At a Glance
- Tasks: Lead and support multiple restaurants, driving performance and developing future leaders.
- Company: Franco Manca, a beloved pizza brand with a focus on community and quality.
- Benefits: Up to £60,000 salary, bonuses, 25 days holiday, health plans, and staff discounts.
- Other info: Join a diverse team committed to inclusivity and personal growth.
- Why this job: Make a real impact in a fast-paced environment while shaping the future of Franco Manca.
- Qualifications: Experience in multi-site management and a passion for coaching and development.
The predicted salary is between 30000 - 37300 £ per year.
- Operations Manager
- Hybrid / Field Based | Full Time
- Reports to: Operations Director
This is a fantastic opportunity for a hands‑on Operations Manager who enjoys being close to the business, developing great leaders and making a real difference across multiple restaurants.
At Franco Manca, great pizza starts with great people.
For over 15 years we've been making slow‑risen sourdough pizza the way it should be: simple ingredients, proper craft and restaurants that feel part of their neighbourhood.
We're not an Operations team that manages from a distance.
We're in our restaurants, working alongside our managers and supporting our teams every day.
This role sits right at the heart of that.
Why Franco Manca?
We're proud of where we've come from and excited about where we're going.
This is an opportunity to join a business with real heritage that's investing in its people, its restaurants and its future.
You'll have the chance to shape the success of your area, work closely with senior leaders and make a genuine impact across the business.
You'll also have the opportunity to continue developing your own career, getting involved in operational projects, new restaurant openings, leadership development and wider business initiatives as we continue to grow.
We're looking for an Operations Manager to support and develop a group of restaurants, helping our Restaurant Managers and their teams deliver brilliant food, genuine hospitality and consistently great guest experiences.
This is a hands‑on role with plenty of variety and influence.
One day you could be coaching a Restaurant Manager, the next you'll be reviewing business performance, supporting a new restaurant opening or working with the wider support teams to drive operational improvements across your area.
If you enjoy developing people, balancing commercial thinking with great leadership and making a genuine difference in a fast-paced multi‑site business, we'd love to hear from you.
- You’ll love this role if
- You enjoy being out in restaurants, working alongside your managers and supporting teams to succeed.
- You get real satisfaction from developing leaders and helping people reach their potential.
- You enjoy solving problems, making commercial decisions and continuously improving performance.
- You want the opportunity to influence how our restaurants grow while working closely with senior leaders.
- What you’ll be doing
- Lead and support a group of restaurants, driving outstanding operational, financial and people performance.
- Coach, develop and support Restaurant Managers to build confident, capable leadership teams.
- Use commercial insight to improve sales, profitability, labour management, stock control and overall business performance.
- Support recruitment, succession planning and talent development across your area.
- Use operational data, guest feedback and business insight to identify trends and opportunities for improvement.
- Champion Franco Manca's values while creating restaurants where both our teams and guests have a brilliant experience.
- Work closely with the wider support teams to ensure our restaurants receive consistent, practical support as we continue to grow.
- We’re looking for someone who
- Has multi‑site management experience within hospitality or another fast‑paced customer‑facing business.
- Has a strong commercial mindset and understands how to drive sustainable business performance.
- Is passionate about coaching Restaurant Managers and developing future leaders.
- Builds trust quickly and leads with authenticity, energy and integrity.
- Brings a practical, solutions‑focused approach and enjoys being hands‑on.
- Is comfortable balancing commercial performance with people development.
- Understands that great restaurants are built by great teams.
- Wants to help shape the future of Franco Manca.
Our values in this role
Welcome Everybody
You create inclusive restaurants where every team member feels valued, supported and able to do their best work.
Love Your Food
You champion exceptional quality, helping your teams take pride in every pizza that leaves the kitchen.
Keep It Moving
You make decisions with pace, solve problems practically and support your restaurants to perform consistently.
Put On a Great Show
You know that outstanding guest experiences start with engaged, well‑led teams, and you help create restaurants people love to visit.
- What you’ll get
- Up to £60,000 per year
- Annual discretionary bonus scheme
- 25 days holiday plus bank holidays
- Salary sacrifice schemes, including pension, Cycle to Work and EV Car Scheme
- Season Ticket Loan
- Medicash health cash plan, including dental, glasses, physiotherapy and more
- 24/7 virtual GP access, confidential counselling and advice on wellbeing, money, legal and personal matters
- Free pizzas and soft drinks on every shift, plus free sourdough bread to cook at home
- 50% staff discount when dining in any Franco Manca restaurant
- Cashback, online discounts, discounted shopping vouchers, gym and fitness discounts, cinema tickets, family days out and exclusive hospitality perks
- Annual social events, incentives and competitions
- Up to £500 employee referral scheme, subject to terms and conditions
- Development opportunities to support your growth and progression
Franco Manca is proud to be an equal opportunities employer.
We celebrate diversity and are committed to creating an inclusive environment for all our people.
We welcome applications from everyone and recruit based on skills, experience and potential.
If you need any adjustments during the application or interview process, please let us know and we'll be happy to support you.
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FM Operations Manager in City of Westminster employer: Franco Manca
Franco Manca is an exceptional employer that values its team members as much as its delicious pizzas. With a focus on authentic cooking and a supportive work culture, employees enjoy competitive pay, including a guaranteed top-up bonus, and opportunities for personal growth within the vibrant restaurant environment. Join us in a location where passion for food meets a commitment to employee satisfaction, making every shift rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land FM Operations Manager in City of Westminster
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Franco Manca. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Franco Manca
Don't be shy about reaching out to Franco Manca directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace FM Operations Manager in City of Westminster
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Franco Manca and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Franco Manca
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
