At a Glance
- Tasks: Be the go-to person for diagnosing vehicle issues and keeping customers updated.
- Company: Join Gates of St Albans, a leading name in the automotive industry.
- Benefits: Enjoy a £2,000 joining bonus, 25 days holiday, and a company pension scheme.
- Other info: Inclusive workplace with great career development opportunities.
- Why this job: Make a real difference in customer satisfaction while working with a dynamic team.
- Qualifications: Experience in a similar role and a full UK driving licence required.
The predicted salary is between 37211 - 40310 £ per year.
We are currently seeking a Diagnostician Technician to join the team at Gates of St Albans.
Key Responsibilities:
- This individual will be the liaison between our customers and the workshop, carrying out road tests, reviewing job cards for information, asking for more information when required, and informing customers on progress.
- More involved and complicated repairs will be completed or advice given by this individual.
- Liaison with prior approval/ford technical when assistance is required or pre-diagnosis completed.
- This individual is required to be a minimum of 50% productive and is further incentivised by the overall department productivity and the monthly customer satisfaction score.
- Take responsibility for ensuring all jobs are completed within agreed time frames and that a high level of department productivity is maintained.
- Replace components, parts, lubricants and consumables and record usage.
- Adhere to strict Health and safety guidelines at all times.
Minimum requirements:
- A successful track record within a similar role, ideally within a franchised dealership environment.
- Minimum NVQ level qualification (or equivalent).
- The capability to work within a highly successful team.
- A full UK driving licence is essential.
Working Hours: 40 hrs per week, Monday - Friday with Saturday's tri-weekly
Salary: OTE £37,211 – £40,310
Benefits:
- 25 Days Holiday Allowance
- Company Pension Scheme
- Staff Discount on Vehicles and Servicing
- Career Development
- As a rewarding start, we will offer you a £2,000 joining bonus, T&C’s apply.
Gates are an equal opportunity employer. We do not discriminate on the basis of race, ethnicity, gender, age, religion, disability or other characteristics. Our hiring decisions are made using an unbiased approach and we are committed to creating an inclusive environment for all employees and candidates to feel welcome.
Reasonable adjustments: All interviews assess the skills of the job itself and should not put you at a disadvantage of your disability/condition. If you require reasonable adjustment, please let us know so we can accommodate you. To do this, please include your reasonable adjustment requirements during the application stage or contact the person who offered you an interview. You do not have to disclose your condition when you are applying for a role with us.
Diagnostician Technician / CVP Vehicle Technician in St Albans employer: FRANK G. GATES LIMITED
FRANK G. GATES LIMITED is an excellent employer, offering a supportive work culture that values quality and safety in the Alloy Wheel Refurbishment Technician role. With competitive pay, generous holiday allowances, and opportunities for overtime, employees can enjoy a fulfilling career while benefiting from staff discounts and a robust pension scheme. Located in Harlow, the company fosters growth and development, making it an ideal place for those seeking meaningful employment in the automotive repair industry.
