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- Tasks: Join our Housekeeping Team to create memorable experiences for guests.
- Company: Sutton Hotel Collection features unique boutique hotels with rich histories.
- Benefits: Enjoy free hotel breaks, leisure passes, and enhanced parental leave.
- Why this job: Be part of a family-oriented team that values kindness and personal growth.
- Qualifications: Friendly attitude and a passion for customer service are essential.
- Other info: Receive training opportunities and enjoy regular social events.
Housekeeping Team Member – £12.30 per hour plus great benefits.
About Sutton Hotel Collection:
Our collection of hotels, comprising, the Castle Hotel,
Windsor, Francis Hotel, Bath and Queens Hotel, Cheltenham, features boutique
properties, each with its own original design and unique stories to tell. Our
mission is to provide truly memorable moments and create lasting connections to
our guests.
As one of the first Georgian buildings to be built in
Bath, The Francis Hotel was once home to 18th century architect John Wood the
Elder who was the inspiration behind the first Georgian stone buildings of
Queen Square, the Royal Crescent and The Circus. The hotel has been a huge part
of Bath’s history ever since. Working with award-winning interior designers
3DReid, the design concept planned for the hotel and all 98 bedrooms will take
inspiration from the Georgian era whilst appreciating all the modern amenities
and touches that today’s traveller expects.
About the role:
We are seeking a friendly, customer-focused individual to join our Housekeeping Team.
Our People
The Sutton Hotel Collection is a family-owned group, thus
by extension, our people are our family. We recognise how much our people
invest in us, in turn, we offer exceptional learning opportunities, as well as
best in class benefits for our team.
Our Benefits
We want to share the Sutton Hotel Collection’s values of
generosity, kindness and contribute towards the happier lives of you, our
people. Here are some of the benefits you will receive, when you
join us:
– Free
Hotel Breaks – From the first day of service, you can benefit from two
free breaks of one/two days in any Sutton Hotel Collection hotel, in a 12-month
period.
– Leisure
Passes – We encourage you to enjoy your time off work and will contribute
£150 towards a membership at a leisure centre or with associations such as the
National Trust.
– Enhanced
Maternity and Paternity Leave (26 weeks at 90% for expectant mothers, four
weeks leave at 90% for fathers)
– Institute
of Hospitality – We will pay for your membership, creating avenues for
learning, coaching and mentoring.
– Learning
and Development – An extensive range of training opportunities are
available to facilitate your personal development.
– Health
Assured – A confidential service offering CBT therapy, up-to-date
information, support and advice on a broad range of subjects.
– Subsidised
Learning Courses – We encourage your learning and development so would
like to contribute to courses you would like us to explore.
We also provide you with all the basic benefits such as
free nutritious and tasty meals on duty, complimentary on-site parking, bespoke
uniforms where appropriate, regular on and off-site social events and
celebrations and a cycle to work scheme.
At the Sutton Hotel Collection, we are an inclusive,
natural, generous, ethical and diverse group of people, we celebrate human
relationships and kinship. We enable our people, to make the place.
Housekeeping Team Member employer: Francis Hotel
Contact Detail:
Francis Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housekeeping Team Member
✨Tip Number 1
Familiarise yourself with the Sutton Hotel Collection's values and mission. When you understand their focus on generosity and kindness, you can better align your approach during interviews and conversations, showcasing how you embody these qualities.
✨Tip Number 2
Highlight any previous experience in customer service or hospitality roles. Be ready to share specific examples of how you've gone above and beyond for guests, as this will resonate well with the team’s focus on creating memorable moments.
✨Tip Number 3
Research the history and unique features of the hotels within the Sutton Hotel Collection. Being knowledgeable about the properties will not only impress your interviewers but also demonstrate your genuine interest in the role and the company.
✨Tip Number 4
Prepare thoughtful questions about the team culture and training opportunities. This shows that you are not only interested in the job but also in growing with the company, which aligns with their commitment to learning and development.
We think you need these skills to ace Housekeeping Team Member
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Housekeeping Team Member. Tailor your application to highlight relevant experience and skills that align with the role.
Craft a Personalised Cover Letter: Write a cover letter that reflects your personality and enthusiasm for the position. Mention why you want to work at the Sutton Hotel Collection specifically, and how your values align with theirs.
Highlight Relevant Experience: In your CV, emphasise any previous experience in housekeeping or customer service roles. Use specific examples to demonstrate your attention to detail, teamwork, and ability to create a welcoming environment for guests.
Proofread Your Application: Before submitting, make sure to proofread your application for any spelling or grammatical errors. A polished application shows professionalism and attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at Francis Hotel
✨Show Your Customer Service Skills
As a Housekeeping Team Member, you'll be interacting with guests regularly. Highlight your previous experience in customer service and share examples of how you've gone above and beyond to ensure guest satisfaction.
✨Emphasise Teamwork
The role requires working closely with other team members. Be prepared to discuss your ability to collaborate and support your colleagues, as well as any experiences where teamwork led to successful outcomes.
✨Demonstrate Attention to Detail
Housekeeping is all about the details. During the interview, mention specific instances where your attention to detail made a difference, whether in cleaning, organising, or maintaining standards.
✨Align with Company Values
Familiarise yourself with the Sutton Hotel Collection's values of generosity and kindness. Be ready to explain how your personal values align with theirs and how you can contribute to creating memorable moments for guests.
