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- Tasks: Join our Systems Support Team as a Junior IT Assistant, handling tech queries and support.
- Company: Framestore, an Oscar-winning tech company known for innovation and creativity.
- Benefits: Dynamic work environment, hands-on experience, and opportunities for career growth.
- Why this job: Kickstart your tech career in a vibrant, creative atmosphere with cutting-edge technology.
- Qualifications: Passion for tech, hands-on hardware experience, and basic scripting knowledge.
- Other info: Inclusive workplace committed to supporting diverse talent and accessibility.
The predicted salary is between 30000 - 42000 £ per year.
Please note we are unable to provide international VISAs or relocation for this role. It is also a 5-day-a-week in-office position, with some evening and weekend work on a rota, so the successful UK-based candidate must be able to comfortably commute to our Chancery Lane office in Central London.
At Framestore’s Oscar-winning Technology team, innovation is at the heart of what we do, whether this be developing new techniques, new ideas or creative new ways to tell our clients’ stories. Underpinning all of this is a long tradition of research, technology and development – from engineering our bespoke software solutions to gaining early access to bleeding-edge technology and forging vibrant partnerships with leading academic and scientific institutions.
Framestore combines talent and technology to bring life to everything we create. Driven by creativity and inspired by the future, we set out every day to reframe the possible.
The Role
Framestore’s Systems Support Team is growing and we are looking for a Junior IT Assistant! This is an entry-level position to join our 1st line support team, dealing with all IT systems-related queries and issues. This role is perfect for someone who has recently graduated from college/university or is in the early stages of their career.
Based in our London office, this hands-on role is your chance to jumpstart your career in a dynamic, tech-driven environment.
As a Junior IT Assistant, you’ll handle a variety of responsibilities that keep our technology running smoothly.
You’ll also:
- Be the first point of contact for all tech incidents and requests, managing them through our JIRA service desk
- Configure workstations (both hardware and software) – diagnosing and replacing hardware components
- Monitor our systems, manage assets and loan equipment, and provide on-site AV support for meetings and events
Core Experience
- Genuine passion and interest in working with tech
- Hands-on hardware experience – PC Mods, builds, upgrades, repairs
- OS Experience with Mac, Linux or Windows
- Basic scripting language (PowerShell, bash or Python)
- Eagerness to learn
- Good problem-solving ability
- Keen to work as part of a team
- Strong communication and interpersonal skills
Nice to Have Experience
- Application support and deployment
- Active Directory management
- Configuration Management (Puppet, Ansible)
- Windows Systems administration and deployment (WDS, SCCM/MDT, WSUS)
- Networking (Layer1, Layer2)
- VOIP Knowledge (PBX, SIP)
Our Commitment
Framestore is proud to employ extraordinary talent across all genders, races, nationalities, religions, ages, abilities, and sexual preferences. We aim to encourage and support all of our current and future employees to achieve their potential. No job applicant will receive less favourable treatment on any basis when applying for a career with us.
Accessibility Statement
Our London studio is fully accessible, with step-free entry, accessible toilets on all floors, and quiet spaces available. We are committed to supporting disabled colleagues and providing an inclusive workplace for everyone.
Application Process
To apply, please click the ‘Apply’ button to complete the linked application form or if you are unable to do so you can submit your resume and portfolio to recruiters@framestore.com with the subject line: Junior IT Assistant – London
We review all applications manually and do not use artificial intelligence to screen candidates. If you require any adjustments or support during the application process, please let us know—we are happy to accommodate your needs.
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Junior IT Assistant employer: Framestore Limited
Contact Detail:
Framestore Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior IT Assistant
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances in the tech industry. You never know who might have a lead on a Junior IT Assistant role or can put in a good word for you.
✨Tip Number 2
Get your hands dirty with some practical experience. Whether it's building your own PC or volunteering for tech support at local events, showing off your skills can really make you stand out when applying for that entry-level position.
✨Tip Number 3
Don’t just apply anywhere—focus on companies that excite you, like Framestore! Tailor your applications to highlight how your passion for tech aligns with their innovative culture. And remember, we love seeing applications through our website!
✨Tip Number 4
Prepare for interviews by brushing up on common tech questions and scenarios. Practice explaining your problem-solving process clearly and confidently. This will show you're ready to tackle any tech incident that comes your way!
We think you need these skills to ace Junior IT Assistant
Some tips for your application 🫡
Show Your Passion for Tech: Let us see your genuine interest in technology! Whether it's a personal project or a class assignment, share your experiences that highlight your enthusiasm for IT. This will help us understand why you're excited about the Junior IT Assistant role.
Tailor Your Application: Make sure to customise your CV and cover letter to match the job description. Highlight relevant skills like hardware experience and problem-solving abilities. We want to see how you fit into our tech-driven environment!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon unless necessary. We appreciate a well-structured application that gets straight to the point—this shows us you can communicate effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re following the correct process. Plus, it shows us you’re keen on joining our team at Framestore!
How to prepare for a job interview at Framestore Limited
✨Know Your Tech Basics
Make sure you brush up on your knowledge of operating systems like Mac, Linux, and Windows. Be ready to discuss any hands-on experience you've had with hardware, such as building or upgrading PCs, as this will show your genuine passion for tech.
✨Familiarise Yourself with JIRA
Since you'll be managing tech incidents through JIRA, it’s a good idea to get familiar with how it works. If you can, try to find some tutorials online or even create a mock project to demonstrate your understanding during the interview.
✨Show Off Your Problem-Solving Skills
Prepare to share examples of how you've tackled tech-related issues in the past. Whether it's a simple fix or a more complex problem, demonstrating your problem-solving ability will impress the interviewers.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of projects you might work on, or how they support ongoing learning. This shows your eagerness to be part of their innovative environment.
