Field Service Engineer - North London

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Date: Mar 21, 2025

Location: London, GB

About FrankeAbout the job

We\’re looking for a Service Engineer based in North London. The Service Engineer role holds the responsibility for the technical support of our customers and resolution of ongoing issues when required. You will deliver a quality and reliable service to our customers and colleagues ensuring that reliability issues are dealt with in a timely manner, and any issues with van stock or training needs will be reported back to the Regional Service Managers.

Ensure agreed Franke UK Technical Standards and Processes are adhered to.

On Call weekend rota for Engineer Technical Assistance and reactive calls (1 every 4 weekends).

Highlight Technical skills gap.

• Managing stock levels
• Managing customer relations at a site level
• Keeping up to date with all company admin and courses

Highlight issues where Account Support is required due to ongoing Customer Issues.

Requirements

Ability to demonstrate an understanding and experience in the remit of the Field Engineer\’s role.

• Minimum 2 years experience working in the coffee machine or vending industry.
• Competent using phones and laptops.

Excellent communication skills.

Personal integrity.

Analysing and prioritising.

Understand when to inform and when to escalate issues.

Any other ad hoc duties and responsibilities that arise on a day-to-day basis or over a period of time that falls in the remit of the role.

What we offer you

• Opportunity to work in a collaborative and innovative environment.
• Professional growth and development opportunities.
• Competitive salary and benefits package.
• Be part of a company committed to excellence and innovation.
• 25 days of holidays.
• Private Healthcare for you, with the option to add partner and children.

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