At a Glance
- Tasks: Be the friendly face for customers, guiding them with product advice and processing orders.
- Company: Join a well-established business in Staveley, Chesterfield with a supportive team.
- Benefits: Enjoy a competitive salary, paid overtime, free parking, and full training.
- Other info: Perfect for those passionate about campervans or motorhomes, with great career growth potential.
- Why this job: Make a real difference in customer experiences while developing your sales skills.
- Qualifications: Previous customer service experience and strong communication skills are essential.
Location: Staveley, Chesterfield
Salary: £26,000 – £30,000 per annum, dependent on experience
Contract Type: Full-time, Permanent
Working Hours: Monday to Friday, 8:30am to 5:00pm. One to two Saturdays per month, 8:30am to 2:00pm (paid at time and a half)
This is a customer-facing role requiring a professional, well-presented individual with strong communication and sales skills. The successful candidate will be confident engaging with both trade and public customers, providing product advice, processing orders, and contributing to a positive in-store experience.
Key Responsibilities:- Serve as the first point of contact for walk-in customers, providing product guidance and support
- Process orders and payments accurately using the till system
- Handle telephone and email enquiries in a professional manner
- Recommend additional products to increase sales where appropriate
- Liaise with suppliers to obtain product details, pricing, and availability
- Maintain relationships with key account customers
- Assist with stock management, documentation, and occasional trade events
- Previous experience in customer service and sales
- Excellent communication and interpersonal skills
- Professional appearance and confident manner
- Ability to work independently and as part of a team
- Interest in campervans or motorhomes is advantageous but not essential
- Strong organisational skills and attention to detail
This role would particularly suit candidates from customer-facing retail environments, the motor trade, caravan and leisure industries, or similar sectors where product knowledge and customer interaction are key.
Benefits:- Competitive salary based on experience
- Paid overtime for Saturdays and additional events
- Free onsite parking
- Supportive working environment with full training provided
Customer Service Advisor in Staveley employer: Francesca's Recruitment Ltd
Join a well-established business in Staveley, Chesterfield, where you will thrive in a supportive and dynamic work environment. As a Customer Service Advisor, you will benefit from competitive pay, paid overtime for Saturdays, and comprehensive training to enhance your skills. With a focus on employee growth and a culture that values strong communication and teamwork, this role offers a meaningful opportunity to engage with customers and contribute to a positive in-store experience.
Contact Detail:
Francesca's Recruitment Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Staveley
✨Tip Number 1
Get to know the company before your interview! Research their values, products, and customer service approach. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about engaging with customers, try role-playing common customer scenarios with a friend. This will boost your confidence and help you articulate your thoughts clearly during the interview.
✨Tip Number 3
Dress to impress! First impressions matter, especially in a customer-facing role. Make sure you present yourself professionally to reflect the company's image and values.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the position and keeps you fresh in their minds.
We think you need these skills to ace Customer Service Advisor in Staveley
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and sales skills. We want to see how you've engaged with customers in the past, so don’t be shy about showcasing your achievements!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer Service Advisor role. Mention your passion for helping customers and any relevant experience you have.
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, make sure your written application reflects your strong communication skills. Keep it clear, concise, and professional – we love a well-presented application!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Francesca's Recruitment Ltd
✨Know Your Stuff
Make sure you brush up on the products and services offered by the company. Being able to discuss campervans or motorhomes, even if you're not an expert, will show your enthusiasm and willingness to learn.
✨Practice Makes Perfect
Rehearse common customer service scenarios and how you would handle them. Think about times you've gone above and beyond for a customer and be ready to share those stories during the interview.
✨Dress to Impress
Since this role requires a professional appearance, make sure you dress smartly for the interview. A polished look can help convey your seriousness about the position and your understanding of the company's standards.
✨Engage with Confidence
During the interview, practice good eye contact and active listening. Show that you’re confident in your communication skills, as this role involves engaging with customers face-to-face and over the phone.
