At a Glance
- Tasks: Lead the customer service team and enhance the aftersales experience.
- Company: Gates of Stevenage, a dynamic dealership focused on customer satisfaction.
- Benefits: 25 days holiday, pension scheme, staff discounts, and career development opportunities.
- Other info: Join an inclusive team that values diversity and personal growth.
- Why this job: Step up your career in a supportive environment while making a real impact.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 36000 - 45000 £ per year.
We are currently seeking an Assistant Service Manager to join the team at Gates of Stevenage.
This role will suit an enthusiastic individual who is keen to take the next step in their career in Aftersales.
Primarily responsible for leading the front of house customer experience, in ensuring that the dealership exceeds our customers' expectations.
Deputising for the Service Manager in their absence, you will also be accountable for key processes and will play a fundamental role in driving departmental performance.
You will be responsible for every aspect of the customer's aftersales experience.
Key Responsibilities
- Lead, mentor, and develop the customer service team to deliver high-quality support.
- Problem solve and Handle and escalated customer complaints or issues
- Develop/drive a communication focused department culture
- Collaborate with other departments (Sales, Marketing, Product) to improve the overall customer experience.
- Assisting with the management of the Service Team (including Vehicle Technicians, Service Advisors and Department Administrators).
- Assisting with the coaching and mentoring of the Service Team.
- Keeping up to date with the latest offers and market opportunities, you will ensure the department is efficient, productive and profitable.
- Ensuring all servicing requirements are carried out correctly, competently and efficiently, to guarantee industry leading customer satisfaction results.
- Maintain a safe and healthy working environment; ensuring staff comply with all Health and Safety requirements.
Minimum Requirements
- Experience within a customer experience focused environment
- You are expected to lead by example and will provide practical solutions to problems with a hands-on approach.
- Strong interpersonal skills and ability to communicate effectively with customers, colleagues, and other departments across the business is essential.
- You will show a passion for delivering exemplary customer service, work with integrity, and use your initiative to make informed decisions.
- You will have a high standard of numeracy and literacy skills.
- You will be IT literate (experience using Kerridge/ADP/CDK Global system would be an advantage).
- A full driving licence is essential.
- Working Hours: 42 hrs per week (Monday - Friday), Saturdays Tri-weekly
Benefits: 25 Days Holiday Allowance, Company Pension Scheme, Staff Discount on Vehicles and Servicing, Career Development
Gates are an equal opportunity employer.
We do not discriminate on the basis of race, ethnicity, gender, age, religion, disability or other characteristics.
Our hiring decisions are made using an unbiased approach and we are committed to creating an inclusive environment for all employees and candidates to feel welcome.
Reasonable adjustments: All interviews assess the skills of the job itself and should not put you at a disadvantage of your disability/condition.
If you require reasonable adjustment, please let us know so we can accommodate you.
To do this, please include your reasonable adjustment requirements during the application stage or contact the person who offered you an interview.
You do not have to disclose your condition when you are applying for a role with us.
The Equality Act 2010 defines a disabled person as someone who has a physical or mental impairment that has a substantial and long-term negative effect on their ability to do daily activities.
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Assistant Service Manager in Stevenage employer: FRANK G. GATES LIMITED
FRANK G. GATES LIMITED is an excellent employer, offering a supportive work culture that values quality and safety in the Alloy Wheel Refurbishment Technician role. With competitive pay, generous holiday allowances, and opportunities for overtime, employees can enjoy a fulfilling career while benefiting from staff discounts and a robust pension scheme. Located in Harlow, the company fosters growth and development, making it an ideal place for those seeking meaningful employment in the automotive repair industry.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Service Manager in Stevenage
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at FRANK G. GATES LIMITED. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like FRANK G. GATES LIMITED before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Assistant Service Manager in Stevenage
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to FRANK G. GATES LIMITED:Your cover letter is your chance to shine! Tell us why you want to work at FRANK G. GATES LIMITED specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at FRANK G. GATES LIMITED!
How to prepare for a job interview at FRANK G. GATES LIMITED
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
