Front of House / Client Co-Ordinator

Location: Francesco Hair Academy, 43-44 Pinfold Street, Birmingham, B2 4AY

Position Type: 12 months, maternity cover

Hours: 24.5 hours per week

• Tuesday - 8.30am to 5pm
• Wednesday - 8.30am to 7pm
• Saturday - 8.30am to 5pm

Salary: £13.00 per hour

About Us

FG Apprenticeships is a respected and independent Training Provider specialising in hairdressing education for apprentices. With a commitment to excellence, we aim to empower our apprentices with the skills, confidence and creativity needed to thrive in the hairdressing industry. Our state-of-the-art academy includes a commercial salon, providing real-world experience to apprentices in a professional environment.

About The Role

As the first point of contact for our academy and salon, you will play an important part in creating a welcoming and professional environment for our learners, clients and visitors.

Alongside managing front-of-house activities and salon appointments, you will take responsibility for co-ordinating clients for practical training and assessments, helping our learners develop their skills and gain valuable hands-on experience.

Your Responsibilities Will Include

• Welcoming clients, learners and visitors, providing excellent customer service and a positive first impression.
• Managing reception duties, telephone calls, emails and general enquiries.
• Co-ordinating commercial salon appointments, cancellations and client communications.
• Recruiting and maintaining a pool of suitable clients for hairdressing training, demonstrations and practical assessments.
• Contacting clients, arranging bookings, and ensuring suitable clients are available to meet the academy's training requirements.
• Building positive relationships with clients to encourage repeat bookings and maintain an active client network.
• Supporting the promotion of salon services and client opportunities through appropriate marketing channels.
• Completing general administrative duties and maintaining accurate booking records.
• Working closely with educators and the academy manager to ensure the smooth running of the academy and commercial salon.

This varied role offers the opportunity to work at the heart of a busy academy and commercial salon, making a real contribution to the experience of our learners and clients.

About You

We are looking for someone who is enthusiastic, approachable and well organised, with the confidence to communicate with a wide range of people.

You will ideally have experience in a customer-facing, reception, administrative or salon-based role. Experience within a hairdressing salon or training environment would be an advantage, although we are keen to hear from candidates with transferable skills and the right attitude.

You Will Need To Be

• Friendly, professional and confident when dealing with clients and visitors.
• Highly organised, with excellent attention to detail.
• A confident communicator with good telephone and interpersonal skills.
• Proactive and comfortable taking the initiative to recruit clients and fill appointment gaps.
• Able to manage competing priorities in a busy working environment.
• Confident using computers, email and general administrative systems.
• A positive team player who is flexible and willing to support colleagues when needed.

What we offer

• Competitive salary
• Opportunities for professional growth & development
• Supportive & collaborative team culture
• Free hairdressing services within the academy

FG Apprenticeships is committed to safeguarding and promoting the welfare of children and young people, and we expect all staff and volunteers to share this commitment. The successful applicant will be required to undergo an enhanced DBS (Disclosure and Barring Service) check and provide references to confirm their suitability to work with children. All applicants will be assessed in line with our commitment to safeguarding and safer recruitment practices.