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- Tasks: Lead the Front of House team and ensure exceptional customer service.
- Company: Franco’s is a historic Italian restaurant in London, known for its traditional and contemporary cuisine.
- Benefits: Earn up to £37,500/year, enjoy flexible shifts, 28 days holiday, and a 50% discount at our restaurants.
- Why this job: Join a family-owned restaurant with growth opportunities and a vibrant team culture.
- Qualifications: Experience as a Senior/Head Receptionist in hospitality, strong leadership, and customer service skills required.
- Other info: Enjoy complimentary meals, annual staff parties, and rewards for outstanding performance.
The predicted salary is between 35000 - 37500 £ per year.
An exciting opportunity has arisen for an experienced full-time Senior / Head Receptionist to join our Front of House team at Franco’s on Jermyn Street, Green Park.
Why join the Franco’s team?
– Offering approx £15.40 to £16.40 per hour or £35,000 to £37,500 per year plus yearly bonus
– Approx. 44 hours a week Monday to Saturday with 2 days off – flexible shifts
– The restaurant is closed on Sundays, 10 days over Christmas, 4 days over the Easter weekend and Bank holidays
– 28 days holidays (inc. bank holidays) + additional days given for years of service
– Training & development opportunities including company funded courses
– Career progression planning with platform ‘Flow Hospitality’
– Growth opportunities within both restaurants in the company
– To celebrate you passing probation you will be offered a Complimentary meal for 2
– 50% discount in each restaurant within the group (Franco’s and Wiltons)
– Company sickness pay
– Company pension scheme
– Uniforms provided and laundered
– Delicious meals whilst on duty
– Recommend a friend Scheme
– Employee of the quarter and the year rewards
– Annual staff party
Who are we?
Franco’s first opened in 1946, is considered one of the first Italian restaurants in London which focuses on traditional and contemporary Italian Cuisine. Located on Jermyn Street between Green Park and Piccadilly, Franco’s is a family-owned restaurant with a sister venue: Wiltons also on Jermyn Street. Both are managed by Director Jason Phillips who has worked at the Savoy, the Avenue and C London.
The restaurant compromises of a bar area, main dining room and a basement area which can be used as two Private Dining rooms or additional seating for the restaurant. Franco’s is open for breakfast, lunch and dinner Monday to Saturday and closed on Sundays. For more information please visit our website
What can you bring to the team?
– Previous experience as a Senior or Head Receptionist in a similar establishment, catering for 80 to 120 covers during each service
– Hospitality experience necessary
– Sevenrooms & TISSL/Horizon experience would be beneficial
– Exceptional customer service skills
– Management & leadership skills
– Excellent communication, organisational skills & telephone manner
– Calm under pressure
– Real pride & passion for what you do
– Motivation, commitment, success orientated with a ‘can do’ attitude
– Knowledge and diversity from previous roles to the team
– Enthusiasm, drive & desire to learn
Right to work in the UK is a requirement. Please note we are currently unable to provide sponsorship for the moment.
Applications without a CV will not be considered. If you have not heard back from us within 5 working days, your application is unlikely to have been successful on this occasion.
Head Receptionist employer: Franco’s London
Contact Detail:
Franco’s London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Receptionist
✨Tip Number 1
Make sure to familiarize yourself with Franco's history and its unique position in the London dining scene. Understanding the restaurant's legacy and its focus on traditional and contemporary Italian cuisine will help you connect with the team during your interview.
✨Tip Number 2
Highlight your previous experience in managing a busy reception area, especially in establishments that cater to a similar number of covers. Be ready to share specific examples of how you've handled high-pressure situations and maintained exceptional customer service.
✨Tip Number 3
If you have experience with Sevenrooms or TISSL/Horizon, be sure to mention it! Familiarity with these systems can set you apart from other candidates and show that you're ready to hit the ground running.
✨Tip Number 4
Demonstrate your leadership and management skills by discussing how you've motivated and developed your team in past roles. Franco's values commitment and a 'can do' attitude, so showcasing your enthusiasm and drive will resonate well with the hiring team.
We think you need these skills to ace Head Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience as a Senior or Head Receptionist, especially in establishments with similar cover capacities. Emphasize your hospitality experience and any relevant software knowledge like Sevenrooms or TISSL/Horizon.
Craft a Strong Cover Letter: Write a cover letter that showcases your exceptional customer service skills and management abilities. Mention specific examples of how you've handled pressure and led teams in the past to demonstrate your fit for the role.
Highlight Relevant Skills: In your application, clearly outline your communication, organizational skills, and telephone manner. These are crucial for the Head Receptionist position, so make sure they stand out.
Follow Application Instructions: Ensure you submit your application with a CV attached, as applications without one will not be considered. Double-check that all required documents are included before submitting through our website.
How to prepare for a job interview at Franco’s London
✨Showcase Your Experience
Make sure to highlight your previous experience as a Senior or Head Receptionist. Discuss specific situations where you managed a busy front desk and catered to a high volume of guests, as this is crucial for the role.
✨Demonstrate Customer Service Skills
Prepare examples that showcase your exceptional customer service skills. Think of times when you went above and beyond to ensure guest satisfaction, as this will resonate well with the interviewers.
✨Exhibit Leadership Qualities
Since the role requires management and leadership skills, be ready to discuss your experience in leading a team. Share instances where you motivated your colleagues or resolved conflicts effectively.
✨Research Franco’s
Familiarize yourself with Franco’s history, menu, and values. Showing that you understand the restaurant's culture and what makes it unique will demonstrate your genuine interest in the position.
