At a Glance
- Tasks: Provide technical support and resolve customer issues in the field.
- Company: Join Franke, a global leader in kitchen and foodservice solutions.
- Benefits: Competitive salary, private healthcare, life insurance, and 25 days holiday.
- Other info: Collaborative environment with opportunities for professional growth.
- Why this job: Be part of an innovative team making a real difference in customer service.
- Qualifications: 2+ years in coffee machine or vending industry; strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
About Franke
We, the Franke company with its three divisions, are a world’s leading supplier of products and services for domestic kitchens, the professional foodservice systems, the convenience store sector and professional coffee making. With around 60 companies, we are present on five continents. Over 8,000 employees constantly identify opportunities and turn them into inspiring, innovative solutions for tomorrow’s demands.
About The Job
We are looking for a Service Engineer based in Birmingham. The role involves technical support for our customers and resolution of ongoing issues when required. You will deliver quality, reliable service, ensuring reliability issues are dealt with in a timely manner. Any van‑stock or training needs will be reported to the Regional Service Manager.
Your Tasks
- Ensure agreed Franke UK Technical Standards and Processes are adhered to
- Participate in an on‑call weekend rota for Engineer Technical Assistance and reactive calls (once every four weekends)
- Identify technical skills gaps
- Identify customer skills gaps
- Manage stock levels
- Manage customer relations at a site level
- Keep up to date with all company admin and courses
- Highlight issues where Account Support is required due to ongoing Customer Issues
Requirements
- Understand and have experience in the remit of the Field Engineer role
- Minimum 2 years experience in the coffee machine or vending industry
- Competent using phones and laptop
- Excellent communication skills
- Personal integrity
- Analytical and prioritising abilities
- Understand when to inform and when to escalate issues
- Any other ad‑hoc duties and responsibilities that arise on a day‑to‑day basis or over a period of time within the remit of the role
What We Offer You
- Opportunity to work in a collaborative and innovative environment
- Professional growth and development opportunities
- Competitive salary and benefits package
- Be part of a company committed to excellence and innovation
- 25 days of holidays
- Private healthcare for you, with the option to add partner and children
- Life insurance
- Income protection
Field Service Engineer - Birmingham employer: Franke Group
Franke is an exceptional employer, offering a collaborative and innovative work environment in Birmingham for Field Service Engineers. With a strong commitment to professional growth, employees benefit from extensive development opportunities, a competitive salary, and a comprehensive benefits package including private healthcare and generous holiday allowances. Joining Franke means being part of a global leader dedicated to excellence and innovation in the kitchen and foodservice sectors.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer - Birmingham
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Franke on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge related to coffee machines and vending. We want you to show off your skills and experience, so practice explaining how you've solved similar issues in the past.
✨Tip Number 3
Don’t forget to showcase your communication skills! During interviews, be clear and concise when discussing your experiences. Remember, they’re looking for someone who can manage customer relations effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the Franke team. Let’s get you that Field Service Engineer role!
We think you need these skills to ace Field Service Engineer - Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Field Service Engineer role. Highlight your experience in the coffee machine or vending industry and any relevant technical skills. We want to see how your background aligns with what we do at Franke!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Show Off Your Communication Skills:Since excellent communication is key for this role, make sure your application reflects that. Use clear language and structure your thoughts well. We appreciate clarity and professionalism in all our interactions!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get the best experience possible. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Franke Group
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to coffee machines and vending systems. Be ready to discuss your past experiences and how they relate to the role. This will show that you understand the industry and can hit the ground running.
✨Show Off Your Communication Skills
As a Field Service Engineer, you'll need to communicate effectively with customers and team members. Practice explaining complex technical issues in simple terms. This will demonstrate your ability to manage customer relations and resolve issues efficiently.
✨Be Ready for Scenario Questions
Prepare for questions that ask how you would handle specific situations, like dealing with a difficult customer or managing stock levels. Think of examples from your previous roles that highlight your analytical and prioritising abilities.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions about the company culture, training opportunities, and the on-call weekend rota. This shows your interest in the role and helps you gauge if the company is the right fit for you.
