At a Glance
- Tasks: Lead the Front of House team and deliver exceptional dining experiences.
- Company: Franco's, a historic Italian restaurant in London with a family-owned vibe.
- Benefits: Earn £17.21 to £18.21 per hour, plus bonuses and 50% off meals.
- Other info: Enjoy flexible shifts, training opportunities, and an annual staff party.
- Why this job: Join a passionate team and grow your career in a vibrant restaurant environment.
- Qualifications: Experience as a Head Waiter or Supervisor in a fast-paced setting.
The predicted salary is between 17.21 - 18.21 £ per hour.
- Head Waiter/Waitress - St James, London
- An exciting opportunity has arisen for an experienced full-time
Head Waiter/Waitress to join our Front of House team at Franco's on Jermyn Street, Green Park.
Why join the Franco's team?
- Offering approx
- £17.21 to £18.21 per hour per year plus yearly bonus
- Approx. 40 hours a week Monday to Saturday with 2 days off - flexible shifts
- The restaurant is closed on Sundays, 10 days over Christmas, 4 days over the Easter weekend and Bank holidays
- 28 days holidays (inc. bank holidays) + additional days given for years of service
- Training & development opportunities including company funded courses
- Career progression planning with platform 'Flow Hospitality'
- Growth opportunities within both restaurants in the company
- To celebrate you passing probation you will be offered a Complimentary meal for 2
- 50% discount in each restaurant within the group (Franco's and Wiltons)
- Company sickness pay
- Company pension scheme
- Uniforms provided and laundered
- Delicious meals whilst on duty
- Recommend a friend Scheme
- Employee of the quarter and the year rewards
- Annual staff party
Who are we?
Franco's first opened in 1946, is considered one of the first Italian restaurants in London which focuses on traditional and contemporary Italian Cuisine.
Located on Jermyn Street between Green Park and Piccadilly, Franco's is a family-owned restaurant with a sister venue: Wiltons also on Jermyn Street.
Both are managed by Director Jason Phillips who has worked at the Savoy, the Avenue and C London.
The restaurant compromises of a bar area, main dining room and a basement area which can be used as two Private Dining rooms or additional seating for the restaurant.
Franco's is open for breakfast, lunch and dinner Monday to Saturday and closed on Sundays.
What can you bring to the team?
- Previous experience as a Head Waiter or Supervisor in a similar, fast-paced establishment, catering for 80 to 120 covers during each service
- Excellent training, coaching and delegation skills
- Strong leadership skills
- Excellent sales & customer service skills
- Have experience and a good awareness of opportunities to improve sales
- High level of awareness and ability to anticipate guest needs
- Great knowledge of the different grape varieties and wine styles
- Great knowledge of spirits and classic cocktails
- Motivation, commitment, success orientated with a 'can do' attitude
- Knowledge and diversity from previous roles to the team
- Enthusiasm, drive & desire to learn
- Able to serve and clear a table up to 4 people
- Knowledge of the reservation system Sevenrooms and Point of Sale software TISSL/Horizon would be beneficial
Right to work in the UK is a requirement. Please note we are currently unable to provide sponsorship for the moment.
Applications without a CV will not be considered. If you have not heard back from us within 5 working days, your application is unlikely to have been successful on this occasion.
Head Waiter/Waitress - St James, London employer: Franco’s London
Franco's London is an excellent employer, offering a vibrant work culture where passion for wine and exceptional customer service are celebrated. With competitive pay, career progression opportunities, and benefits like a company pension scheme and discounts at our sister restaurant Wiltons, employees can thrive in a fast-paced environment while enjoying delicious meals on duty.
StudySmarter Expert Advice🤫
We think this is how you could land Head Waiter/Waitress - St James, London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Franco’s London. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Franco’s London
Don't be shy about reaching out to Franco’s London directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Head Waiter/Waitress - St James, London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Franco’s London and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Franco’s London
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
