Quadrant Manager - Service Delivery

Quadrant Manager - Service Delivery

Full-Time 55300 - 55300 £ / year (est.) No working from home possible
Francis Crick Institute Ltd

At a Glance

  • Tasks: Oversee lab operations and ensure smooth functioning of research facilities.
  • Company: Join Europe's largest biomedical research institute, the Francis Crick Institute.
  • Benefits: Generous leave, pension scheme, health support, and work-life balance perks.
  • Other info: Inclusive workplace culture with opportunities for professional growth.
  • Why this job: Make a real impact in groundbreaking scientific discoveries and innovations.
  • Qualifications: Degree in science or extensive lab management experience required.

The predicted salary is between 55300 - 55300 £ per year.

Salary for this Role: From £55,300 per annum plus benefits, subject to skills and experience.

About us

The Francis Crick Institute is Europe’s largest biomedical research institute under one roof. Our scientists and staff collaborate on vital research to help prevent, diagnose and treat illnesses such as cancer, heart disease, infectious diseases and neurodegenerative conditions.

About the role

We are looking for an experienced and collaborative Quadrant Manager to join the Service Delivery team, supporting cold storage facilities (Cryostore and Freezer Farm) and laboratories located in the lower ground floors. In this role you will play a vital part in enabling groundbreaking scientific discoveries by ensuring smooth operation of our laboratory facilities and research support services. You will act as a bridge between research and operational teams, ensuring a safe, efficient, high‑performing research environment.

What you will be doing

  • Oversee laboratory operations in areas of responsibility.
  • Act as a central point of contact, providing assistance and advice to ensure laboratory activities comply with Crick policies.
  • Support Cryostore and Freezer Park activities, ensuring good practice and safe working.
  • Chair the Cold Storage Operations meeting.
  • Have oversight of the temperature monitoring system, including escalation processes to mitigate impact on research‑critical samples.
  • Drive process improvement.
  • Work with the Human Biology facility and Cell Science STP to manage policies, practices and databases related to biological samples.
  • Collaborate with other Quadrant Managers to streamline processes and share best practices across all science floors.
  • Promote health and safety; assist the Health and Safety team and Group Leaders in ensuring compliance with relevant policies and regulations.
  • Use the Control of Works process to manage engineer access.
  • Deliver inductions and training on operating procedures (PPE, waste disposal, local rules).
  • Manage communal equipment and consumables.
  • Oversee upkeep, servicing and repair of communal equipment, and manage redistribution or removal of surplus/obsolete equipment.
  • Support the Asset Management team with service contracts and warranties.

About you

The post holder should embody and demonstrate our core Crick values: bold, open and collegial.

Essential qualifications

  • Educated to degree level, or equivalent in a science discipline, or extensive laboratory management experience with administrative responsibilities.
  • Experience of managing cryogenic sample collections and storage facilities.
  • A collaborative approach and ability to build professional working relationships with stakeholders at all organisational levels.
  • Broad understanding of scientific procedures and specialist equipment within a research environment.
  • Experience of laboratory safety, including biological, chemical and radiological aspects, or working alongside H&S experts.

Benefits

  • Generous leave: 28 days of annual leave plus three additional days over Christmas and bank holidays.
  • Pension scheme: defined contribution pension with employer contributions of up to 16%.
  • Health & well‑being: 24/7 GP consultation services, occupational health services and mental health support programmes, eye care vouchers and discounted healthcare plans.
  • Work‑life balance: backup care for dependents, childcare support allowance, annual leave purchase options.
  • Crick Networks offering diverse groups’ support, community and inclusive social events.
  • Perks: discounted gym memberships, bike‑to‑work scheme, shopping discounts, subsidised on‑site restaurant and social spaces.

We are committed to creating a workplace where everyone feels valued, respected and empowered to succeed, regardless of background, identity or personal circumstances. We actively encourage applications from individuals of all genders, ethnicities, abilities and experiences. We are a Disability Confident employer and will make reasonable adjustments if you need them.

Quadrant Manager - Service Delivery employer: Francis Crick Institute Ltd

The Francis Crick Institute is an exceptional employer, offering a collaborative and inclusive work culture that empowers employees to contribute to groundbreaking biomedical research. With generous benefits including 28 days of annual leave, a robust pension scheme, and comprehensive health and well-being support, employees are encouraged to thrive both personally and professionally. Located in a state-of-the-art facility, the role of Quadrant Manager – Service Delivery not only provides opportunities for career growth but also allows you to play a pivotal role in advancing scientific discoveries that can change lives.

Francis Crick Institute Ltd

Contact Details:

Francis Crick Institute Ltd Recruitment Team

StudySmarter Expert Advice🤫

We think this is how you could land Quadrant Manager - Service Delivery

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We think you need these skills to ace Quadrant Manager - Service Delivery

Laboratory Operations Management
Cryogenic Sample Management
Health and Safety Compliance
Process Improvement
Stakeholder Engagement
Temperature Monitoring Systems
Training and Induction Delivery

Some tips for your application 🫡

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How to prepare for a job interview at Francis Crick Institute Ltd

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