At a Glance
- Tasks: Support digital campaigns, manage CRM communications, and enhance customer experiences.
- Company: Franco Manca, a vibrant pizza brand focused on simplicity and quality.
- Benefits: Competitive salary, staff discounts, free meals, and hybrid working options.
- Other info: Opportunity for growth in a supportive environment with real exposure to marketing.
- Why this job: Join a dynamic team and gain hands-on experience in digital marketing and CRM.
- Qualifications: Organised, detail-oriented, and comfortable with digital tools and communication.
The predicted salary is between 25000 - 30000 £ per year.
About the role
At Franco Manca, we keep things simple: great pizza, great people, and doing the basics really well. We've been doing a lot behind the scenes to simplify and strengthen the business and getting back to what we do best. With continued investment in the brand, we're focused on growing the right way and creating a great experience for both our customers and our people. We're now looking for a Digital Marketing & CRM Executive to help us show up properly across our digital and delivery channels. This is a hands-on role where you'll support campaigns, manage our CRM comms, keep delivery platforms in shape, and make sure our customers have a great experience (even when things don't go to plan). If you like variety, pace, and getting stuck in, you'll fit right in.
What you'll be doing
- Support paid digital campaigns across Google and Meta
- Build and send CRM campaigns (email & SMS), including targeting and automations
- Manage Deliveroo, Uber Eats & Just Eat such as menus, offers, imagery and pricing
- Respond to customer queries and handle issues and refunds
- Spot trends in feedback and share insights with the wider team
- Support reporting across digital, CRM and delivery performance
What we're looking for
- Organised, detail-focused and happy juggling different tasks
- Comfortable with digital tools, CRM platforms and spreadsheets
- A strong, clear communicator (especially in writing)
- Calm, practical and solutions-focused
- Interested in marketing, customer behaviour and what keeps people coming back
- Good instincts for what looks and feels right
Nice to have
- Experience with Google, Meta, CRM platforms or delivery apps
- Customer service or guest experience background
- Good Excel / Google Sheets skills
What you'll get
- Competitive salary
- Staff discount across Franco Manca
- Free meals when working
- 28 days holiday (including bank holidays)
- Hybrid working (1 day WFH)
- Learning on the job with real exposure across marketing, CRM and delivery
- A supportive, down-to-earth team where you can learn, grow and build your experience
- Room to grow as the role and the team develops
Ready to apply? If you like variety, getting stuck in, and being part of a good team, then this could be the one. Apply today and let's have a chat. (Pizza included, obviously.)
Digital Marketing And Crm Executive - London employer: Franco Manca
Franco Manca is an excellent employer that values simplicity and teamwork, offering a vibrant work culture where employees can thrive. With competitive salaries, generous staff discounts, and opportunities for professional growth in a supportive environment, this role as a Digital Marketing and CRM Executive in London promises a rewarding experience. The company fosters a hands-on approach, allowing you to engage directly with marketing strategies while enjoying the perks of hybrid working and a focus on employee well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Marketing And Crm Executive - London
✨Show Your Creative Side
In marketing communications, standing out is key. Get creative with your application! Consider designing a mini-campaign or pitch that highlights your skills and understanding of the brand. Tailor it for Franco Manca and show them what you can bring to the table.
✨Engage in Marketing Communities
Get involved in local or online marketing communications groups. Check out platforms like Meetup for events and workshops. Networking here can lead to hidden job openings and valuable insights into the industry trends—this is where we often discover what companies like Franco Manca are looking for.
✨Leverage Social Media
Use platforms like LinkedIn and Twitter to showcase your passion for marketing communications. Share insights, articles, and your own content that resonates with the industry. Tagging or interacting with Franco Manca on these platforms can catch the eye of recruiters and show you're genuinely interested in them.
✨Attend Industry Events
Keep an eye out for marketing conferences and workshops. These are great places to meet potential employers face-to-face and make connections that could land you a full-time role at Franco Manca. Bring your business cards and be prepared to chat about how you can contribute!
We think you need these skills to ace Digital Marketing And Crm Executive - London
Some tips for your application 🫡
Craft an Impactful Cover Letter:Your cover letter is your chance to shine! Focus on your passion for marketing communications and how your previous experiences can benefit Franco Manca. Make sure to mention specific campaigns or projects you’ve worked on that showcase your creativity and strategic thinking.
Showcase Your Writing Skills:As you're diving into a marketing communications role, your writing ability is crucial. Include samples of your work, like blog posts, press releases, or social media campaigns in your application. This lets us see your style and how you engage with different audiences.
Tailor Your CV to Marketing:Your CV should highlight relevant marketing skills and experiences! Include specific tools or platforms you’ve used, like Google Analytics or social media management software. Mention any certifications or workshops related to marketing that you've completed – they can give you an edge!
Demonstrate Your Understanding of Franco Manca:Show us that you’ve done your homework! In your application, briefly mention what you admire about Franco Manca’s marketing approach or any recent campaigns that caught your attention. This can reveal your enthusiasm for the role and your genuine interest in joining our team!
How to prepare for a job interview at Franco Manca
✨Showcase Your Creative Campaigns
Get ready to flaunt your portfolio! Include examples of previous marketing campaigns you've worked on, especially those that showcase your creativity and strategy. Recruiters at Franco Manca will be keen to see how you conceptualise and execute campaigns, so highlight any measurable outcomes to back up your claims.
✨Know Your Digital Tools Inside Out
If you’re heading into a marketing-communications role, make sure you're comfortable discussing key digital marketing tools like Google Analytics, HubSpot, or Hootsuite. Expect some technical questions about how you've used these tools in the past, as they'll want to gauge your hands-on experience and how you analyse data to drive marketing decisions.
✨Be Ready for Scenario-Based Questions
At Franco Manca, they may throw some scenario-based questions your way, aimed at testing your problem-solving skills in real-life marketing situations. Think through potential challenges you’ve faced, how you navigated them, and be prepared to discuss your thought process and outcome.
✨Demonstrate Your Passion for Marketing
As you’re applying for a full-time position, show that you're not just looking for a job, but a career in marketing. Talk about the latest trends in marketing communications, your favourite campaigns, and why they inspire you. Your enthusiasm can really make you stand out and demonstrate that you’re committed to growing within the field.
