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- Tasks: Lead our Front of House team and ensure exceptional customer experiences.
- Company: Franco's, a renowned family-owned Italian restaurant in London.
- Benefits: Competitive pay, bonuses, 28 days holiday, and staff discounts.
- Why this job: Join a historic restaurant and grow your career in hospitality.
- Qualifications: Experience as a Reception Manager and strong customer service skills.
- Other info: Dynamic work environment with training opportunities and career progression.
The predicted salary is between 36000 - 48000 £ per year.
An exciting opportunity has arisen for an experienced full-time Reception Manager to join our Front of House team at Franco's on Jermyn Street, Green Park.
Why join the Franco's team?
- Offering approx £18 to £19 per hour plus yearly bonus
- Approx. 48 hours a week Monday to Saturday with 2 days off per week
- The restaurant is closed on Sundays, 10 days over Christmas, 4 days over the Easter weekend and Bank holidays
- 28 days holidays (inc. bank holidays) + additional days given for years of service
- Training & development opportunities including company funded courses
- Career progression planning with platform 'Flow Hospitality'
- Growth opportunities within both restaurants in the company
- 50% discount in each restaurant within the group (Franco's and Wiltons)
- Company sickness pay
- Company pension scheme
- Uniforms allowance
- Dry cleaning
- Delicious meals whilst on duty
- Recommend a friend Scheme
- Annual staff party
Who are we?
Franco's first opened in 1946, is considered one of the first Italian restaurants in London which focuses on traditional and contemporary Italian Cuisine. Located on Jermyn Street between Green Park and Piccadilly, Franco's is a family-owned restaurant with a sister venue: Wiltons also on Jermyn Street. Both are managed by Director Jason Phillips who has worked at the Savoy, the Avenue and C London.
The restaurant compromises of a bar area, main dining room and a basement area which can be used as two Private Dining rooms or additional seating for the restaurant. Franco's is open for breakfast, lunch and dinner Monday to Saturday and closed on Sundays.
What can you bring to the team?
- Previous experience as a Reception Manager in a similar establishment, catering for 80 to 120 covers during each service
- Hospitality experience necessary
- Sevenrooms & TISSL/Horizon experience would be beneficial
- Exceptional customer service skills
- Management & leadership skills
- Excellent communication, organisational skills & telephone manner
- Calm under pressure
- Real pride & passion for what you do
- Motivation, commitment, success orientated with a 'can do' attitude
- Knowledge and diversity from previous roles to the team
- Enthusiasm, drive & desire to learn
- Right to work in the UK is a requirement. Please note we are currently unable to provide sponsorship for the moment.
Applications without a CV will not be considered. If you have not heard back from us within 5 working days, your application is unlikely to have been successful on this occasion.
Reception Manager in Westminster employer: Franco's
Contact Detail:
Franco's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Manager in Westminster
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Franco's. Familiarise yourself with their menu, values, and what makes them unique. This will help you stand out and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to hospitality and management. Think about your past experiences and how they relate to the role of Reception Manager. We want to hear your stories, so make them engaging!
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look smart and professional for your interview. It shows that you take the opportunity seriously and are ready to represent Franco's well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Reception Manager in Westminster
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Reception Manager role. Highlight your previous experience in similar establishments and any specific skills that match what we're looking for, like customer service and management skills.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for hospitality and why you want to join the Franco's team. Be sure to mention any relevant experience and how you can contribute to our success.
Show Off Your Personality: We love a bit of personality! Don’t be afraid to let your enthusiasm and 'can do' attitude shine through in your application. We’re looking for someone who’s not just qualified but also a great fit for our team culture.
Apply Through Our Website: To make sure your application gets to us, apply directly through our website. It’s the best way to ensure we see your CV and cover letter, and it shows you’re serious about joining the Franco's family!
How to prepare for a job interview at Franco's
✨Know Your Stuff
Before the interview, make sure you research Franco's and its history. Familiarise yourself with their menu, values, and what makes them unique in the hospitality scene. This will show your genuine interest and help you connect with the interviewers.
✨Showcase Your Experience
Be ready to discuss your previous experience as a Reception Manager. Highlight specific situations where you demonstrated exceptional customer service or handled pressure effectively. Use examples that relate directly to managing a busy front of house.
✨Demonstrate Leadership Skills
As a Reception Manager, you'll need strong management skills. Prepare to talk about how you've led a team in the past, resolved conflicts, or improved processes. This will illustrate your capability to lead at Franco's.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready for them. Ask about their training and development opportunities or how they measure success in the role. This shows you're not just interested in the job, but also in growing with the company.
