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- Tasks: Be the friendly first point of contact for patients and support their healthcare journey.
- Company: Join a caring team at Framlingham Medical Practice in beautiful Suffolk.
- Benefits: Enjoy a supportive work environment with opportunities for personal growth.
- Why this job: Make a real difference in patient care while enjoying a great work-life balance.
- Qualifications: GCSE Maths & English, plus experience in healthcare or public service.
- Other info: Work in a vibrant community with a focus on improving health and wellbeing.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a Care Navigator to join our dedicated team in Framlingham. Nestled in the picturesque Suffolk countryside, Framlingham is a charming market town known for its historic castle, vibrant community, and excellent local amenities. With its rich history, Framlingham offers an ideal location for those seeking a great work-life balance. This role is key in supporting our clinical team and ensuring patients are signposted to the appropriate healthcare professional or service.
Main duties of the job:
- Be the first point of contact for patients, providing a friendly and professional service.
- Signpost patients to the appropriate healthcare professional based on their needs.
- Support administrative duties, including appointment scheduling, handling queries, and processing prescriptions.
- Work collaboratively within a multidisciplinary team to ensure efficient patient care.
- Maintain confidentiality and adhere to data protection policies.
- Contribute to improving patient care and practice operations.
About us:
Framlingham Medical Practice is a friendly rural practice based in the picturesque Suffolk countryside looking after 9,500 patients. Our mission is to improve the health and wellbeing of all our patients in Framlingham and the surrounding villages, through the provision of high quality, easily accessible health care. Our practice team consists of 3 GP Partners, 3 Salaried GPs, 1 Advanced Nurse Practitioner, 1 Paediatric Advanced Nurse Practitioner, 2 Paramedics, 1 Clinical Pharmacist, 3 Practice Nurses, 2 Health Care Assistants, a large dispensary team, all supported by highly experienced Administrators and Care Navigators.
Job responsibilities:
- Be the first point of contact for patients, providing a friendly and professional service.
- Signpost patients to the appropriate healthcare professional based on their needs.
- Support administrative duties, including appointment scheduling, handling queries, and processing prescriptions.
- Work collaboratively within a multidisciplinary team to ensure efficient patient care.
- Maintain confidentiality and adhere to data protection policies.
- Contribute to improving patient care and practice operations.
Person Specification:
Qualifications:
- Educated to GCSE Mathematics & English (C/level 4 or above).
- Active signposting or Care Navigator training qualification.
- Healthcare qualification (level 2) or working towards gaining equivalent level.
Experience:
- Experience of working in a primary care environment.
- Experience of working with the public.
- Experience of working in a healthcare setting.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Care Navigator in Woodbridge employer: Framlingham Surgery
Contact Detail:
Framlingham Surgery Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Care Navigator in Woodbridge
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare field, especially those who might know about openings for Care Navigators. A friendly chat can lead to insider info that you won’t find on job boards.
✨Tip Number 2
Prepare for interviews by practising common questions related to patient care and teamwork. We recommend role-playing with a friend or family member to boost your confidence and refine your responses.
✨Tip Number 3
Showcase your passion for patient care during interviews. Share specific examples of how you've helped patients in the past or improved processes in your previous roles. This will help you stand out as a candidate who truly cares.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Framlingham Medical Practice.
We think you need these skills to ace Care Navigator in Woodbridge
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can really help us get a sense of how you'd fit into our team.
Tailor Your Application: Make sure to tailor your application to the Care Navigator role. Highlight your relevant experience and skills that match the job description. This shows us that you've done your homework and are genuinely interested in the position.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it's super easy!
How to prepare for a job interview at Framlingham Surgery
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Care Navigator. Familiarise yourself with the key duties like signposting patients and supporting administrative tasks. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your People Skills
As the first point of contact for patients, your ability to communicate effectively is crucial. Prepare examples from your past experiences where you've successfully interacted with the public or resolved queries. This will demonstrate your friendly and professional service approach.
✨Highlight Teamwork Experience
Collaboration is key in this role, so be ready to discuss your experience working within a multidisciplinary team. Think of specific instances where you contributed to improving patient care or practice operations, as this will illustrate your ability to work well with others.
✨Understand Data Protection Policies
Since maintaining confidentiality is vital, brush up on data protection policies relevant to healthcare. Be prepared to discuss how you would handle sensitive information and ensure compliance, showing that you take patient privacy seriously.
