Housing Officer in Nottingham

HOUSING OFFICER, NOTTINGHAM, PERMANENT, 37HRS, FRWK12, £28,731 – £31,545, FTE

• Are you an experienced housing professional or do you have the right transferable skills?
• Do you have a passion and drive for excellence and teamwork?
• Would you love to work for a landlord who puts residents and the local community at the heart of what they do?

If so, Framework has an exciting opportunity for you to join our Housing Management Service. We are currently looking to employ a full time Housing Officer based in our Nottingham office.
Were looking for somebody to provide day to day support and specialist guidance to our residents, neighbours, and local community. With support from your Senior Housing Officer, you will play a vital role in tackling rent arrears and anti-social behaviour. You will be responsible for carrying out regular property inspections. Youll be driven and want to ensure that as part of the team we meet our objectives around delivering good customer service, low voids, high rent collection rates and meeting our Service Level Agreement.

You will be expected to be based in the office for most of the time when not on visits, with some flexibility for home working. You must hold a current full driving license and have access to a vehicle.

Duties and skills will include:

• An ability to plan and organise your own workload
• Developing links and partnerships with support services, community protection services and other stakeholders
• Ensuring incidents of neighbour nuisance, anti-social behaviour and harassment are
• investigated, and appropriate action taken in liaison with other agencies
• Have an understanding of tools available to landlords and partners in relation to dealing with anti-social behaviour
• Maximising income through effective rent account monitoring
• Dealing with enforcement of tenancy conditions and representation in court
• Working closely with support services to prevent eviction and manage challenging behaviours
• Knowledge and understanding of the requirements of a landlord in relation to property compliance

What we need from you:

• You should have relevant knowledge about tenancy agreements.
• Experience with dealing with tenancy and neighbourhood issues would be an advantage but above all, youll be someone who enjoys working with a good level of autonomy
• An ability to work to the CIH professional standards
• An understanding of the issues faced by vulnerable people
• The ideal candidate will have a minimum of a level 4 qualification in Housing Management or similar (or a willingness to obtain a minimum level 4 with Frameworks support)

In return well give you space and the encouragement to develop, both personally and professionally, within an organisation that is continually evolving to meet the needs of a complex and changing social landscape.

Working for Framework you will experience a variety of benefits including pension scheme, free eye tests, access to the Employee assistance programme, but most importantly you will work for a company that invests in its employees and promotes a healthy attitude to personal development and work life balance.

Why Join Us?

• Working for Framework you will see that we invest in you and encourage career progression providing a full induction, e-learning and classroom training, management development pathways, fully-funded professional qualifications and more.
• Your wellbeing is important to us. We emphasise wellbeing in all our working environments and employ a Wellbeing Practitioner to support our staff.
• Employee assistance programme, salary sacrifice schemes.
• Stakeholder pension, enhanced maternity and paternity leave and paid sick leave.
• 32 days holiday including Bank Holidays increasing with service.
• Paid DB.
• Loyalty awards and non-contributory life insurance.
• Equality and diversity is important to us: we welcome applicants from all backgrounds and cultures, and appreciate the variety of experience they provide. As one of Nottinghams few Disability Confident Leaders, we warmly encourage job applications from people with disabilities.