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- Tasks: Lead and develop warehouse teams while managing operations and ensuring customer satisfaction.
- Company: Join a reputable family business known for its leadership in the motor factor industry.
- Benefits: Enjoy a competitive salary, staff discounts, health plans, and generous bonuses.
- Why this job: This role offers growth opportunities in a supportive environment with a focus on teamwork and customer care.
- Qualifications: Experience in leading teams, excellent communication skills, and a knack for problem-solving are essential.
- Other info: Work 45 hours a week with flexible hours and enjoy a vibrant company culture.
Location: Derby
Salary: Up to £35,000 + DOE
If you are considering sending an application, make sure to hit the apply button below after reading through the entire description.
Francesca's Recruitment Ltd client is urgently hiring! Are you an experienced and eager Branch Operations Manager ready for an exciting new role? Our client is looking for a motivated individual to support their Branch Manager in the Operations Departments of their Derby branch. Join a reputable and growing family business known in the region as a leading motor factor company. This is a fantastic opportunity for someone with a knack for people management, multi-tasking, and a passion for leadership and organization. You will be accountable for the driving and warehouse teams, analyzing performance and driving growth while ensuring all company values and policies are adhered to.
Key Responsibilities:
- Lead, coach, and develop the Warehouse Operatives, Drivers, Logistic Supports, and Logistic Co-ordinators.
- Manage resource requirements for the branch.
- Oversee all warehouse operations using the warehouse management system, ensuring that received stock is put away and efficiently stored to meet customer needs.
- Ensure the delivery of customer orders, evaluating adherence to SLAs.
- Problem-solve operational issues to mitigate risk to service disruption.
- Process returns and warranties in accordance with company procedures.
- Undertake warehouse operations or logistics tasks if required.
- Perform daily checks of delivery vehicles and preventative maintenance.
- Monitor and replenish fuel levels for the branch.
- Conduct employee performance reviews, check-ins, and handle grievance proceedings.
Additional Responsibilities:
- Act as the operations representative for the branch.
- Escalate issues to the Branch Manager or other stakeholders.
- Support the Branch Manager in implementing best practices to achieve branch KPIs and company growth.
- Adhere to company health, safety, environmental, and quality standards, maintaining procedures in accordance with the company’s management system and other regulatory standards.
- Promote company values and a culture of continuous improvement.
- Perform ad hoc duties as required.
Working Hours:
45 hours per week, Monday to Friday (8.5-hour days), with alternate Saturdays. Hours between 7:30 AM and 6:00 PM, including a 30-minute meal break.
Requirements:
- Proven experience of leading, developing, and coaching operational teams in a fast-paced environment.
- Ability to analyze data and implement appropriate solutions to satisfy business needs.
- Experience working in a customer service-focused environment.
- Experience representing the company and team on behalf of internal and external customers.
- Outstanding communication and interpersonal abilities with the ability to build rapport.
- Excellent organizational skills, including the ability to prioritize.
- Ability to work under pressure and adapt to changing environments while maintaining a calm manner.
- Excellent attention to detail.
- Results-driven and a true problem solver.
- Competent with Microsoft Office 365 or similar.
Desirable:
- Leadership and management qualification (CMI/ILM or similar).
- Level 3 in Warehousing Management.
- Working knowledge of Warehouse Stock Management systems and processes.
Benefits:
- Competitive salary of up to £35,000 DOE.
- Pension scheme with 3% contributions after 3 months.
- Staff discount in shops.
- Access to a Health Cash Plan after a successful probation period.
- Discounts from major retailers, restaurants, local attractions, cinema tickets, holiday discounts, and more.
- Discounted gym memberships.
- Death in service scheme.
- 24-hour Employee Advice and Info Line.
- Access to a 24/7 phone line for doctors’ advice, and an expert second opinion service.
- Generous bonus schemes.
- Long service holiday rewards.
- Company-branded uniform.
Join Francesca's Recruitment Ltd client and become part of a flourishing family business that values personal and professional growth, built on trust, pride, reliability, respect, passion, and always putting customers first. Don't miss this amazing opportunity! Apply Now and advance your career in Derby while earning up to £35,000+ and bonus.
Warehouse Manager / Branch Operations Manager employer: Francesca's Recruitment Ltd
Contact Detail:
Francesca's Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Warehouse Manager / Branch Operations Manager
✨Tip Number 1
Familiarise yourself with the specific warehouse management systems mentioned in the job description. Understanding how these systems work will not only help you during the interview but also demonstrate your proactive approach and readiness to hit the ground running.
✨Tip Number 2
Highlight your experience in leading and developing teams in a fast-paced environment. Prepare examples of how you've successfully managed operational challenges and improved team performance, as this is a key aspect of the role.
✨Tip Number 3
Research the company’s values and culture. Be ready to discuss how your personal values align with theirs, especially regarding customer service and continuous improvement, as this will show that you're a good fit for their team.
✨Tip Number 4
Prepare to discuss your problem-solving skills in detail. Think of specific instances where you've successfully navigated operational issues, as this will be crucial in demonstrating your capability to mitigate risks and ensure smooth operations.
We think you need these skills to ace Warehouse Manager / Branch Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in warehouse management and operations. Emphasise your leadership skills, ability to analyse data, and any experience with warehouse management systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific examples of how you've successfully led teams and improved operations in previous positions.
Highlight Key Skills: In your application, focus on key skills mentioned in the job description, such as problem-solving, communication, and organisational abilities. Use concrete examples to demonstrate these skills.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Francesca's Recruitment Ltd
✨Showcase Your Leadership Skills
As a Warehouse Manager, you'll be leading teams. Be prepared to discuss your previous experiences in managing and developing staff. Share specific examples of how you've motivated your team and improved performance.
✨Demonstrate Problem-Solving Abilities
The role requires quick thinking and effective problem-solving. Prepare to discuss past operational challenges you've faced and the solutions you implemented. Highlight your analytical skills and how they contributed to successful outcomes.
✨Familiarise Yourself with Warehouse Management Systems
Understanding warehouse management systems is crucial for this position. Brush up on your knowledge of these systems and be ready to explain how you've used them in previous roles to enhance efficiency and meet customer needs.
✨Emphasise Customer Service Experience
Since the role involves ensuring customer satisfaction, be ready to talk about your experience in customer service-focused environments. Share examples of how you've handled customer issues and maintained high service standards.
