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- Tasks: Be the friendly face of Franco's, welcoming guests and ensuring a smooth experience.
- Company: Join a historic family-owned Italian restaurant in the heart of London.
- Benefits: Earn £14.70 to £15.70 per hour, plus bonuses and 50% off meals.
- Other info: Enjoy flexible shifts, training opportunities, and a fun annual staff party.
- Why this job: Perfect for those who love hospitality and want to grow in a vibrant team.
- Qualifications: Previous receptionist experience and a passion for customer service are essential.
The predicted salary is between 30 - 31 £ per hour.
An exciting opportunity has arisen for an experienced full-time Receptionist to join our Front of House team at Franco's on Jermyn Street, Green Park.
Why join the Franco's team?
- Offering approx £14.70 to £15.70 per hour plus yearly bonus
- Approx. 40 hours a week Monday to Saturday with 2 days off - flexible shifts
- The restaurant is closed on Sundays, 10 days over Christmas, 4 days over the Easter weekend and Bank holidays
- 28 days holidays (inc. bank holidays) + additional days given for years of service
- Training & development opportunities including company funded courses
- Career progression planning with platform 'Flow Hospitality'
- Growth opportunities within both restaurants in the company
- To celebrate you passing probation you will be offered a Complimentary meal for 2
- 50% discount in each restaurant within the group (Franco's and Wiltons)
- Company sickness pay
- Company pension scheme
- Uniforms provided and laundered
- Delicious meals whilst on duty
- Recommend a friend Scheme
- Employee of the quarter and the year rewards
- Annual staff party
Who are we?
Franco's first opened in 1946, is considered one of the first Italian restaurants in London which focuses on traditional and contemporary Italian Cuisine. Located on Jermyn Street between Green Park and Piccadilly, Franco's is a family-owned restaurant with a sister venue: Wiltons also on Jermyn Street. Both are managed by Director Jason Phillips who has worked at the Savoy, the Avenue and C London. The restaurant compromises of a bar area, main dining room and a basement area which can be used as two Private Dining rooms or additional seating for the restaurant. Franco's is open for breakfast, lunch and dinner Monday to Saturday and closed on Sundays.
What can you bring to the team?
- Previous experience as a Receptionist in a similar establishment, catering for 80 to 120 covers during each service
- Hospitality experience necessary
- Sevenrooms & TISSL/Horizon experience would be beneficial
- Exceptional customer service skills
- Excellent communication, organisational skills & telephone manner
- Calm under pressure
- Real pride & passion for what you do
- Motivation, commitment, success orientated with a 'can do' attitude
- Knowledge and diversity from previous roles to the team
- Enthusiasm, drive & desire to learn
Right to work in the UK is a requirement. Please note we are currently unable to provide sponsorship for the moment. Applications without a CV will not be considered. If you have not heard back from us within 5 working days, your application is unlikely to have been successful on this occasion.
Receptionist - Jermyn Street, London employer: Franco’s London
Contact Detail:
Franco’s London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist - Jermyn Street, London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Franco's. Familiarise yourself with their menu, values, and what makes them unique. This will help you stand out and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your exceptional customer service skills and how you handle pressure, as these are key for a Receptionist role.
✨Tip Number 3
Dress to impress! Make sure you look smart and professional for your interview. First impressions count, especially in hospitality, so put your best foot forward and show them you mean business.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for Franco's!
We think you need these skills to ace Receptionist - Jermyn Street, London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Receptionist role at Franco's. Highlight your previous experience in similar establishments and any relevant skills that match what we're looking for, like exceptional customer service and organisational skills.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for hospitality and why you want to join our team at Franco's. Keep it friendly and professional, and don’t forget to mention your 'can do' attitude!
Show Off Your Skills: If you've got experience with Sevenrooms or TISSL/Horizon, make sure to mention it! We love seeing candidates who bring extra skills to the table, so don’t be shy about showcasing what you can do.
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s super easy, and we’ll get your application directly. Plus, it shows us you're keen on joining the Franco's family!
How to prepare for a job interview at Franco’s London
✨Know Your Stuff
Before the interview, make sure you research Franco's and its history. Familiarise yourself with their menu and values. This shows genuine interest and helps you connect your experience to what they do.
✨Showcase Your Skills
Prepare specific examples from your previous roles that highlight your customer service skills and ability to handle pressure. Think of situations where you went above and beyond for a guest, as this is crucial in hospitality.
✨Practice Your Communication
Since excellent communication is key for a Receptionist, practice speaking clearly and confidently. You might even want to role-play common scenarios you could face at the front desk to feel more prepared.
✨Dress to Impress
First impressions matter! Dress smartly and professionally for the interview. A polished appearance reflects your understanding of the hospitality industry and the standards expected at Franco's.