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- Tasks: Process orders and provide top-notch customer service in the food industry.
- Company: Join a growing food sales business with a supportive team.
- Benefits: Part-time hours, competitive pay, annual bonus, and a friendly work environment.
- Other info: Great opportunity for career growth in food sales and customer service.
- Why this job: Transition from hospitality to a professional office role while staying connected to food.
- Qualifications: Experience in catering or hospitality, excellent communication skills, and social media savvy.
The predicted salary is between 25000 - 30000 £ per year.
Location: Staveley
Hours: 3 days per week 8:30am to 5:00pm and 8:30am to 1:00pm
Salary: GBP12.71 per hour plus annual bonus
Francesca's Recruitment Ltd is recruiting for an Order Processor / Customer Service professional to join a growing food sales business supplying catering and hospitality clients across pubs, cafés, restaurants, hotels, and other hospitality venues.
This is an excellent opportunity for candidates with experience in catering, hospitality, food service, or food sales who are looking to move into a customer service and sales-based office role while remaining connected to the food industry.
The successful candidate will join a friendly and supportive team in a varied role combining customer service, order processing, telesales, and client relationship management.
Key Responsibilities- Handling inbound and outbound customer calls professionally and efficiently
- Processing customer orders accurately and within required timescales
- Building and maintaining strong relationships with catering and hospitality clients
- Contacting new, existing, and lapsed customers to promote food products and services
- Providing a high level of customer service and account support
- Creating engaging content and short promotional videos for WhatsApp and app-based customer communications
- Supporting social media activity to increase customer engagement and brand visibility
- Working closely with the wider sales team to support business growth
- Previous experience within catering, hospitality, food service, or food sales
- Excellent communication and customer service skills
- Confident and professional telephone manner
- Comfortable making outbound sales calls and developing client relationships
- Good attention to detail and organisational skills
- Basic social media knowledge and confidence creating simple video content
- Positive attitude with the ability to work within a fast-paced environment
- Part-time daytime hours offering improved work-life balance
- Competitive hourly rate plus annual bonus
- Supportive and friendly working environment
- Opportunity to develop a long-term career within food sales and customer service
This role would suit candidates from hospitality or catering backgrounds looking to move away from shift work and into a professional office-based role within the food industry.
To apply, please contact Francesca's Recruitment Ltd.
Order Processor / Customer Service employer: Francesca's Recruitment Ltd
Contact Detail:
Francesca's Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Order Processor / Customer Service
✨Tip Number 1
Get to know the company! Research Francesca's Recruitment Ltd and the food sales industry. Understanding their values and what they do will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of customer calls, get comfortable with making outbound calls. Role-play with a friend or family member to build your confidence and refine your communication style.
✨Tip Number 3
Show off your creativity! If you have experience creating content for social media or videos, prepare a few examples to share during your interview. This will demonstrate your ability to engage customers and promote products effectively.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and makes it easier for us to connect with you about this exciting opportunity in the food sales sector.
We think you need these skills to ace Order Processor / Customer Service
Some tips for your application 🫡
Show Your Passion for Food: When writing your application, let us know why you're excited about working in the food industry. Share any relevant experience you have in catering or hospitality to show that you understand the business and are genuinely interested in the role.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for this specific role. Highlight your customer service skills and any experience with order processing or sales. We want to see how your background fits perfectly with what we're looking for!
Be Professional but Friendly: Since this role involves a lot of communication with clients, it's important to strike the right tone in your application. Use a friendly yet professional voice to reflect the supportive team environment we have at StudySmarter.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team. Plus, it shows you're tech-savvy!
How to prepare for a job interview at Francesca's Recruitment Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of the food industry, especially catering and hospitality. Familiarise yourself with common food products and services that the company offers, as this will show your genuine interest and help you answer questions confidently.
✨Practice Your Communication Skills
Since this role involves a lot of customer interaction, practice your telephone manner and how you present yourself. You could even role-play with a friend to simulate customer calls. This will help you feel more at ease during the actual interview.
✨Showcase Your Customer Service Experience
Prepare specific examples from your past roles in catering or hospitality where you provided excellent customer service. Highlight situations where you resolved issues or built strong relationships with clients, as this will demonstrate your suitability for the role.
✨Get Creative with Content
Since the job involves creating engaging content, think about some ideas you could bring to the table. Whether it’s a fun promotional video concept or social media post, showing your creativity can set you apart and align with the company's goals.