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- Tasks: Lead our Front of House team and ensure exceptional guest experiences.
- Company: Franco's is a historic Italian restaurant in London, known for its authentic cuisine.
- Benefits: Enjoy flexible shifts, 28 days holiday, and a 50% discount at our restaurants.
- Why this job: Join a passionate team with growth opportunities and a vibrant work culture.
- Qualifications: Must have prior experience as a Senior or Head Receptionist in hospitality.
- Other info: Applications without a CV will not be considered; right to work in the UK required.
The predicted salary is between 35000 - 37500 £ per year.
Senior / Head Receptionist – St James, London An exciting opportunity has arisen for an experienced full-time Senior / Head Receptionist to join our Front of House team at Franco\’s on Jermyn Street, Green Park. Why join the Franco\’s team? Offering approx 15.40 to 16.40 per hour or 35,000 to 37,500 per year plus yearly bonus Approx. 44 hours a week Monday to Saturday with 2 days off – flexible shifts The restaurant is closed on Sundays, 10 days over Christmas, 4 days over the Easter weekend and Bank holidays 28 days holidays (inc. bank holidays) + additional days given for years of service Training & development opportunities including company funded courses Career progression planning with platform \’Flow Hospitality\’ Growth opportunities within both restaurants in the company To celebrate you passing probation you will be offered a Complimentary meal for 2 50% discount in each restaurant within the group (Franco\’s and Wiltons) Company sickness pay Company pension scheme Uniforms provided and laundered Delicious meals whilst on duty Recommend a friend Scheme Employee of the quarter and the year rewards Annual staff party Who are we? Franco\’s first opened in 1946, is considered one of the first Italian restaurants in London which focuses on traditional and contemporary Italian Cuisine. Located on Jermyn Street between Green Park and Piccadilly, Franco\’s is a family-owned restaurant with a sister venue: Wiltons also on Jermyn Street. Both are managed by Director Jason Phillips who has worked at the Savoy, the Avenue and C London. The restaurant compromises of a bar area, main dining room and a basement area which can be used as two Private Dining rooms or additional seating for the restaurant. Franco\’s is open for breakfast, lunch and dinner Monday to Saturday and closed on Sundays. What can you bring to the team? Previous experience as a Senior or Head Receptionist in a similar establishment, catering for 80 to 120 covers during each service Hospitality experience necessary Sevenrooms & TISSL/Horizon experience would be beneficial Exceptional customer service skills Management & leadership skills Excellent communication, organisational skills & telephone manner Calm under pressure Real pride & passion for what you do Motivation, commitment, success orientated with a \’can do\’ attitude Knowledge and diversity from previous roles to the team Enthusiasm, drive & desire to learn Right to work in the UK is a requirement. Please note we are currently unable to provide sponsorship for the moment. Applications without a CV will not be considered. If you have not heard back from us within 5 working days, your application is unlikely to have been successful on this occasion.
Senior / Head Receptionist - St James, London employer: Franco’s London
Contact Detail:
Franco’s London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior / Head Receptionist - St James, London
✨Tip Number 1
Make sure to highlight your previous experience in similar establishments during the interview. Discuss specific scenarios where you successfully managed a busy reception area, as this will demonstrate your capability to handle the demands of Franco's.
✨Tip Number 2
Familiarize yourself with the restaurant's history and its unique offerings. Being knowledgeable about Franco's and its sister venue Wiltons will show your genuine interest in the role and help you connect with the team.
✨Tip Number 3
Prepare to discuss your customer service philosophy. Since exceptional customer service is crucial for this position, think of examples that showcase your ability to create memorable experiences for guests.
✨Tip Number 4
Demonstrate your leadership skills by sharing past experiences where you led a team or trained new staff. This will illustrate your management capabilities and align with the expectations for a Senior/Head Receptionist.
We think you need these skills to ace Senior / Head Receptionist - St James, London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience as a Senior or Head Receptionist, especially in establishments with similar service capacities. Emphasize your hospitality experience and any relevant software knowledge like Sevenrooms & TISSL/Horizon.
Craft a Strong Cover Letter: Write a cover letter that showcases your exceptional customer service skills and management abilities. Mention specific examples of how you've handled pressure and led teams in the past to demonstrate your fit for the role.
Highlight Relevant Skills: In your application, clearly outline your communication, organizational skills, and telephone manner. These are crucial for the role and should be evident in your written application.
Follow Application Instructions: Ensure you include all required documents, especially your CV, as applications without it will not be considered. Double-check that your application is complete before submitting it through our website.
How to prepare for a job interview at Franco’s London
✨Showcase Your Experience
Make sure to highlight your previous experience as a Senior or Head Receptionist. Discuss specific situations where you managed a busy front desk, catered to high volumes of customers, and maintained exceptional service standards.
✨Demonstrate Customer Service Skills
Prepare examples that showcase your exceptional customer service skills. Think about times when you went above and beyond for a guest or resolved a difficult situation with grace and professionalism.
✨Familiarize Yourself with Relevant Software
If you have experience with Sevenrooms or TISSL/Horizon, be ready to discuss it. If not, do some research on these systems and express your willingness to learn new technologies that can enhance the guest experience.
✨Exude Passion and Motivation
During the interview, let your passion for hospitality shine through. Share what motivates you in this field and how you plan to contribute positively to the Franco's team. A 'can do' attitude will resonate well with the interviewers.
