Digital Marketing and CRM Executive
About the role
At Franco Manca, we keep things simple: great pizza, great people, and doing the basics really well.
We’ve been doing a lot behind the scenes to simplify and strengthen the business and getting back to what we do best. With continued investment in the brand, we’re focused on growing the right way and creating a great experience for both our customers and our people.
We’re now looking for a Digital Marketing & CRM Executive to help us show up properly across our digital and delivery channels. This is a hands-on role where you’ll support campaigns, manage our CRM comms, keep delivery platforms in shape, and make sure our customers have a great experience (even when things don’t go to plan).
If you like variety, pace, and getting stuck in, you’ll fit right in.
What you’ll be doing
Support paid digital campaigns across Google and Meta
Build and send CRM campaigns (email & SMS), including targeting and automations
Manage Deliveroo, Uber Eats & Just Eat such as menus, offers, imagery and pricing
Respond to customer queries and handle issues and refunds
Spot trends in feedback and share insights with the wider team
Support reporting across digital, CRM and delivery performance
What we’re looking for
Organised, detail-focused and happy juggling different tasks
Comfortable with digital tools, CRM platforms and spreadsheets
A strong, clear communicator (especially in writing)
Calm, practical and solutions-focused
Interested in marketing, customer behaviour and what keeps people coming back
Good instincts for what looks and feels right
Nice to have
Experience with Google, Meta, CRM platforms or delivery apps
Customer service or guest experience background
Good Excel / Google Sheets skills
What you’ll get
Competitive salary
Staff discount across Franco Manca
Free meals when working
28 days holiday (including bank holidays)
Hybrid working (1 day WFH)
Learning on the job with real exposure across marketing, CRM and delivery
A supportive, down-to-earth team where you can learn, grow and build your experience
Room to grow as the role and the team develops
Ready to apply?
If you like variety, getting stuck in, and being part of a good team , then this could be the one.
Apply today and let’s have a chat.
(Pizza included, obviously.)
