At a Glance
- Tasks: Manage and grow key retail accounts while ensuring smooth operations and strong customer relationships.
- Company: Join Frank Body, a dynamic company focused on innovative beauty solutions.
- Benefits: Enjoy a competitive salary, career development opportunities, and a vibrant work culture.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
- Why this job: Be the driving force behind major accounts and make a real impact in the beauty industry.
- Qualifications: 2+ years in account management with experience in retail or consumer goods.
The predicted salary is between 35000 - 45000 £ per year.
Location: Belfast
Department: Account Management
Reports To: Director of Client Operations
Employment Type: Full-time
About the Role
Frank Body is looking for a Global Account Manager to take ownership of a portfolio of medium and large retail and wholesale accounts. This role consolidates and expands on responsibilities currently managed across the team, bringing order management, financial operations, compliance, vendor onboarding, stock planning, and line review management under a single point of accountability. The Global Account Manager will be the primary commercial and operational contact for their accounts, building strong relationships through regular meetings, business reviews, and hands-on problem resolution.
Key Responsibilities
- Account Management & Customer Relationships
- Own and grow a portfolio of medium and large accounts ($500K in annual revenue), serving as the primary point of contact for day-to-day and strategic needs.
- Lead customer-facing meetings, business reviews, and account planning sessions, building trusted relationships with buyers and cross-functional stakeholders.
- Manage order entry and order management end-to-end, ensuring accuracy, timeliness, and alignment with customer requirements.
- Proactively identify and resolve customer issues, escalations, and service disruptions, acting as the point of resolution for account-level problems.
- Financial Operations
- Manage accounts receivable (A/R) for assigned accounts, including monitoring payment status, following up on outstanding balances, and coordinating with Finance on collections.
- Own the deductions process by investigating, validating, and resolving customer deductions and chargebacks in a timely manner.
- Compliance & Vendor Setup
- Ensure accounts remain compliant with retailer and customer requirements, including routing guides, packaging specifications, labelling, and vendor scorecards.
- Manage new vendor set-up processes, coordinating with customers and internal teams to complete onboarding documentation, EDI requirements, and account configuration.
- Stock & Supply Planning
- Proactively monitor inventory positions and partner with Supply Chain and Planning teams to prevent out-of-stock or overstock situations.
- Anticipate demand shifts and communicate risks or opportunities to internal stakeholders ahead of time.
- Line Reviews
- Manage line review timelines end-to-end, ensuring internal and customer deadlines are tracked and met.
- Prepare and maintain all line review documentation, presentations, and supporting materials in partnership with Sales, Marketing, and Product teams.
Requirements
- Minimum of 2 years' account management experience.
- Proven experience managing medium to large accounts with a portfolio of $500K in annual revenue.
- Demonstrated customer-facing experience, including leading meetings, business reviews, and resolving account issues directly with customers.
- Experience with order management, accounts receivable, and/or deductions processes in a consumer goods, retail, or wholesale environment.
- Familiarity with vendor onboarding, compliance requirements, and retailer routing guides.
- Experience supporting or managing line reviews, including documentation and timeline management.
- Strong organisational skills with the ability to manage multiple accounts and competing deadlines simultaneously.
- Excellent written and verbal communication skills.
- Proficiency with ERP, EDI, G Suite, and/or account management systems is an advantage.
What Success Looks Like
- Accounts are well managed end-to-end, with strong customer relationships and minimal escalations.
- Accounts receivable and deductions are resolved promptly, minimising outstanding balances and write-offs.
- New vendor set-ups and compliance requirements are completed accurately and on time.
- Stock positions across accounts remain healthy, with issues flagged and addressed proactively.
- Line reviews are delivered on schedule, with complete and well-prepared documentation.
Global Account Manager in Belfast employer: Frank Body Limited
Frank Body is an exceptional employer located in Belfast, offering a dynamic work environment that fosters collaboration and innovation. As a Global Account Manager, you will benefit from a supportive culture that prioritises employee growth through continuous learning opportunities and mentorship. With a focus on building strong client relationships and a commitment to operational excellence, Frank Body provides a rewarding career path for those looking to make a meaningful impact in the retail and wholesale sectors.
