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- Tasks: Manage customer accounts and ensure timely cash collection while handling challenging conversations.
- Company: Join Metro Rod, a trusted name in drain maintenance with over 30 years of experience.
- Benefits: Enjoy 25 days annual leave, hybrid working, and a range of employee perks.
- Why this job: Be part of a dynamic finance team making a real impact on cash flow and business success.
- Qualifications: Experience in credit control and strong communication skills are essential.
- Other info: Great opportunities for career growth in a supportive environment.
The predicted salary is between 25000 - 29000 £ per year.
Up To £27,675 Per Annum Plus Benefits. Metro Rod work with the likes of Equans, Amey, Aldi, Mitie, Greggs, McDonalds, Wetherspoons and many more in the FM, Social Housing, Property Management, Retail, Industrial and Leisure sectors. Founded in 1983, Metro Rod and its sister company Metro Plumb are leading providers of drain clearance and maintenance services delivered on a largely reactive basis. The services are provided by over 60 franchisees with geographical coverage across the UK. We’ve been clearing and unblocking drains for more than thirty years and we’re proud of our reputation for quality service and customer satisfaction.
Role: Credit Controller — Metro Rod LTD, National Finance Team, Macclesfield Support Centre. Full time permanent. This is the perfect role for someone who is used to having difficult conversations with customers over the phone. You will manage an extensive ledger on a day-to-day basis to ensure maximum cash collection, whilst highlighting and managing potential financial risk to the business and contributing towards achieving financial targets and corporate objectives. Working to strict SLAs and KPIs, this role requires someone proactive, confident and thorough, with a focus on managing current debt.
What we look for:
- Experienced Credit Controller
- Ideally experience using Netsuite
- Previous experience within an office/call centre environment
- Driven and keen interest in cash collection and debt reduction
- KPI / results driven
- Ability to multi-task
- Advanced literacy and numeracy
- Advanced IT skills
- Resilience - able to have tough conversations
- Ability to build rapport quickly
- Ability to work under pressure to tight timescales
- Ability to make clear decisions / think clearly when under pressure
- Strong team player
What you get:
- 25 days annual leave - plus bank holidays
- Royal London, Company Pension
- Group Life Assurance
- Additional Paid Leave / Special Leave
- Cycle to Work Scheme
- Company Events
- Laptop / Company Mobile
- Hybrid Working / occasional homeworking
- Travel subsidy / mileage
- Free Eye Tests / Subsidy for Glasses
- Electric Car Charging Points
- Free Standard Parking
- Employee Assistance Programme
- Occupational Health Support
- Employee Discounts Platform - Sodexo
Credit Controller - National Finance Team in Macclesfield employer: Franchise Brands plc
Contact Detail:
Franchise Brands plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Controller - National Finance Team in Macclesfield
✨Tip Number 1
Get to know the company inside out! Research Metro Rod and its values, especially their focus on customer satisfaction. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice those tough conversations! Role-play with a friend or family member to get comfortable discussing financial matters. The more confident you are, the better you'll handle those tricky calls with customers.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the Metro Rod family. Don’t miss out on this opportunity!
We think you need these skills to ace Credit Controller - National Finance Team in Macclesfield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Credit Controller role. Highlight your experience with cash collection, debt reduction, and any relevant software like Netsuite. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your previous experiences have prepared you for the challenges of managing an extensive ledger. Let us know why you’re the perfect fit!
Showcase Your Communication Skills: Since this role involves having tough conversations, make sure to highlight your communication skills in your application. Share examples of how you've successfully navigated difficult discussions in the past. We love seeing resilience and confidence!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your details!
How to prepare for a job interview at Franchise Brands plc
✨Know Your Numbers
As a Credit Controller, you'll be dealing with financial data daily. Brush up on your numeracy skills and be prepared to discuss how you've managed ledgers in the past. Highlight any experience with Netsuite or similar software to show you're ready to hit the ground running.
✨Prepare for Tough Conversations
This role involves having difficult conversations with customers about debt collection. Think of examples from your previous roles where you successfully navigated tough discussions. Practising these scenarios can help you feel more confident during the interview.
✨Showcase Your Resilience
The ability to work under pressure is key for this position. Be ready to share instances where you've thrived in high-pressure situations, especially when it comes to meeting KPIs and SLAs. This will demonstrate your capability to handle the demands of the role.
✨Build Rapport Quickly
Since building relationships is crucial, think about how you can connect with the interviewer. Practice your small talk and be friendly; showing that you can establish rapport quickly will set you apart as a strong candidate for the team.
