Responsibilities
Provide operational support for banking transactions, including both regular and unscheduled withdrawals upon client request. Support the withdrawal verification process, vault operations, and post‑transaction monitoring under supervision until on‑chain settlement is confirmed. Oversee physical vault operations for daily business activities, ensuring secure handling of transactions. Support client onboarding by assisting with KYC onboarding and helping to input data into the accounting system. Open, close, and maintain accounts, ensuring tasks are completed accurately and on time. Contribute to data management by assisting with reconciliations and reports, including daily, monthly, and quarterly AuC (Assets under Custody) reports for internal and external audits. Collaborate with the finance department to support invoice reconciliation efforts and assist in transaction and wallet reconciliations by identifying discrepancies with supervision. Troubleshoot account issues in collaboration with the Operations team, providing timely responses to inquiries and working with other departments such as Sales, KYC/AML, IT Security, and Customer Success to resolve problems. Support updating internal policies and help maintain written work instructions in coordination. Support New Product Processes (NPPs) by gathering relevant information and coordinating with different departments. Maintain hardware and software required for daily operations, ensuring that backup systems are in place and assisting with updates for token support and other functionalities. Take on additional tasks as required by the Management Team, with a focus on learning and gaining experience in operational functions.
Requirements
1-2 years of operations experience preferred or a Bachelor's Degree/Advanced Degree with an interest in working within financial services or cryptocurrency. Highly effective verbal and written communication skills, with the ability to communicate clearly with internal and external stakeholders. Accuracy and attention to detail in performing daily tasks. Highly organized, comfortable using work tools like email, spreadsheets, and databases to manage and track tasks. Extremely high sense of urgency when servicing both internal and external clients, ensuring prompt responses and support. Analytical skills with a positive attitude, along with active listening and problem‑solving abilities to assist in issue resolution. Strong attention to detail and a commitment to constant improvement in daily workflows. Ability to prioritize tasks, multi‑task, and meet deadlines in a dynamic environment. A team player with developing judgment and decision‑making skills, ready to collaborate and learn from others. A typical part‑time contract is based on a 40‑hour workweek. Flexibility to cover working hours outside of regular business hours, such as on holidays or weekends (additional compensation is provided for these shifts).
Benefits
- Competitive base salary, bonus and stock options
- Paid parental leave, paid vacation
- Free custom lunches, dinners and snacks
- Computer equipment and workplace furniture to suit your needs
- Great colleagues and inspiring environment
- Benefits may vary based on location
Operations Specialist Part time employer: Framework Ventures
At Framework Ventures, we pride ourselves on being an exceptional employer in the fast-paced world of crypto and Web3 technology. Our collaborative work culture fosters innovation and creativity, providing employees with ample opportunities for professional growth and development. Located in a vibrant startup environment, we offer competitive benefits and the chance to work on groundbreaking projects that are shaping the future of finance.
