At a Glance
- Tasks: Plan and coordinate service engineers for efficient coffee machine servicing.
- Company: Join a dynamic team focused on customer satisfaction and innovative solutions.
- Benefits: Enjoy 25 days holiday, private healthcare, and a cycle to work scheme.
- Other info: Collaborative environment with opportunities for personal and professional growth.
- Why this job: Make a real impact on customer experiences and field operations.
- Qualifications: Strong communication skills and a proactive, customer-focused mindset.
The predicted salary is between 25650 - 31350 £ per year.
In this role you will plan and coordinate service engineers to ensure prompt handling of coffee machine service requests, supporting high customer satisfaction and efficient operations. You will work closely with cross-functional teams to optimize schedules, routes, and resource use, enabling reliable service delivery. The position includes weekday focus with occasional weekend work to align with seven-day service coverage. This role offers collaborative, innovative environments and opportunities to impact field operations and customer experiences.
Pay / Benefits
- 25 days of holidays
- Private Healthcare for you, with the option to add partner and children
- Life Insurance
- Income Protection
- EV car salary sacrifice
- Cycle to work scheme
Responsibilities
- Plan and optimize daily, weekly, and monthly service engineer schedules
- Coordinate with customers to book convenient service appointments
- Use mapping and scheduling tools to minimize travel time and maximize calls per day
- Act as primary contact for engineers, communicating appointments and changes
- Maintain accurate CRM records of schedules and interactions
- Resolve scheduling conflicts to minimize service disruption
- Collect post-service feedback to identify process improvements
- Generate reports on service efficiency, customer satisfaction, and engineer utilization
- Continuously improve scheduling processes and tools
- Collaborate with adjacent teams (customer service, PPM, Installs, Workshop) to ensure seamless service
- Produce daily/regular reports using Microsoft Office
Key requirements
- Excellent communication and interpersonal skills
- Ability to analyze data and make informed decisions
- Customer-focused mindset with commitment to high-quality service
- Proactive with long-term thinking
- Strong problem-solving abilities
- Ability to work under pressure and handle challenging situations
- High level of integrity and professionalism
- Excellent communication
- Customer focus
- Proactive mindset
- CRM system
- Mapping and scheduling software
- Microsoft Office
Service Planner employer: Franke Artemis
At Franke Coffee Systems, we pride ourselves on fostering a collaborative and innovative work environment where every employee plays a vital role in delivering exceptional coffee experiences. As a Compliance Engineer, you will benefit from professional growth opportunities, a competitive salary, and a comprehensive benefits package, including private healthcare and generous holiday allowances. Join us in our UK location and be part of a company that values excellence, safety, and the continuous development of its team members.
StudySmarter Expert Advice🤫
We think this is how you could land Service Planner
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Franke Artemis and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Franke Artemis!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Franke Artemis keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Service Planner
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Franke Artemis:This is your chance to really connect with the team at Franke Artemis. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Franke Artemis
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Franke Artemis.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Franke Artemis that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Franke Artemis. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
