About Us:
Franke Coffee Systems UK Ltd. is a leading company in coffee machine industry committed to excellence and innovation. Together with our trade partners, we are committed to delivering premium best-in-class in-cup-quality, consistency and beverage variety, as well as ensuring an outstanding customer experience through constant innovation.
Job Summary:
We're looking for a Service Engineer based in Birmingham
Key Responsibilities:
- Ensure agreed Franke UK Technical Standards and Processes are adhered to
- On Call weekend rota for Engineer Technical Assistance and reactive calls (1 every 4 weekends)
- Highlight Technical skills gap.
- Managing stock levels
- Managing customer relations at a site level
- Keeping up to date with all company admin and courses
- Highlight issues where Account Support is required due to ongoing Customer Issues
Requirements:
- Ability to demonstrate an understanding and experience in remit of the Field Engineers role
- Minimum 2 years' experience working in the coffee machine or vending industry
- Competent using phone and laptop
- Excellent communications skills.
- Personal integrity.
- Analysing and prioritising skills.
- Understand when to inform and when to elevate issues.
- Any other ad hoc duties and responsibilities that arise on a day to day basis or over a period of time that falls in the remit of the role.
Why Join Us:
- Opportunity to work in a collaborative and innovative environment.
- Professional growth and development opportunities.
- Be part of a company committed to excellence and innovation.
- 25 days of holidays
- Private Healthcare for you, with the option to add partner and children
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Field Service Engineer (Birmingham) employer: Franke Coffee Systems
Franke is an exceptional employer that fosters a collaborative and innovative work environment, particularly for the Customer Experience Co-Ordinator role based in St Albans. Employees benefit from professional growth opportunities, a competitive salary and benefits package, including 25 days of holiday and private healthcare, all while being part of a company dedicated to excellence and customer satisfaction.
