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- Tasks: Support residents by ensuring properties are safe and well-maintained.
- Company: Join a caring charity focused on improving lives in Nottingham.
- Benefits: Competitive salary, 32 days holiday, wellbeing support, and career progression.
- Why this job: Make a real difference in your community while developing your skills.
- Qualifications: Good communication skills and a customer-focused approach required.
- Other info: Flexible working options available; we value diversity and inclusion.
The predicted salary is between 19400 - 20400 £ per year.
Would you like to be part of an exciting journey with our residents? Do you have the passion and drive to want to achieve the best for those who are most in need? This is an exciting opportunity for the right person to improve the quality of our residents' lives, by supporting our contractors and staff in ensuring our properties are safe and well-maintained.
Frameworks Property Services are looking for a Property Services Officer to join their team. We are looking for a friendly and people-focused person with the knowledge and ability to prioritise the administration of a wide range of maintenance requisitions. You do not need to be technically qualified or be able to wield a screwdriver! However, a knowledge of the types of repairs which might be required in a property is necessary. You will have good communication and computer skills, attention to detail and have a customer-focused approach.
Duties & Responsibilities
- Support the Property Services Team Leader in delivering a quality service.
- Raising and reporting requisitions with a good understanding of repair terminology.
- Establish and maintain good working relationships and communication with the Framework services teams both on site and off site and deliver great customer service.
- Maintain and work to our policies and procedures for correct and safe delivery of works, including but not limited to: contractor management, communication to support teams and tenants.
- Complete all relevant records in line with the business (job completions, invoicing, etc.).
Why Join Us?
- We invest in you and encourage career progression providing a full induction, e-learning and classroom training, management development pathways, fully-funded professional qualifications and more.
- Your wellbeing is important to us. We emphasise wellbeing in all our working environments and employ a Wellbeing Practitioner to support our staff.
- Employee assistance programme, salary sacrifice schemes.
- Stakeholder pension, enhanced maternity and paternity leave and paid sick leave.
- 32 days holiday including Bank Holidays increasing with service.
- Paid DBS and Update Service.
- Loyalty awards and non-contributory life insurance.
Equality and diversity is important to us: we welcome applicants from all backgrounds and cultures, and appreciate the variety of experience they provide. As one of Nottingham's few Disability Confident Leaders, we warmly encourage job applications from people with disabilities. Framework supports all employees to achieve a better work/life balance. Should you wish us to consider flexible working or job share as part of your application please state this on your application in the supporting statement section. 98% of the workforce in a recent staff survey said they were proud to work for Framework. Framework is an Equal Opportunities Employer.
As a Disability Confident employer, we warmly encourage job applications from people with disabilities. Framework is committed to offering opportunities to people from diverse communities. If you have specific requirements or adjustments, please let us know if there is anything we can do to support your application.
As an organisation we do not offer sponsorship for overseas candidates as our roles do not come under the Shortage Occupancy List (SOL) for the scheme. Any non-UK citizen who wishes to apply for a role within Framework would need to be able to provide valid RTW in the UK without the need for support from us.
Property Services Officer in Nottingham employer: Framework Housing Association
Contact Detail:
Framework Housing Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Services Officer in Nottingham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Framework and their values. This will help you connect your passion for improving residents' lives with their mission, making you stand out as a candidate.
✨Tip Number 2
Practice your communication skills! Since the role requires good communication, try role-playing common interview questions with a friend. This will help you articulate your thoughts clearly and show off your customer-focused approach.
✨Tip Number 3
Show your attention to detail! Bring examples of how you've successfully managed tasks or projects in the past. This could be anything from keeping records to managing requisitions – it’ll demonstrate your ability to handle the responsibilities of the Property Services Officer.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It’s the best way to ensure your application gets the attention it deserves, and you can easily highlight your relevant experience and skills.
We think you need these skills to ace Property Services Officer in Nottingham
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for improving residents' lives! In your application, share why you’re excited about the role and how your values align with ours. A genuine passion can really make you stand out.
Be Clear and Concise: When filling out your application, keep it straightforward. Use clear language and avoid jargon. We want to understand your experience and skills without having to decipher complex sentences!
Highlight Relevant Experience: Even if you’re not a technical whiz, mention any experience you have with property maintenance or customer service. Relate your past roles to the responsibilities of the Property Services Officer to show us you’re a great fit.
Apply Through Our Website: Make sure to submit your application through our website. It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, it helps us keep everything organised!
How to prepare for a job interview at Framework Housing Association
✨Know Your Stuff
Familiarise yourself with common property maintenance terminology and the types of repairs that might be needed. This will help you communicate effectively during the interview and show that you understand the role's requirements.
✨Show Your People Skills
Since this role is all about building relationships, think of examples from your past experiences where you've successfully communicated or collaborated with others. Be ready to share how you can maintain good working relationships with both contractors and residents.
✨Demonstrate Attention to Detail
Prepare to discuss how you manage tasks and ensure accuracy in your work. You might want to mention any systems or methods you use to keep track of requisitions and records, as this will highlight your organisational skills.
✨Emphasise Your Customer Focus
Be prepared to talk about your approach to customer service. Think of specific instances where you've gone above and beyond to help someone, as this will resonate well with the values of the organisation and their commitment to improving residents' lives.
