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For Companies At a Glance
- Tasks: Provide technical support and resolve customer issues in the coffee machine industry.
- Company: Join Franke, a global leader in innovative kitchen and coffee solutions.
- Benefits: Enjoy competitive pay, private healthcare, and 25 days of holiday.
- Why this job: Be part of a collaborative team dedicated to excellence and innovation.
- Qualifications: 2 years experience in coffee machines or vending, with strong communication skills.
- Other info: Flexible part-time role with opportunities for professional growth.
The predicted salary is between 30000 - 42000 £ per year.
About Franke
We, the Franke company with its three divisions, are a world's leading supplier of products and services for domestic kitchens, the professional foodservice systems and the convenience store sector as well as for professional coffee making. With around 60 companies, we are at home on five continents. Over 8,000 employees constantly take on new perspectives to identify opportunities and turn them into inspiring, innovative solutions for tomorrow’s demands. The Franke Coffee Systems division is a leading global provider of state‑of‑the‑art solutions for professional coffee making. Together with our trade partners, we are committed to delivering premium best‑in‑class in‑cup‑quality, consistency and beverage variety, as well as ensuring an outstanding customer experience through constant innovation.
About The Job
We’re looking for a Service Engineer based in Isle of Wight or Southampton. The Service Engineer role holds the responsibility for the technical support of our customers and resolution of ongoing issues when required. You will deliver a quality and reliable service to our customers and colleagues ensuring that reliability issues are dealt in a timely manner, and any issues with van stock or training needs will be reported back to the Head of Field Service. This is a part‑time role (3 days a week or half day Monday to Friday).
Your tasks:
- Ensure agreed Franke UK Technical Standards and Processes are adhered to
- Highlight Technical skills gap
- Highlight customer skills gap
- Managing stock levels
- Managing customer relations at a site level
- Keeping up to date with all company admin and courses
- Highlight issues where Account Support is required due to ongoing Customer Issues
Requirements:
- Ability to demonstrate an understanding and experience in remit of the Field Engineers role
- Minimum 2 years experience working in the coffee machine or vending industry
- Competent using phones and laptop
- Excellent communications skills
- Personal integrity
- Analysing and prioritising
- Understand when to inform and when to elevate issues
- Any other ad hoc duties and responsibilities that arise on a day to day basis or over a period of time that falls in the remit of the role
What we offer you:
- Opportunity to work in a collaborative and innovative environment
- Professional growth and development opportunities
- Competitive salary and benefits package
- Be part of a company committed to excellence and innovation
- 25 days of holidays
- Private Healthcare for you, with the option to add partner and children
- Life Insurance
- Income Protection
Field Service Engineer - Isle of Wight/Southampton employer: Franke Group
Contact Detail:
Franke Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer - Isle of Wight/Southampton
✨Tip Number 1
Network like a pro! Reach out to folks in the coffee machine or vending industry, especially those who work at Franke. A friendly chat can open doors and give you insights that might just land you that Service Engineer role.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a job fair or an informal meet-up, be ready to discuss your experience in the field. Highlight your technical know-how and how you've tackled customer issues in the past.
✨Tip Number 3
Stay sharp with your tech! Brush up on the latest trends in coffee machines and vending technology. Being knowledgeable about the products and services Franke offers will definitely impress during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the Franke team. Don’t miss out!
We think you need these skills to ace Field Service Engineer - Isle of Wight/Southampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Service Engineer role. Highlight your experience in the coffee machine or vending industry, and don’t forget to showcase your technical skills and customer service experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for Franke. Mention your understanding of the role and how your skills align with their commitment to innovation and customer experience.
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t hesitate to demonstrate your ability to analyse and prioritise issues effectively.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets the attention it deserves, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Franke Group
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to coffee machines and vending systems. Be ready to discuss your past experiences in the field, as well as any specific challenges you've faced and how you resolved them.
✨Show Off Your Communication Skills
Since this role involves managing customer relations, practice articulating your thoughts clearly. Think of examples where you've successfully communicated with clients or colleagues to resolve issues, and be prepared to share those during the interview.
✨Demonstrate Problem-Solving Abilities
Prepare to showcase your analytical skills by discussing how you've prioritised tasks and tackled technical problems in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the company and the role. Inquire about the team dynamics, ongoing training opportunities, or how they measure success in the Field Service Engineer position.
