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For Companies At a Glance
- Tasks: Lead and manage two coffee shops, ensuring top-notch service and team performance.
- Company: Join an independent coffee brand focused on excellence and community spirit.
- Benefits: Enjoy a competitive salary, bonuses, discounts, and personal development opportunities.
- Why this job: Be part of a growing brand where your leadership shapes the future and culture.
- Qualifications: Experience in hospitality management, barista skills, and a full UK driving licence required.
- Other info: Flexible shifts and a chance to make a real impact in a dynamic environment.
The predicted salary is between 27000 - 31000 £ per year.
About Us
We are crafting more than exceptional drinks; we are building a culture of excellence, community, and modern hospitality. As an expanding independent brand, we are on the lookout for a Multi-Site Store Manager to set the tone and pace across two of our growing stores in the North East and North West. This isn't a hands-off position. You'll be at the front line of our business, leading teams, training baristas, upholding brand standards, and keeping stores running smoothly, profitably, and professionally. You'll report directly to Head Office and be a key voice in shaping how our stores operate as we scale nationally.
Requirements:
- Full UK Driving Licence
- Valid Food Safety & Handling Certification
What You'll Be Responsible For
- Leadership & Accountability
- Full responsibility for managing two stores, rotating on a weekly or ad hoc basis as required
- Creating a positive, structured, and high-performance culture across both teams
- Setting and maintaining exceptional customer service and hospitality standards
- Covering shifts and stepping in as needed; you're always visible and present
- Team Development & Recruitment
- Leading recruitment efforts: interviewing, hiring, onboarding, and retaining top talent
- Training and coaching staff in all aspects of store operations, with a strong emphasis on coffee knowledge and barista standards
- Ensuring every team member is equipped with the skills, attitude, and service mindset that reflect the Siesta brand
- Operational Excellence & Compliance
- Overseeing day-to-day operations including opening/closing, stock control, cash handling, rotas, and waste management
- Ensuring full compliance with Food Safety, Health & Safety, and Environmental Health requirements
- Managing all tasks through Bright Safe, ensuring digital systems are followed for risk assessments, reporting, and compliance
- Actioning mystery shopper reports, external audits, and resolving any issues quickly and professionally
- Tech & Reporting
- Using digital tools (Notion, Rota software, reporting templates, Bright Safe) for scheduling, daily reporting, compliance tracking, and communications
- Completing and submitting weekly performance reports to Head Office including sales, labour cost %, margin management, customer feedback, and general store performance
- Supporting the rollout of evolving systems and processes; bringing feedback, training staff, and ensuring team adoption
- Commercial Thinking
- Constantly looking at ways to drive sales, increase footfall, and improve store profitability
- Working with Head Office to localise marketing efforts and build relationships in the community
- Managing store presentation, visual merchandising, and retail space to enhance customer experience
The Ideal Candidate Will:
- Have extensive hospitality/coffee shop management experience, ideally multi-site
- Be a natural people leader who can develop and inspire teams
- Be barista-proficient; able to make exceptional drinks and train others to do the same
- Be digitally literate, organised, and comfortable using software for rotas, audits, and reporting
- Have a keen eye for detail, hold high standards, and never settle for average
- Be adaptable, solution-focused, and always accountable
- Thrive under pressure and treat challenges as opportunities
- Be available to cover shifts, drive to locations, and do what's needed to keep stores performing at their best
What we can offer you:
- Competitive salary + performance-based bonus: £27,000 - £31,000 (based on experience) + Performance Bonuses
- 20 days holiday
- Company discounts on all products and services
- Access to all training platforms, systems, and operational support
- Personal development plan with clear progression pathways
- Opportunity to help shape the future of an independent, expanding coffee brand
Multi-Site Store Manager in Newton Aycliffe employer: Franchise Moves
Contact Detail:
Franchise Moves Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Multi-Site Store Manager in Newton Aycliffe
✨Tip Number 1
Familiarise yourself with the brand's culture and values. Understanding what makes us unique will help you align your leadership style with our expectations, showcasing your fit for the Multi-Site Store Manager role.
✨Tip Number 2
Network within the hospitality industry, especially with professionals who have experience in multi-site management. Building connections can provide insights into best practices and may even lead to referrals.
✨Tip Number 3
Prepare to discuss your previous experiences in managing teams and driving sales. Be ready to share specific examples of how you've improved store performance or customer satisfaction in past roles.
✨Tip Number 4
Showcase your adaptability and problem-solving skills during any interviews. Highlight situations where you've successfully navigated challenges in a fast-paced environment, as this is crucial for the role.
We think you need these skills to ace Multi-Site Store Manager in Newton Aycliffe
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in hospitality and multi-site management. Emphasise your leadership skills, barista proficiency, and any digital tools you are familiar with that relate to the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the coffee industry and your understanding of the brand's values. Mention specific examples of how you've successfully led teams and improved store performance in previous roles.
Highlight Relevant Certifications: Include any relevant certifications such as Food Safety & Handling Certification. This shows your commitment to operational excellence and compliance, which is crucial for this position.
Showcase Your Community Engagement: Discuss any past experiences where you've built relationships within the community or localised marketing efforts. This will demonstrate your ability to drive sales and enhance customer experience in line with the company's goals.
How to prepare for a job interview at Franchise Moves
✨Showcase Your Leadership Skills
As a Multi-Site Store Manager, you'll need to demonstrate your ability to lead and inspire teams. Prepare examples of how you've successfully managed teams in the past, focusing on your leadership style and how you foster a positive work environment.
✨Know the Brand Inside Out
Familiarise yourself with the company's values, culture, and products. Be ready to discuss how you can uphold and promote these standards across both stores, showing that you're aligned with their mission of excellence and community.
✨Prepare for Operational Questions
Expect questions about day-to-day operations, compliance, and financial management. Brush up on your knowledge of food safety regulations and operational excellence to demonstrate your readiness to handle these responsibilities.
✨Highlight Your Digital Proficiency
Since the role involves using various digital tools for reporting and scheduling, be prepared to discuss your experience with similar software. Share specific examples of how you've used technology to improve efficiency or enhance team communication.
