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- Tasks: Manage and convert inbound client enquiries, ensuring a smooth onboarding experience.
- Company: Join a modern law firm known for its collaborative culture and innovative approach.
- Benefits: Enjoy a healthy work-life balance and opportunities for professional growth.
- Why this job: Be the first point of contact and directly contribute to the firm's growth.
- Qualifications: Strong communication skills and a knack for building trust with clients.
- Other info: Dynamic role with a focus on improving client experience and business development.
The predicted salary is between 30000 - 40000 £ per year.
Francis Wilks & Jones is a modern, ambitious law firm always on the look-out for talented individuals to join our team. We are recognised industry experts across a number of legal areas including commercial litigation, corporate restructuring and insolvency, specialist director advice (both pre and post commencement of proceedings), shareholder disputes, tax disputes and debt recovery work. We are constantly looking to develop our technology to support delivery of our services and support individuals with innovative ideas.
This is a pivotal role within Francis Wilks & Jones, acting as the first point of contact for prospective clients and playing a central part in converting high quality inbound enquiries into new instructions. The successful candidate will manage the full lifecycle of new enquiries, from initial contact through to onboarding, ensuring a responsive, professional and reassuring experience for clients who are often dealing with complex and time sensitive legal issues.
The role requires a confident communicator with a strong telephone manner, capable of building trust quickly while gathering key information and assessing the nature and urgency of each enquiry. Working closely with fee earners and the Head of Marketing and Business Development, you will take responsibility for ensuring that all enquiries are progressed efficiently, followed up appropriately and converted wherever possible.
You will also play a key role in refining and improving the firm’s intake processes, using CRM data and performance insights to support continuous improvement in response times, conversion rates and overall client experience. This is an excellent opportunity for an individual who enjoys working at the intersection of client service and business development, and who is motivated by contributing directly to the growth of the firm through effective handling and conversion of new business opportunities.
- Managing and converting inbound enquiries, acting as the first point of contact for all new enquiries, responding promptly, building rapport and progressing matters through to instruction.
- Tracking and reporting on work referrals inbound and outbound, supporting the development of key referral relationships.
- Working with the Head of Marketing and Business Development to develop and refine the client development and enquiry handling process, identifying opportunities to improve efficiency, client experience and conversion rates.
New Business & Client Intake Executive in London employer: Francis Wilks & Jones
Contact Detail:
Francis Wilks & Jones Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land New Business & Client Intake Executive in London
✨Tip Number 1
Get to know the firm inside out! Research Francis Wilks & Jones, their values, and the areas of law they specialise in. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about building rapport with clients, make sure you can confidently discuss your experience and how it relates to handling client enquiries. Role-play with a friend or use our resources to sharpen those skills.
✨Tip Number 3
Be proactive! Don’t just wait for the interview; reach out to current employees on LinkedIn. Ask them about their experiences at the firm and what they love about working there. This not only shows your enthusiasm but also gives you insider info to impress during your chat.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team. Make sure to follow up after applying to express your continued interest!
We think you need these skills to ace New Business & Client Intake Executive in London
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We want to see that you're excited about joining our team and contributing to our innovative approach in the legal sector.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter to highlight relevant experience and skills that match the job description. We love seeing how your background aligns with our needs, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences are easy to spot. This helps us quickly understand why you’d be a great fit!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our firm!
How to prepare for a job interview at Francis Wilks & Jones
✨Know the Firm Inside Out
Before your interview, make sure you research Francis Wilks & Jones thoroughly. Understand their areas of expertise, recent cases, and their approach to client service. This will not only help you answer questions more effectively but also show your genuine interest in the firm.
✨Showcase Your Communication Skills
As a New Business & Client Intake Executive, strong communication is key. Practice articulating your thoughts clearly and confidently. You might even want to prepare a few examples of how you've successfully built rapport with clients or handled complex enquiries in the past.
✨Demonstrate Your Problem-Solving Ability
Be ready to discuss how you would handle various scenarios that may arise during client intake. Think about how you can assess urgency and gather key information efficiently. This will highlight your ability to think on your feet and provide reassurance to clients.
✨Prepare Questions That Matter
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the firm's client development strategies or how they measure success in the intake process. This shows you're not just interested in the role, but also in contributing to the firm's growth.