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- Tasks: Lead onboarding for new clients and help them achieve their business goals.
- Company: Fast-growing fintech company with a focus on customer success.
- Benefits: Competitive salary, hybrid working, extensive training, and rapid career progression.
- Why this job: Join a dynamic team and make a real impact in the payments space.
- Qualifications: 3-4 years in customer success or technical account management required.
- Other info: Exciting opportunity to work with high-value clients in a thriving start-up environment.
The predicted salary is between 43000 - 65000 ÂŁ per year.
ÂŁ50â65K basic (based on experience) + benefits. London / hybrid working.
Responsibilities
- Lead and manage the onboarding and implementation process for new clients.
- Work closely with clients to help them achieve their business goals and maximise revenue, including technical setâup.
- Meet all KPIs through dataâdriven analysis, planning and execution.
- Build repeatable onboarding and support processes that scale globally.
Qualifications
- 3â4 years customer success/technical account management experience.
- Payments or similar fintech SaaS/eâcommerce experience is a must.
- Excellent written and verbal communication skills.
- Previous experience of onboarding and implementation for highâvalue clients.
- Proven track record of handling highâvalue clients and of technical implementation and onboarding.
- Previous experience of working for a fastâgrowth startâup and/or scaleâup.
Our client offers an excellent basic salary, good company benefits, hybrid working, extensive training and rapid career progression. If you are excited about the payments space and looking for your next challenge, we would love to hear from youâAPPLY NOW!
Customer Success Manager in London employer: Francis Consultancy
Contact Detail:
Francis Consultancy Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Customer Success Manager in London
â¨Tip Number 1
Network like a pro! Reach out to people in the fintech space, especially those who work in customer success. A friendly chat can lead to opportunities that arenât even advertised yet.
â¨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their pain points and think about how you can help them achieve their goals. This shows youâre not just another candidate; youâre genuinely interested!
â¨Tip Number 3
Show off your achievements! When discussing your experience, highlight specific examples of how youâve successfully onboarded high-value clients or improved processes. Numbers speak volumes, so donât be shy about sharing them.
â¨Tip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets seen. Plus, we love hearing from passionate candidates who are excited about making an impact in the payments space.
We think you need these skills to ace Customer Success Manager in London
Some tips for your application đŤĄ
Tailor Your CV: Make sure your CV speaks directly to the Customer Success Manager role. Highlight your experience in onboarding and managing high-value clients, especially in the payments or fintech space. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer success and how you can help our clients achieve their goals. Be sure to mention any relevant experience that showcases your ability to drive results.
Showcase Your Communication Skills: Since excellent written communication is key for this role, make sure your application is clear, concise, and free of errors. We want to see your personality shine through while maintaining professionalismâit's all about striking that balance!
Apply Through Our Website: We encourage you to apply directly through our website. Itâs the best way for us to receive your application and ensures youâre considered for the role. Plus, it shows us youâre keen on joining the StudySmarter team!
How to prepare for a job interview at Francis Consultancy
â¨Know Your Stuff
Make sure you understand the payments and fintech landscape. Brush up on key terms and trends in the industry, as well as the specific challenges clients face. This will help you demonstrate your expertise and show that you're genuinely interested in the role.
â¨Showcase Your Success Stories
Prepare examples from your previous roles where you've successfully onboarded high-value clients or implemented technical solutions. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements clearly.
â¨Ask Insightful Questions
Come prepared with questions that show your interest in the company and the role. Ask about their current onboarding processes, how they measure success, or what challenges they face in client management. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
â¨Practice Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with a friend or using online resources to refine your verbal and written communication skills before the big day.
