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For Companies At a Glance
- Tasks: Lead onboarding for new clients and help them achieve their business goals.
- Company: Fast-growing fintech company with a focus on customer success.
- Benefits: Competitive salary, hybrid working, extensive training, and rapid career progression.
- Why this job: Join a dynamic team and make a real impact in the payments space.
- Qualifications: 3-4 years in customer success or technical account management required.
- Other info: Exciting opportunity for growth in a thriving start-up environment.
The predicted salary is between 50000 - 65000 £ per year.
£50‑65K basic (based on experience) + benefits. London / hybrid working.
Responsibilities
- Lead and manage the onboarding and implementation process for new clients.
- Work closely with clients to help them achieve their business goals and maximise revenue, including technical set‑up.
- Meet all KPIs through data‑driven analysis, planning and execution.
- Build repeatable onboarding and support processes that scale globally.
Qualifications
- 3‑4 years customer success/technical account management experience.
- Payments or similar fintech SaaS/e‑commerce experience is a must.
- Excellent written and verbal communication skills.
- Previous experience of onboarding and implementation for high‑value clients.
- Proven track record of handling high‑value clients and of technical implementation and onboarding.
- Previous experience of working for a fast‑growth start‑up and/or scale‑up.
Our client offers an excellent basic salary, good company benefits, hybrid working, extensive training and rapid career progression. If you are excited about the payments space and looking for your next challenge, we would love to hear from you—APPLY NOW!
Customer Success Manager employer: Francis Consultancy
Contact Detail:
Francis Consultancy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the fintech space and let them know you're on the hunt for a Customer Success Manager role. You never know who might have the inside scoop on an opportunity that’s not even advertised yet!
✨Tip Number 2
Prepare for those interviews by researching the company and its clients. Understand their business goals and think about how you can help them achieve success. This will show you’re not just another candidate, but someone who genuinely cares about their growth.
✨Tip Number 3
Practice your pitch! Be ready to explain how your previous experience aligns with the responsibilities of the role. Highlight your successes in onboarding and managing high-value clients, and don’t forget to mention any data-driven strategies you've used to meet KPIs.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love hearing from passionate candidates who are excited about making a difference in the payments space!
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Customer Success Manager role. Highlight your experience in onboarding and implementation, especially in the payments or fintech space. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer success and how you can help our clients achieve their goals. Be sure to mention any relevant experience that showcases your ability to handle high-value clients.
Showcase Your Communication Skills: Since excellent written communication is key for this role, make sure your application is clear and concise. We love a well-structured application that reflects your ability to communicate effectively with clients and colleagues alike.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join the StudySmarter team!
How to prepare for a job interview at Francis Consultancy
✨Know Your Stuff
Make sure you brush up on your knowledge of the payments industry and fintech. Understand the key trends, challenges, and technologies that are shaping the sector. This will not only impress your interviewers but also help you relate your experience to their needs.
✨Showcase Your Success Stories
Prepare specific examples from your past roles where you've successfully onboarded high-value clients or implemented technical solutions. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements clearly.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about the company's goals, their approach to customer success, and how they measure KPIs. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
✨Communicate Clearly
Since excellent communication skills are crucial for this role, practice articulating your thoughts clearly and concisely. Whether it’s discussing your experience or explaining complex concepts, being able to communicate effectively will set you apart from other candidates.
