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- Tasks: Lead the Front of House team and ensure exceptional customer service.
- Company: Franco's, a historic Italian restaurant in London with a family-owned vibe.
- Benefits: Competitive pay, 28 days holiday, and 50% discount at all restaurants.
- Other info: Enjoy delicious meals on duty and participate in annual staff parties.
- Why this job: Join a passionate team and grow your career in a vibrant hospitality environment.
- Qualifications: Experience as a Reception Manager and strong customer service skills required.
The predicted salary is between 37440 - 39040 £ per year.
An exciting opportunity has arisen for an experienced full-time Reception Manager to join our Front of House team at Franco's on Jermyn Street, Green Park.
Why join the Franco's team?
- Offering approx £18 to £19 per hour plus yearly bonus
- Approx. 48 hours a week Monday to Saturday with 2 days off per week
- The restaurant is closed on Sundays, 10 days over Christmas, 4 days over the Easter weekend and Bank holidays
- 28 days holidays (inc. bank holidays) + additional days given for years of service
- Training & development opportunities including company funded courses
- Career progression planning with platform 'Flow Hospitality'
- Growth opportunities within both restaurants in the company
- 50% discount in each restaurant within the group (Franco's and Wiltons)
- Company sickness pay
- Company pension scheme
- Uniforms allowance
- Dry cleaning
- Delicious meals whilst on duty
- Recommend a friend Scheme
- Annual staff party
Who are we?
Franco's first opened in 1946, is considered one of the first Italian restaurants in London which focuses on traditional and contemporary Italian Cuisine. Located on Jermyn Street between Green Park and Piccadilly, Franco's is a family-owned restaurant with a sister venue: Wiltons also on Jermyn Street. Both are managed by Director Jason Phillips who has worked at the Savoy, the Avenue and C London. The restaurant compromises of a bar area, main dining room and a basement area which can be used as two Private Dining rooms or additional seating for the restaurant. Franco's is open for breakfast, lunch and dinner Monday to Saturday and closed on Sundays.
What can you bring to the team?
- Previous experience as a Reception Manager in a similar establishment, catering for 80 to 120 covers during each service
- Hospitality experience necessary
- Sevenrooms & TISSL/Horizon experience would be beneficial
- Exceptional customer service skills
- Management & leadership skills
- Excellent communication, organisational skills & telephone manner
- Calm under pressure
- Real pride & passion for what you do
- Motivation, commitment, success orientated with a 'can do' attitude
- Knowledge and diversity from previous roles to the team
- Enthusiasm, drive & desire to learn
Right to work in the UK is a requirement. Please note we are currently unable to provide sponsorship for the moment. Applications without a CV will not be considered. If you have not heard back from us within 5 working days, your application is unlikely to have been successful on this occasion.
Reception Manager - Jermyn Street, London employer: Franco’s London
Contact Detail:
Franco’s London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Manager - Jermyn Street, London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know someone at Franco's. A friendly chat can sometimes lead to opportunities that aren't even advertised!
✨Tip Number 2
Show up in person! If you're nearby, pop into Franco's and introduce yourself. A warm smile and a quick chat with the team can leave a lasting impression and show your genuine interest in the role.
✨Tip Number 3
Prepare for the interview by researching Franco's history and values. Knowing about their journey since 1946 and their focus on Italian cuisine will help you connect better during the conversation.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Reception Manager - Jermyn Street, London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Reception Manager role. Highlight your previous experience in similar establishments and any specific skills that match what we're looking for, like customer service and management skills.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for hospitality and why you want to join Franco's. Mention any relevant experience and how you can contribute to our team.
Show Off Your Personality: We love a bit of personality! Don’t be afraid to let your enthusiasm and 'can do' attitude shine through in your application. We’re looking for someone who’s not just qualified but also a great fit for our team.
Apply Through Our Website: To make sure your application gets to us, apply directly through our website. It’s the best way to ensure we see your CV and cover letter right away!
How to prepare for a job interview at Franco’s London
✨Know Your Stuff
Before the interview, make sure you research Franco's and its history. Familiarise yourself with their menu and the dining experience they offer. This will show your genuine interest in the role and help you answer questions more confidently.
✨Showcase Your Experience
Be ready to discuss your previous roles as a Reception Manager or in hospitality. Highlight specific examples where you've demonstrated exceptional customer service or managed a busy front of house. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Demonstrate Leadership Skills
As a Reception Manager, you'll need strong management skills. Prepare to talk about how you've led a team in the past, handled conflicts, or improved processes. Share stories that reflect your calmness under pressure and your ability to motivate others.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask. This could be about the team culture, training opportunities, or how success is measured in the role. It shows you're engaged and serious about joining the Franco's family.