UX Researcher in London

Renaissance is a global leader in education technology. We help schools and school groups in the UK and around the world with educational assessments, practice and intervention solutions, and data analytics. Renaissance now incorporates GL Assessment (known internationally as GL Education), too – a leading provider of educational assessments. Together, our assessments offer the ideal starting point to help teachers understand their students’ strengths and pinpoint areas of need. Our teaching and learning tools then provide effective next steps, with online literacy and maths solutions that meet students exactly where we are. Worldwide, we support over 18 million students, operating in over 100 countries.

In this role, you'll ensure product teams have direct, evidence-based understanding of user needs, behaviours, and outcomes. Working collaboratively with Product Managers, Designers, and Product Operations, you'll test concepts, validate solutions, and enhance overall product experience. You'll play a critical part in building a scalable, structured approach to user insight, combining qualitative and quantitative research methods with recurring user engagement programs.

• User Research and Insight Generation
  • Recommend appropriate research methodologies to generate insights at all phases of the product lifecycle.
  • Lead, plan, conduct, and synthesise qualitative research projects supporting product initiatives, including user interviews, usability testing, surveys, and concept validation.
  • Take product ideas, features, and designs directly to users and buyers to gather feedback and insight.
  • Conduct qualitative and quantitative research to assess user needs, behaviours, and feature viability.
  • Analyse research findings and synthesise insights into clear, actionable outputs for product teams.
• Product Development Support
  • Collaborate with Product Managers to support initiative-level research needs.
  • Support discovery, ideation, and validation phases within the product development lifecycle.
  • Facilitate A/B testing and concept testing for product designs and feature variations.
  • Provide regular updates and insight reports to inform prioritisation and decision-making.
• User Engagement and Research Operations
  • Leverage structured user access programmes (e.g. UX Research Groups) as a primary research channel.
  • Work with Product Operations to plan research sessions, recruit participants, and manage logistics.
  • Conduct targeted research activities where deeper insight is required.
  • Contribute to continuous improvement of research processes, tooling, and repositories.
• Cross-Functional Collaboration
  • Deliver findings with compelling narratives that identify key opportunities and inform product decisions.
  • Partner with Product, Design, Engineering, and Product Marketing to embed user insight in decision-making.
  • Champion the voice of the user within product teams.
  • Support a culture of user-centred design across the organisation.
• Performance and Impact
  • Ensure research outputs directly inform product direction and improve decision quality.
  • Track and communicate the impact of research on product outcomes.
  • Contribute to building a scalable, repeatable user insight capability.

• Previous experience in UX research.
• Experience working in an Agile environment and managing multiple projects, teams, or clients.
• Strong understanding of qualitative and quantitative research methods.
• Demonstrated ability to translate user insights into actionable product recommendations.
• Comfort working in a fast-paced, cross-functional product environment.
• Experience crafting compelling narratives from data.
• Collaborative approach with ability to influence across teams.
• Passion for improving outcomes for educators and students.

• Experience in education technology or SaaS products.
• Experience working with international markets.
• Familiarity with research repositories and insight management tools.
• Background working as a classroom teacher.

This is a hybrid role based out of our London or Houghton Le Spring office with the expectation of some travel to other offices as required for the team. We offer a salary range of £40-48,000 dependent on experience, plus lots of amazing benefits.

• 25 Days a year plus Bank Holidays (3 to be used for our Christmas shutdown).
• A day off for your birthday to celebrate in style!
• Workplace Nursery scheme.
• 5 volunteering days a year to use for the causes of your choice.
• Access to a benefits and discount platform with access to thousands of discounts at retailers, leisure attractions and restaurants.
• BUPA Healthcare, Life assurance, Permanent health insurance.
• Pension scheme with enhanced employer contribution – up to 8%.
• Season ticket loan and EAP.

Our London office is currently located in Brentford but will relocate to another London location later in 2026. It will be more central than our current location. Our current office is also dog friendly so there may be a well-behaved pet or two on some days.

We have an ongoing commitment to Diversity, Equity and Inclusion and have taken strides to become a more welcoming and inclusive workplace, including the introduction of our DEI Matters Network which is owned and driven by our staff. We are an equal opportunities employer. We encourage and welcome applications from all underrepresented groups, as we believe and strive for community representation within our organisation.

If you have a disability and would prefer to apply in a different format or would like us to make reasonable adjustments to enable you to apply or attend any interview, please contact us and we will talk this through with you. All your information will be kept confidential according to GDPR guidelines. Please note that we can only consider applicants who already hold a full work permit. This role is subject to DBS and background checks.