At a Glance
- Tasks: Provide technical support and resolve customer issues in South London.
- Company: Join a leading company committed to excellence and innovation in the coffee machine industry.
- Benefits: Enjoy 25 days holiday, private healthcare, and opportunities for professional growth.
- Other info: Participate in an on-call weekend rota for additional technical assistance.
- Why this job: Be part of a collaborative team that values your skills and offers a dynamic work environment.
- Qualifications: Minimum 2 years experience in the coffee machine or vending industry required.
The predicted salary is between 30000 - 42000 £ per year.
At Franke Coffee Systems, we believe every great coffee starts with great people. We’re not just in the business of coffee machines: we’re in the business of creating exceptional coffee experiences. As a global leader in professional coffee solutions, we combine Swiss precision engineering, cutting‑edge innovation, and customer insight to help businesses deliver unforgettable coffee moments, cup after cup.
About The Job
We're looking for a Service Engineer based in South London. The Service Engineer holds the responsibility for the technical support of our customers and resolution of ongoing issues when required. You will deliver a quality and reliable service to our customers and colleagues, ensuring that reliability issues are dealt with in a timely manner, and any issues with van stock or training needs will be reported back to the Regional Team Leader.
Your tasks
- Ensure agreed Franke UK Technical Standards and Processes are adhered to
- On Call weekend rota for Engineer Technical Assistance and reactive calls (1 every 6 weekends)
- Highlight Technical skills gap
- Highlight customer skills gap
- Managing stock levels
- Managing customer relations at a site level
- Keeping up to date with all company admin and courses
- Highlight issues where Account Support is required due to ongoing Customer Issues
Requirements
- Ability to demonstrate an understanding and experience in remit of the Field Engineers role
- Minimum 2 years experience working in the coffee machine or vending industry
- Competent using phones and laptop
- Excellent communication skills
- Personal integrity
- Analyzing and prioritizing
- Understand when to inform and when to elevate issuesAny other ad hoc duties and responsibilities that arise on a day to day basis or over a period of time that falls in the remit of the role
What we offer you
- Opportunity to work in a collaborative and innovative environment
- Professional growth and development opportunities
- Competitive salary and benefits package
- Be part of a company committed to excellence and innovation
- 25 days of holidays
- Private Healthcare for you, with the option to add partner and children
- Life Insurance
- Income Protection
Field Service Engineer - South London employer: Franke Group
Franke Group is an exceptional employer that fosters a culture of excellence and innovation, particularly in the dynamic coffee industry. With a commitment to professional growth, employees enjoy competitive salaries, generous holiday allowances, and comprehensive private healthcare, all while working in a collaborative environment that values strategic partnerships and client relationships across the UK and Ireland.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer - South London
✨Tip Number 1
Familiarise yourself with the coffee machine and vending industry. Understanding the technical aspects and common issues faced in this field will help you stand out during interviews and demonstrate your expertise.
✨Tip Number 2
Network with professionals in the industry, especially those who work as Field Service Engineers. Attend relevant events or join online forums to gain insights and potentially get referrals that could lead to job opportunities.
✨Tip Number 3
Brush up on your communication skills, as they are crucial for managing customer relations effectively. Practice explaining technical concepts in simple terms, which will be beneficial when dealing with customers on-site.
✨Tip Number 4
Be prepared to discuss your experience with stock management and how you've handled similar responsibilities in previous roles. Highlighting your organisational skills can set you apart from other candidates.
We think you need these skills to ace Field Service Engineer - South London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in the coffee machine or vending industry. Emphasise your technical skills and any previous roles that involved customer support or service engineering.
Craft a Strong Cover Letter:In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that demonstrate your ability to resolve technical issues and manage customer relations effectively.
Showcase Communication Skills:Since excellent communication is key for this role, provide examples in your application of how you've successfully communicated with customers or colleagues in past positions.
Highlight Problem-Solving Abilities:Include instances where you've identified and resolved technical issues. This will show your analytical skills and ability to prioritise tasks, which are crucial for a Field Service Engineer.
How to prepare for a job interview at Franke Group
✨Showcase Your Technical Expertise
Make sure to highlight your experience in the coffee machine or vending industry. Be prepared to discuss specific technical challenges you've faced and how you resolved them, as this will demonstrate your capability as a Field Service Engineer.
✨Demonstrate Strong Communication Skills
Since the role involves managing customer relations, it's crucial to exhibit excellent communication skills during the interview. Practice articulating your thoughts clearly and concisely, and be ready to provide examples of how you've effectively communicated with customers in the past.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Prepare for scenarios where you might need to analyse a situation, prioritise tasks, or escalate issues. Think of examples from your previous roles that showcase your analytical skills.
✨Understand Company Standards and Processes
Familiarise yourself with Franke UK Technical Standards and Processes before the interview. Showing that you understand and respect these standards will indicate your commitment to delivering high-quality service and adherence to company protocols.
