At a Glance
- Tasks: Provide technical support and resolve customer issues in the coffee machine industry.
- Company: Franke, a global leader in kitchen and coffee solutions with a commitment to innovation.
- Benefits: Competitive salary, 25 days holiday, private healthcare, and professional development opportunities.
- Other info: Dynamic role with opportunities for personal growth and a focus on innovation.
- Why this job: Join a collaborative team and make a real impact in customer service and technical excellence.
- Qualifications: Minimum 2 years experience in the coffee machine or vending industry and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
About Franke
We, the Franke company with its three divisions, are a world's leading supplier of products and services for domestic kitchens, the professional foodservice systems and the convenience store sector as well as for professional coffee making. With around 60 companies, we are at home on five continents. Over 8,000 employees constantly take on new perspectives to identify opportunities and turn them into inspiring, innovative solutions for tomorrow’s demands. The Franke Coffee Systems division is a leading global provider of state-of-the-art solutions for professional coffee making. Together with our trade partners, we are committed to delivering premium best-in-class in-cup quality, consistency and beverage variety, as well as ensuring an outstanding customer experience through constant innovation.
About The Job
We're looking for a Service Engineer based in West London. The Service Engineer role holds the responsibility for the technical support of our customers and resolution of ongoing issues when required. You will deliver a quality and reliable service to our customers and colleagues ensuring that reliability issues are dealt in a timely manner, and any issues with van stock or training needs will be reported back to the Regional Team Leader.
Your tasks:
- Ensure agreed Franke UK Technical Standards and Processes are adhered to
- On Call weekend rota for Engineer Technical Assistance and reactive calls (1 every 6 weekends)
- Highlight Technical skills gap
- Highlight customer skills gap
- Managing stock levels
- Managing customer relations at a site level
- Keeping up to date with all company admin and courses
- Highlight issues where Account Support is required due to ongoing Customer Issues
Requirements:
- Ability to demonstrate an understanding and experience in remit of the Field Engineers role
- Minimum 2 years experience working in the coffee machine or vending industry
- Competent using phones and laptop
- Excellent communications skills
- Personal integrity
- Analysing and prioritising
- Understand when to inform and when to elevate issues
- Any other ad hoc duties and responsibilities that arise on a day to day basis or over a period of time that falls in the remit of the role.
What we offer you:
- Opportunity to work in a collaborative and innovative environment
- Professional growth and development opportunities
- Competitive salary and benefits package
- Be part of a company committed to excellence and innovation
- 25 days of holidays
- Private Healthcare for you, with the option to add partner and children
- Life Insurance
- Income Protection
Field Service Engineer - West London employer: Franke Group
Franke is an exceptional employer, offering a collaborative and innovative work environment where employees can thrive. As a Field Service Engineer in West London, you will benefit from professional growth opportunities, a competitive salary, and a comprehensive benefits package, including private healthcare and life insurance. Join a company that values excellence and innovation, ensuring you have the support and resources to succeed in your role.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer - West London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Franke on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Franke’s products and services, especially in the coffee systems division. Show them you’re not just another candidate but someone who genuinely cares about their mission.
✨Tip Number 3
Practice your technical skills! Since the role is all about providing top-notch service, brush up on your troubleshooting techniques and be ready to discuss how you've solved problems in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Franke team.
We think you need these skills to ace Field Service Engineer - West London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Field Service Engineer role. Highlight your experience in the coffee machine or vending industry and any relevant technical skills. We want to see how your background aligns with what we do at Franke!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how you can contribute to our team. Be sure to mention your understanding of customer relations and technical support, as these are key for us.
Show Off Your Communication Skills:Since excellent communication is crucial for this role, make sure your application reflects that. Use clear and concise language, and don’t hesitate to showcase any experiences where you've successfully managed customer relations or resolved issues.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our innovative team!
How to prepare for a job interview at Franke Group
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to coffee machines and vending systems. Be ready to discuss your previous experience in the industry, as well as any specific challenges you've faced and how you resolved them.
✨Show Off Your Communication Skills
Since this role involves managing customer relations, practice articulating your thoughts clearly. Think of examples where you've successfully communicated with customers or colleagues to resolve issues, and be prepared to share these during the interview.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss how you analyse and prioritise issues. Think of scenarios where you've had to elevate problems or manage stock levels effectively. This will show that you can handle the responsibilities of the role with ease.
✨Be Ready for Situational Questions
Expect questions that assess your ability to handle on-call situations or technical assistance requests. Practise answering situational questions by using the STAR method (Situation, Task, Action, Result) to structure your responses.
