At a Glance
- Tasks: Bridge users and technology, translating needs into effective solutions.
- Company: Join the Francis Crick Institute, a leading research charity in London.
- Benefits: 28 days leave, flexible working, health support, and gym discounts.
- Other info: Dynamic team environment with excellent training and career growth opportunities.
- Why this job: Shape user journeys and make a real impact in science and technology.
- Qualifications: Experience in business analysis and strong communication skills required.
The predicted salary is between 43467 - 43467 £ per year.
Working Pattern & Location: Full‑time, permanent position at the Francis Crick Institute, St Pancras, London. Flexible working model allowing hybrid office and home work, with office presence at least three times per week.
Salary & Benefits: From £43,467 with benefits, subject to skills and experience.
Application Closing Date: 15 June 2026 23:59 GMT
About the role: Join the Service Design, Business Analysis and Projects team within the Institute's IT Operations. As a Business Analyst, you will act as the bridge between users and technology, translating needs into practical and effective solutions. You will shape end‑to‑end user journeys, identify opportunities for process optimisation, and influence stakeholders to adopt the best solutions. Strong communication, analytical thinking, and ability to navigate ambiguity are essential. An interest in technology and a desire to grow through structured training, including the BCS Business Analysis International Diploma, are highly valued.
Responsibilities:
- Build relationships with key stakeholders across Science and Operations to gain a deep understanding of Crick user journeys.
- Participate in and run analysis workshops with stakeholders to identify scope, quantify problems, elicit requirements, map and redesign business processes.
- Identify and gather information to critically evaluate IT and business systems and their impact in delivering organisational needs.
- Use knowledge of internal and external business practice to recommend solutions for improving systems, processes or ways of working.
- Learn and understand the ITO estate of science and operations technology platforms, so that the right technology is implemented to meet stakeholders’ needs.
- Create meaningful, visual service design and business analysis documentation.
- Contribute to design, build, and deployment of technical solutions.
Qualifications:
- Relevant work experience, ideally in research, academic, science or technology industries.
- Close working knowledge of IT systems that support a business function.
- Close working knowledge of an organisation's business processes.
- Ability to articulate and visualise complex problems and technical concepts to non-technical stakeholders.
- Demonstrate critical analysis of business systems and processes.
- Experience of capturing user requirements, managing and prioritising a requirements catalogue or product backlog.
- Experience of mapping current and future business processes, system and data flows.
- Experience of identifying improvements to process, practice or systems to resolve complex issues.
- Build and maintain good working relationships with stakeholders across multiple business functions.
- Experience of working with other technical teams within IT as part of the project or software development lifecycle.
Benefits:
- 28 days of annual leave plus three additional days over Christmas and bank holidays.
- Defined contribution pension scheme with employer contributions of up to 16%.
- 24/7 GP consultation services, occupational health services and mental health support programmes.
- Eye care vouchers and discounted healthcare plans.
- Work‑life balance support: backup care for dependents, childcare support allowance, annual leave purchase options.
- Crick Networks offering diverse group support and inclusive social events.
- Discounted gym memberships, bike‑to‑work scheme and shopping discounts.
- Subsidised on‑site restaurant and social spaces for team interaction.
EEO Statement: The Francis Crick Institute is committed to creating a workplace where everyone feels valued, respected and empowered to succeed, irrespective of gender, ethnicity, ability or personal circumstances. We are a disability confidence employer, committed to providing reasonable adjustments throughout the recruitment process. The Institute welcomes applications from individuals of all backgrounds, identities and experiences.
Business Analyst employer: Francis Crick Institute Ltd
The Francis Crick Institute is an exceptional employer, offering a dynamic work environment in the heart of London with a flexible hybrid working model. Employees benefit from a comprehensive package that includes generous annual leave, a robust pension scheme, and extensive health support, alongside opportunities for professional growth through structured training programmes. The inclusive culture fosters collaboration and innovation, making it an ideal place for those looking to make a meaningful impact in the fields of science and technology.
Contact Details:
Francis Crick Institute Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Business Analyst
✨Tip Number 1
Network like a pro! Reach out to current or former employees at the Francis Crick Institute on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for those interviews by practising common Business Analyst scenarios. Think about how you’d tackle stakeholder management or process optimisation. We want to show them we’re ready to hit the ground running!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express our appreciation. It keeps us fresh in their minds and shows our enthusiasm for the role.
✨Tip Number 4
Check out our website for any upcoming events or workshops related to Business Analysis. Engaging with the community can help us learn more and make valuable connections that could lead to job opportunities.
We think you need these skills to ace Business Analyst
Some tips for your application 🫡
Know Your Audience:Before you start writing, take a moment to understand who you're addressing. Tailor your application to resonate with the values and goals of the Francis Crick Institute. Show us that you get what we're about!
Be Clear and Concise:We love a good story, but keep it relevant! Use clear language and avoid jargon where possible. Highlight your skills and experiences that directly relate to the Business Analyst role without waffling on.
Show Your Passion for Technology:Let us see your enthusiasm for tech! Mention any relevant tools or methodologies you've used in the past. We want to know how you can bridge the gap between users and technology effectively.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Francis Crick Institute Ltd
✨Know Your Stakeholders
Before the interview, research the key stakeholders you might be working with at the Francis Crick Institute. Understand their roles and how they interact with the IT Operations team. This will help you demonstrate your ability to build relationships and communicate effectively during the interview.
✨Showcase Your Analytical Skills
Prepare examples of how you've used analytical thinking in previous roles. Be ready to discuss specific situations where you identified problems, gathered requirements, and proposed solutions. This will highlight your critical analysis skills and your ability to navigate ambiguity.
✨Familiarise Yourself with Business Processes
Brush up on your knowledge of business processes and IT systems relevant to the role. Be prepared to discuss how you would map current and future business processes, as well as how you can identify improvements. This shows that you understand the technical aspects of the job.
✨Visual Communication is Key
Since the role involves creating visual service design and business analysis documentation, think about how you can convey complex ideas simply. Bring along any relevant examples of your work or be ready to describe how you would approach creating such documentation. This will demonstrate your ability to articulate and visualise concepts for non-technical stakeholders.
