At a Glance
- Tasks: Support digital campaigns and manage CRM communications for a top pizza brand.
- Company: Franco Manca, known for great pizza and a supportive team culture.
- Benefits: Staff discounts, free meals, 28 days holiday, and hands-on learning opportunities.
- Other info: Great opportunity for growth in marketing and customer engagement.
- Why this job: Join a dynamic team and make a real impact on customer experiences.
- Qualifications: Organised, detail-oriented, and comfortable with digital tools and communication.
The predicted salary is between 25000 - 30000 £ per year.
At Franco Manca, we keep things simple: great pizza, great people, and doing the basics really well. We’ve been doing a lot behind the scenes to simplify and strengthen the business and getting back to what we do best. With continued investment in the brand, we’re focused on growing the right way and creating a great experience for both our customers and our people. We’re now looking for a Digital Marketing & CRM Executive to help us show up properly across our digital and delivery channels.
This is a hands‑on role where you’ll support campaigns, manage our CRM comms, keep delivery platforms in shape, and make sure our customers have a great experience (even when things don’t go to plan). If you like variety, pace, and getting stuck in, you’ll fit right in.
What you’ll be doing:
- Support paid digital campaigns across Google and Meta
- Build and send CRM campaigns (email & SMS), including targeting and automations
- Manage Deliveroo, Uber Eats & Just Eat such as menus, offers, imagery and pricing
- Respond to customer queries and handle issues and refunds
- Spot trends in feedback and share insights with the wider team
- Support reporting across digital, CRM and delivery performance
What we’re looking for:
- Organised, detail‑focused and happy juggling different tasks
- Comfortable with digital tools, CRM platforms and spreadsheets
- A strong, clear communicator (especially in writing)
- Calm, practical and solutions‑focused
- Interested in marketing, customer behaviour and what keeps people coming back
- Good instincts for what looks and feels right
Nice to have:
- Experience with Google, Meta, CRM platforms or delivery apps
- Customer service or guest experience background
What you’ll get:
- Staff discount across Franco Manca
- Free meals when working
- 28 days holiday (including bank holidays)
- Learning on the job with real exposure across marketing, CRM and delivery
- A supportive, down‑to‑earth team where you can learn, grow and build your experience
- Room to grow as the role and the team develops
Ready to apply? If you like variety, getting stuck in, and being part of a good team, then this could be the one. Apply today and let’s have a chat. (Pizza included, obviously.)
Digital Marketing and CRM Executive in London employer: Franco Manca
Franco Manca is an excellent employer that values simplicity and great experiences for both customers and employees. With a supportive and down-to-earth team, you will have the opportunity to learn and grow in a dynamic environment while enjoying benefits like staff discounts, free meals, and 28 days of holiday. This role offers hands-on experience in digital marketing and CRM, making it perfect for those who thrive in a fast-paced setting and are eager to contribute to a brand that prioritises quality and community.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Marketing and CRM Executive in London
✨Tip Number 1
Get to know the company! Research Franco Manca's values and culture. When you understand what they stand for, you can tailor your approach and show them you're a perfect fit for their team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. A friendly chat can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to digital marketing and CRM. Think about how your skills can help Franco Manca enhance their customer experience and be ready to share specific examples.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Franco Manca family.
We think you need these skills to ace Digital Marketing and CRM Executive in London
Some tips for your application 🫡
Show Your Passion for Pizza:When you're writing your application, let your love for pizza and customer experience shine through! We want to see how you can bring that passion into the role and help us create great experiences for our customers.
Be Clear and Concise:We appreciate strong communication skills, especially in writing. Make sure your application is clear and to the point. Highlight your relevant experience and skills without waffling on – we like it straightforward!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Digital Marketing & CRM Executive role. Mention specific tools or platforms you’ve used that relate to the job description, like Google or Meta.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Franco Manca
✨Know Your Digital Marketing Basics
Make sure you brush up on the fundamentals of digital marketing, especially around Google and Meta campaigns. Be ready to discuss any relevant experience you have with these platforms, as well as how you can apply your knowledge to help Franco Manca grow its online presence.
✨Show Off Your CRM Skills
Familiarise yourself with CRM tools and be prepared to talk about how you've used them in the past. Highlight any experience you have with email and SMS campaigns, and think of examples where you've successfully targeted specific audiences or automated processes.
✨Be Ready for Customer Scenarios
Since customer experience is key, think of a few scenarios where you've handled customer queries or issues effectively. Be ready to share how you approached these situations and what solutions you implemented to ensure a positive outcome.
✨Demonstrate Your Organisational Skills
This role involves juggling multiple tasks, so come prepared with examples that showcase your organisational abilities. Discuss how you prioritise tasks, manage your time, and keep everything running smoothly, especially when things get hectic.
