At a Glance
- Tasks: Be the friendly face of Franco’s, welcoming guests and ensuring a smooth experience.
- Company: Join a historic family-owned Italian restaurant in the heart of London.
- Benefits: Earn £14.70 to £15.70 per hour, plus bonuses and 28 days holiday.
- Other info: Enjoy discounts, training opportunities, and a fun annual staff party!
- Why this job: Perfect for those who love hospitality and want to grow in a vibrant environment.
- Qualifications: Previous receptionist experience and a passion for exceptional customer service.
The predicted salary is between 30 - 31 £ per hour.
An exciting opportunity has arisen for an experienced full-time Receptionist to join our Front of House team at Franco’s on Jermyn Street, Green Park.
Why join the Franco’s team?
- Offering approx £14.70 to £15.70 per hour plus yearly bonus
- Approx. 40 hours a week Monday to Saturday with 2 days off – flexible shifts
- The restaurant is closed on Sundays, 10 days over Christmas, 4 days over the Easter weekend and Bank holidays
- 28 days holidays (inc. bank holidays) + additional days given for years of service
- Training & development opportunities including company funded courses
- Career progression planning with platform ‘Flow Hospitality’
- Growth opportunities within both restaurants in the company
- To celebrate you passing probation you will be offered a Complimentary meal for 2
- 50% discount in each restaurant within the group (Franco’s and Wiltons)
- Company sickness pay
- Company pension scheme
- Uniforms provided and laundered
- Delicious meals whilst on duty
- Recommend a friend Scheme
- Employee of the quarter and the year rewards
- Annual staff party
Who are we?
Franco’s first opened in 1946, is considered one of the first Italian restaurants in London which focuses on traditional and contemporary Italian Cuisine. Located on Jermyn Street between Green Park and Piccadilly, Franco’s is a family-owned restaurant with a sister venue: Wiltons also on Jermyn Street. Both are managed by Director Jason Phillips who has worked at the Savoy, the Avenue and C London. The restaurant compromises of a bar area, main dining room and a basement area which can be used as two Private Dining rooms or additional seating for the restaurant. Franco’s is open for breakfast, lunch and dinner Monday to Saturday and closed on Sundays.
What can you bring to the team?
- Previous experience as a Receptionist in a similar establishment, catering for 80 to 120 covers during each service
- Hospitality experience necessary
- Sevenrooms & TISSL/Horizon experience would be beneficial
- Exceptional customer service skills
- Excellent communication, organisational skills & telephone manner
- Calm under pressure
- Real pride & passion for what you do
- Motivation, commitment, success orientated with a ‘can do’ attitude
- Knowledge and diversity from previous roles to the team
- Enthusiasm, drive & desire to learn
Right to work in the UK is a requirement. Please note we are currently unable to provide sponsorship for the moment. Applications without a CV will not be considered. If you have not heard back from us within 5 working days, your application is unlikely to have been successful on this occasion.
Receptionist in City of Westminster employer: Francos
Franco’s on Jermyn Street is an exceptional employer, offering a vibrant work culture in the heart of London. With flexible shifts, structured schedules, and a focus on employee growth through training opportunities, we ensure our team members thrive both personally and professionally. Enjoy perks like staff meals and a pension scheme while being part of a welcoming environment that values hospitality excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in City of Westminster
✨Tip Number 1
Get to know the restaurant! Before your interview, pop by Franco’s and soak up the atmosphere. This shows genuine interest and gives you a chance to see how the team operates.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face as a Receptionist and how you'd handle them. Being calm under pressure is key, so show us you can keep your cool!
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They might share insights about the team culture or even put in a good word for you!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Franco’s family. Don’t forget to follow up if you haven’t heard back!
We think you need these skills to ace Receptionist in City of Westminster
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Receptionist role at Franco’s. Highlight your previous experience in similar establishments and any relevant skills that match what we’re looking for, like exceptional customer service and organisational skills.
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for hospitality and why you want to join our team at Franco’s. Keep it friendly and professional, and don’t forget to mention any specific experiences that relate to the job.
Show Off Your Skills:If you’ve got experience with Sevenrooms or TISSL/Horizon, make sure to mention it! We love seeing candidates who bring extra skills to the table, so don’t be shy about showcasing what you can do.
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s super easy, and you’ll be able to find all the details you need about the role and our lovely restaurant!
How to prepare for a job interview at Francos
✨Know Your Stuff
Before the interview, make sure you research Franco’s and its history. Familiarise yourself with their menu and the overall vibe of the restaurant. This will show your genuine interest in the role and help you answer questions more confidently.
✨Show Off Your Skills
Prepare to discuss your previous experience as a Receptionist, especially in busy environments. Think of specific examples where you demonstrated exceptional customer service or handled pressure well. This will highlight your suitability for the role.
✨Practice Makes Perfect
Consider doing a mock interview with a friend or family member. Focus on common interview questions for receptionists, such as how you would handle difficult customers or manage multiple tasks at once. This will help you articulate your thoughts clearly during the actual interview.
✨Dress to Impress
First impressions matter! Dress smartly and appropriately for the interview. A polished appearance reflects your professionalism and respect for the opportunity. Remember, you’re applying for a front-of-house position, so looking the part is key!
