At a Glance
- Tasks: Manage parts for service staff and ensure customer satisfaction with swift service.
- Company: Gates of Braintree, a welcoming and inclusive workplace.
- Benefits: Competitive salary, 25 days holiday, pension scheme, and staff discounts.
- Other info: Opportunities for career development and a commitment to inclusivity.
- Why this job: Join a dynamic team and develop your skills in a fast-paced environment.
- Qualifications: Customer-focused attitude; experience in parts department is a plus but not essential.
The predicted salary is between 28520 - 28520 £ per year.
We are currently seeking a Parts Advisor to join the team at Gates of Braintree.
Key Responsibilities
- To control and issue parts to service department staff and record issued items accurately. Handle customer enquiries swiftly, courteously and efficiently.
- Receive payment for, or charge to account, items supplied to customers.
- Increase business of parts sales wherever possible.
- Ensure the parts storage area is kept clean, tidy and safe to work in.
- Participate in calls to target specific customers or specific parts.
- To ensure that parts are inspected for damage on receipt, and that the quantities received match quantity advised on the delivery note and are then placed into stock locations noting (if applicable) the shelf life.
- To maintain high level of customer satisfaction, in particular paying attention to manufacturers guidelines.
- To observe all health and safety, and COSHH regulations at all times.
- To observe all company agreed policies in line with code of practice
- Minimum Requirements
- The successful candidate will enjoy working with customers, both face-to-face and over the telephone using CDK Global computer system.
- A smart appearance and attention to detail is essential.
- Ideally you will have experience of working within a parts department, although trainee applicants will also be considered.
- Working Hours: 45 hrs per week (Monday - Friday, tri-weekly Saturday)
Benefits: 25 Days Holiday Allowance, Company Pension Scheme, Staff Discount on Vehicles and Servicing, Career Development
Gates are an equal opportunity employer.
We do not discriminate on the basis of race, ethnicity, gender, age, religion, disability or other characteristics.
Our hiring decisions are made using an unbiased approach and we are committed to creating an inclusive environment for all employees and candidates to feel welcome.
Reasonable adjustments: All interviews assess the skills of the job itself and should not put you at a disadvantage of your disability/condition.
If you require reasonable adjustment, please let us know so we can accommodate you.
To do this, please include your reasonable adjustment requirements during the application stage or contact the person who offered you an interview.
You do not have to disclose your condition when you are applying for a role with us.
The Equality Act 2010 defines a disabled person as someone who has a physical or mental impairment that has a substantial and long-term negative effect on their ability to do daily activities.
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