Service Manager

Service Manager

Newcastle upon Tyne Full-Time 30700 - 35700 Β£ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead and inspire teams to support young people aged 16-25 in a dynamic environment.
  • Company: Join a growing charity dedicated to empowering young people in Derbyshire.
  • Benefits: Competitive salary, generous holiday, wellbeing support, and career development opportunities.
  • Why this job: Make a real difference in young people's lives while advancing your career.
  • Qualifications: Experience in supported accommodation and strong leadership skills required.
  • Other info: Flexible working options available; we value diversity and inclusion.

The predicted salary is between 30700 - 35700 Β£ per year.

Job Description

SERVICE MANAGER DERBYSHIRE YOUNG PEOPLES SERVICE, DERBYSHIRE COUNTY,PERMANENT, 37HRS, FRWK19, Β£37,592 – Β£41,064, FTE

We are looking for an enthusiastic Service Manager for an Ofsted registered, supported accommodation service for young people age 16-25yrs. This service works closely with DCC and our partner agency Adullam Housing Association. We have just received a new contract so are expanding from 100 to 160 approx. over the next 2yrs so you will be joining us at an exciting time of growth. Our units are a mixture of hub and dispersed accommodation in and around Derbyshire.

Your role:
As a Service Manager, you will provide visionary leadership and management, fostering a safe, supportive, and contractually compliant environment. You will inspire and lead teams, including two managers, to deliver exceptional services that meets the unique and sometimes challenging needs of our service users.

What Were Looking For:

  • A full driving license and access to a vehicle.
  • An understanding of supported accommodation
  • Experience of leading and developing a team
  • Excellent communication and interpersonal skills, enabling you to effectively manage internal and external relationships.
  • A motivation to ensure that young people are able to succeed in life.

This opportunity would suit someone who enjoys working in a busy environment, is resilient and who is rewarded by seeing young people achieve.

Why Join Us?

  • We invest in you and encourage career progression providing a full induction, e-learning and classroom training, management development pathways, fully-funded professional qualifications and more.
  • Your wellbeing is important to us. We emphasise wellbeing in all our working environments and employ a Wellbeing Practitioner to support our staff.
  • Employee assistance programme, salary sacrifice schemes.
  • Stakeholder pension, enhanced maternity and paternity leave and paid sick leave.
  • 32 days holiday including Bank Holidays increasing with service.
  • Paid DBS and Update Service.
  • Loyalty awards and non-contributory life insurance.
  • Equality and diversity is important to us: we welcome applicants from all backgrounds and cultures, and appreciate the variety of experience they provide. As one of Nottinghams few Disability Confident Leaders, we warmly encourage job applications from people with disabilities.

Framework supports all employees to achieve a better work/life balance. Should you wish us to consider flexible working or job share as part of your application please state this on your application in the supporting statement section.

98% of the workforce in a recent staff survey said they were proud to work for Framework.

Framework is an Equal Opportunities Employer. Registered charity No: 1060941.

As a Disability Confident employer, we warmly encourage job applications from people with disabilities. Framework is committed to offering opportunities to people from diverse communities. If you have specific requirements or adjustments, please let us know if there is anything we can do to support your application.

As an organisation we do not offer sponsorship for overseas candidates as our roles do not come under the Shortage Occupancy List (SOL) for the scheme. Any non-UK citizen who wishes to apply for a role within Framework would need to be able to provide valid RTW in the UK without the need for support from us.

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Service Manager employer: Framework Housing Association

Framework is an exceptional employer, dedicated to fostering a supportive and inclusive work culture that prioritises employee wellbeing and professional growth. With a commitment to career progression through comprehensive training and development opportunities, as well as generous benefits such as enhanced leave and a strong emphasis on work/life balance, Framework stands out as a rewarding place to work, especially for those passionate about making a difference in the lives of young people in Derbyshire.
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Contact Detail:

Framework Housing Association Recruiting Team

StudySmarter Expert Advice 🀫

We think this is how you could land Service Manager

✨Tip Number 1

Network like a pro! Reach out to people in the industry, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.

✨Tip Number 2

Prepare for interviews by researching the company and its values. Understand their mission and how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they’re about.

✨Tip Number 3

Practice makes perfect! Conduct mock interviews with friends or family to build your confidence. Focus on articulating your experiences and how they relate to the role of Service Manager.

✨Tip Number 4

Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love hearing from passionate candidates who want to make a difference in young people's lives.

We think you need these skills to ace Service Manager

Leadership Skills
Team Development
Communication Skills
Interpersonal Skills
Understanding of Supported Accommodation
Problem-Solving Skills
Resilience
Motivation to Support Young People
Project Management
Driving License
Relationship Management
Adaptability
Wellbeing Awareness

Some tips for your application 🫑

Show Your Passion: When writing your application, let your enthusiasm for working with young people shine through. We want to see that you’re genuinely excited about the role and how you can make a difference in their lives.

Tailor Your Experience: Make sure to highlight your relevant experience in supported accommodation and team leadership. We’re looking for specific examples that demonstrate your skills and how they align with what we do at Framework.

Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the Service Manager role.

Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it helps us keep everything organised!

How to prepare for a job interview at Framework Housing Association

✨Know the Service Inside Out

Before your interview, make sure you thoroughly understand the service's mission and values. Familiarise yourself with the specific needs of young people aged 16-25 and how the service supports them. This will show your genuine interest and help you articulate how your experience aligns with their goals.

✨Showcase Your Leadership Skills

As a Service Manager, you'll need to inspire and lead teams. Prepare examples from your past experiences where you've successfully managed a team or led a project. Highlight your communication skills and how you've built relationships with both internal and external stakeholders.

✨Demonstrate Your Resilience

Working in a busy environment can be challenging, so be ready to discuss how you've handled difficult situations in the past. Share stories that illustrate your resilience and ability to adapt, especially when working with young people facing unique challenges.

✨Ask Thoughtful Questions

At the end of the interview, have a few insightful questions prepared. Inquire about the future direction of the service, the support available for staff, or how they measure success in helping young people. This shows your enthusiasm and commitment to contributing positively to the organisation.

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