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- Tasks: Engage with clients through calls, process orders, and create fun content.
- Company: Francesca’s Recruitment Ltd connects passionate individuals with a growing food sales team.
- Benefits: Enjoy flexible hours, competitive salary, and a supportive work environment.
- Other info: This role offers a chance to grow within a thriving business.
- Why this job: Perfect for food lovers wanting to blend creativity with customer service in a vibrant team.
- Qualifications: Experience in catering or hospitality, strong communication skills, and social media savvy required.
Order Processor / Customer Service – Food Sales into Catering Location: Staveley Hours: 3 days per week 8:30am to 5:00pm and 8:30am to 1:00pm Salary: £12.71 per hour plus annual bonus Francesca’s Recruitment Ltd is recruiting for an Order Processor / Customer Service professional to join a growing food sales business supplying catering and hospitality clients across pubs, cafés, restaurants, hotels, and other hospitality venues. This is an excellent opportunity for candidates with experience in catering, hospitality, food service, or food sales who are looking to move into a customer service and sales-based office role while remaining connected to the food industry. The successful candidate will join a friendly and supportive team in a varied role combining customer service, order processing, telesales, and client relationship management. Key Responsibilities Handling inbound and outbound customer calls professionally and efficiently Processing customer orders accurately and within required timescales Building and maintaining strong relationships with catering and hospitality clients Contacting new, existing, and lapsed customers to promote food products and services Providing a high level of customer service and account support Creating engaging content and short promotional videos for WhatsApp and app-based customer communications Supporting social media activity to increase customer engagement and brand visibility Working closely with the wider sales team to support business growth Candidate Requirements Previous experience within catering, hospitality, food service, or food sales Excellent communication and customer service skills Confident and professional telephone manner Comfortable making outbound sales calls and developing client relationships Good attention to detail and organisational skills Basic social media knowledge and confidence creating simple video content Positive attitude with the ability to work within a fast-paced environment What’s on Offer Part-time daytime hours offering improved work-life balance Competitive hourly rate plus annual bonus Supportive and friendly working environment Opportunity to develop a long-term career within food sales and customer service This role would suit candidates from hospitality or catering backgrounds looking to move away from shift work and into a professional office-based role within the food industry. To apply, please contact Francesca’s Recruitment Ltd
Order Processor / Customer Service employer: Francesca's Recruitment Ltd
Contact Detail:
Francesca's Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Order Processor / Customer Service
✨Tip Number 1
Familiarise yourself with the food sales industry, especially catering. Research current trends and popular products to discuss during your interview, showing your passion and knowledge about the field.
✨Tip Number 2
Practice your cold calling skills! Role-play with a friend or family member to build confidence in handling objections and promoting products effectively, as this is a key part of the role.
✨Tip Number 3
Get comfortable with social media platforms and video creation tools. Consider creating a short video showcasing your personality and enthusiasm for food sales, which could set you apart from other candidates.
✨Tip Number 4
Network within the catering and hospitality community. Attend local events or join online groups to connect with professionals in the industry, which could lead to valuable insights and potential referrals.
We think you need these skills to ace Order Processor / Customer Service
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in catering, hospitality, or food sales. Emphasise any customer service roles and your ability to handle calls professionally.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for food and your proactive approach to sales. Mention specific examples of how you've successfully engaged with clients in the past.
Showcase Your Creativity: Since the role involves creating engaging content, consider including links to any relevant social media profiles or videos you've created. This will demonstrate your creativity and comfort with digital communication.
Highlight Your Communication Skills: In your application, stress your confident communication style and your experience with cold calling. Provide examples of how you've built relationships with clients in previous roles.
How to prepare for a job interview at Francesca's Recruitment Ltd
✨Show Your Passion for Food
Make sure to express your enthusiasm for food and the catering industry during the interview. Share any relevant experiences or stories that highlight your love for food, as this role is all about connecting with clients over their culinary needs.
✨Demonstrate Your Communication Skills
Since the job involves a lot of customer interaction, be prepared to showcase your communication skills. Practice answering questions clearly and confidently, and consider role-playing cold calling scenarios to demonstrate your proactive approach.
✨Highlight Your Organisational Skills
The role requires strong attention to detail and organisation. Be ready to discuss how you manage your time and tasks effectively, especially when processing orders and handling multiple client interactions simultaneously.
✨Prepare for Social Media Engagement
As the position involves creating content for social media, think about examples of how you've used social media in previous roles. Be ready to discuss your ideas for engaging clients through platforms like WhatsApp and how you can contribute to boosting brand visibility.