At a Glance
- Tasks: Provide technical support and resolve issues for customers in South London.
- Company: Join a leading company in the coffee machine and vending industry.
- Benefits: Enjoy a competitive salary, 25 days holiday, and private healthcare.
- Other info: Great opportunities for professional growth and development.
- Why this job: Be part of a collaborative team focused on innovation and excellence.
- Qualifications: 2+ years experience in the coffee machine or vending industry required.
The predicted salary is between 36000 - 60000 £ per year.
At Franke Coffee Systems, we believe every great coffee starts with great people. We’re not just in the business of coffee machines: we’re in the business of creating exceptional coffee experiences. As a global leader in professional coffee solutions, we combine Swiss precision engineering, cutting‑edge innovation, and customer insight to help businesses deliver unforgettable coffee moments, cup after cup.
About The Job
We're looking for a Service Engineer based in South London. The Service Engineer holds the responsibility for the technical support of our customers and resolution of ongoing issues when required. You will deliver a quality and reliable service to our customers and colleagues, ensuring that reliability issues are dealt with in a timely manner, and any issues with van stock or training needs will be reported back to the Regional Team Leader.
Your tasks
- Ensure agreed Franke UK Technical Standards and Processes are adhered to
- On Call weekend rota for Engineer Technical Assistance and reactive calls (1 every 6 weekends)
- Highlight Technical skills gap
- Highlight customer skills gap
- Managing stock levels
- Managing customer relations at a site level
- Keeping up to date with all company admin and courses
- Highlight issues where Account Support is required due to ongoing Customer Issues
Requirements
- Ability to demonstrate an understanding and experience in remit of the Field Engineers role
- Minimum 2 years experience working in the coffee machine or vending industry
- Competent using phones and laptop
- Excellent communication skills
- Personal integrity
- Analyzing and prioritizing
- Understand when to inform and when to elevate issuesAny other ad hoc duties and responsibilities that arise on a day to day basis or over a period of time that falls in the remit of the role
What we offer you
- Opportunity to work in a collaborative and innovative environment
- Professional growth and development opportunities
- Competitive salary and benefits package
- Be part of a company committed to excellence and innovation
- 25 days of holidays
- Private Healthcare for you, with the option to add partner and children
- Life Insurance
- Income Protection
Field Service Engineer - South London employer: Franke Group
Franke UK is an exceptional employer for Field Service Engineers, offering a collaborative and innovative work environment in South London. With a strong commitment to professional growth, employees benefit from ongoing development opportunities, a competitive salary, and a comprehensive benefits package, including private healthcare and generous holiday allowances. Join a company that values excellence and empowers its team to deliver high-quality service to customers.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer - South London
✨Tip Number 1
Network like a pro! Reach out to your connections in the coffee machine or vending industry. You never know who might have a lead on a Field Service Engineer role or can put in a good word for you.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your technical expertise and experience. Make sure they know you’re the go-to person for resolving issues and delivering top-notch service.
✨Tip Number 3
Prepare for those tricky questions! Brush up on common interview questions related to customer relations and technical problem-solving. We want you to feel confident and ready to impress during your interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Field Service Engineer - South London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Field Service Engineer role. Highlight your experience in the coffee machine or vending industry, and don’t forget to showcase your technical skills and communication abilities. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that relate to the job description and show us your enthusiasm for working with StudySmarter. Remember, we love a good story!
Showcase Your Problem-Solving Skills:As a Field Service Engineer, you'll need to tackle issues head-on. In your application, give examples of how you've resolved technical problems in the past. This will demonstrate your ability to think on your feet and provide reliable service to our customers.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s super easy, and you’ll be able to keep track of your application status. Plus, it shows us you’re serious about joining the StudySmarter family!
How to prepare for a job interview at Franke Group
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to coffee machines and vending systems. Be ready to discuss your previous experience in the industry, as well as any specific challenges you've faced and how you resolved them.
✨Show Off Your Communication Skills
As a Field Service Engineer, you'll need to communicate effectively with customers and colleagues. Practice explaining complex technical issues in simple terms, and be prepared to demonstrate your ability to build rapport with clients during the interview.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills. Think of examples where you've had to analyse a situation, prioritise tasks, or escalate issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Understand the Company Culture
Research Franke UK and their commitment to excellence and innovation. Be prepared to discuss how your values align with theirs and how you can contribute to their collaborative environment. This shows you're not just looking for a job, but a place where you can grow and make an impact.
