At a Glance
- Tasks: Join our Housekeeping Team to create memorable experiences for guests.
- Company: Sutton Hotel Collection features unique boutique hotels with rich histories.
- Benefits: Enjoy free hotel breaks, leisure passes, and enhanced parental leave.
- Other info: Receive training opportunities and enjoy regular social events.
- Why this job: Be part of a family-oriented team that values kindness and personal growth.
- Qualifications: Friendly attitude and a passion for customer service are essential.
Housekeeping Team Member - £12.80 per hour, share of tronc and great benefits.
About Sutton Hotel Collection:
Our collection of hotels, comprising, the Castle Hotel, Windsor, Francis Hotel, Bath and Queens Hotel, Cheltenham, features boutique properties, each with its own original design and unique stories to tell. Our mission is to provide truly memorable moments and create lasting connections to our guests.
As one of the first Georgian buildings to be built in Bath, The Francis Hotel was once home to 18th century architect John Wood the Elder who was the inspiration behind the first Georgian stone buildings of Queen Square, the Royal Crescent and The Circus. The hotel has been a huge part of Bath’s history ever since. Working with award-winning interior designers 3DReid, the design concept planned for the hotel and all 98 bedrooms will take inspiration from the Georgian era whilst appreciating all the modern amenities and touches that today’s traveller expects.
About the role:
We are seeking a friendly, customer-focused individual to join our Housekeeping Team.
Our People
The Sutton Hotel Collection is a family-owned group, thus by extension, our people are our family. We recognise how much our people invest in us, in turn, we offer exceptional learning opportunities, as well as best in class benefits for our team.
Our Benefits
- Free Hotel Breaks: From the first day of service, you can benefit from two free breaks of one/two days in any Sutton Hotel Collection hotel, in a 12-month period.
- Leisure Passes: We encourage you to enjoy your time off work and will contribute £150 towards a membership at a leisure centre or with associations such as the National Trust.
- Enhanced Maternity and Paternity Leave (26 weeks at 90% for expectant mothers, four weeks leave at 90% for fathers)
- Institute of Hospitality: We will pay for your membership, creating avenues for learning, coaching and mentoring.
- Learning and Development: An extensive range of training opportunities are available to facilitate your personal development.
- Health Assured: A confidential service offering CBT therapy, up-to-date information, support and advice on a broad range of subjects.
- Subsidised Learning Courses: We encourage your learning and development so would like to contribute to courses you would like us to explore.
We also provide you with all the basic benefits such as free nutritious and tasty meals on duty, complimentary on-site parking, bespoke uniforms where appropriate, regular on and off-site social events and celebrations and a cycle to work scheme.
At the Sutton Hotel Collection, we are an inclusive, natural, generous, ethical and diverse group of people, we celebrate human relationships and kinship. We enable our people, to make the place.
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Housekeeping Team Member in Bath employer: Francis Hotel
The Sutton Hotel Collection is an exceptional employer, offering a supportive and friendly work environment where team members can thrive. With competitive pay, generous benefits including free hotel breaks, and a strong focus on employee development, you will find ample opportunities for growth in the heart of historic Bath. Join us to be part of a family-owned group that values your contributions and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Housekeeping Team Member in Bath
✨Tip Number 1
Familiarise yourself with the Sutton Hotel Collection's values and mission. When you understand their focus on generosity and kindness, you can better align your approach during interviews and conversations, showcasing how you embody these qualities.
✨Tip Number 2
Highlight any previous experience in customer service or hospitality roles. Be ready to share specific examples of how you've gone above and beyond for guests, as this will resonate well with the team’s focus on creating memorable moments.
✨Tip Number 3
Research the history and unique features of the hotels within the Sutton Hotel Collection. Being knowledgeable about the properties will not only impress your interviewers but also demonstrate your genuine interest in the role and the company.
✨Tip Number 4
Prepare thoughtful questions about the team culture and training opportunities. This shows that you are not only interested in the job but also in growing with the company, which aligns with their commitment to learning and development.
We think you need these skills to ace Housekeeping Team Member in Bath
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the responsibilities and requirements of a Housekeeping Team Member. Tailor your application to highlight relevant experience and skills that align with the role.
Craft a Personalised Cover Letter:Write a cover letter that reflects your personality and enthusiasm for the position. Mention why you want to work at the Sutton Hotel Collection specifically, and how your values align with theirs.
Highlight Relevant Experience:In your CV, emphasise any previous experience in housekeeping or customer service roles. Use specific examples to demonstrate your attention to detail, teamwork, and ability to create a welcoming environment for guests.
Proofread Your Application:Before submitting, make sure to proofread your application for any spelling or grammatical errors. A polished application shows professionalism and attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at Francis Hotel
✨Show Your Customer Service Skills
As a Housekeeping Team Member, you'll be interacting with guests regularly. Highlight your previous experience in customer service and share examples of how you've gone above and beyond to ensure guest satisfaction.
✨Emphasise Teamwork
The role requires working closely with other team members. Be prepared to discuss your ability to collaborate and support your colleagues, as well as any experiences where teamwork led to successful outcomes.
✨Demonstrate Attention to Detail
Housekeeping is all about the details. During the interview, mention specific instances where your attention to detail made a difference, whether in cleaning, organising, or maintaining standards.
✨Align with Company Values
Familiarise yourself with the Sutton Hotel Collection's values of generosity and kindness. Be ready to explain how your personal values align with theirs and how you can contribute to creating memorable moments for guests.
