At a Glance
- Tasks: Deliver exceptional customer service and achieve sales goals in a stylish environment.
- Company: FRAME, a modern fashion brand blending California ease with Parisian sophistication.
- Benefits: Commissions on sales, employee discounts, and a dynamic team atmosphere.
- Other info: Flexible shifts and opportunities for growth in a vibrant team.
- Why this job: Join a fast-growing fashion house and make an impact on customer experiences.
- Qualifications: Retail experience, passion for fashion, and strong communication skills required.
The predicted salary is between 31500 - 38500 £ per year.
FRAME is a modern fashion brand celebrated for its refined aesthetic and effortless approach to everyday dressing.
Since its founding in 2012, FRAME has become synonymous with contemporary luxury rooted in quality craftsmanship and cultural relevance.
Bridging California’s ease and Parisian sophistication, FRAME draws inspiration from the worlds of fashion, art, design, and lifestyle creating collections that capture a timeless yet modern sensibility.
Beyond fashion, the world of FRAME continues to expand through meaningful cultural collaborations from hotels to auction houses, establishing the brand as a destination where style, creativity, and culture intersect.
Today, FRAME is recognized globally for its ready-to-wear, denim, and accessories, with more than 20 stores across North America, Europe, and Asia, and distribution through leading department stores and boutiques worldwide.
Role Overview
As a Sales Associate at FRAME, you will be the face of our brand, delivering exceptional customer service while achieving sales goals.
Your passion for fashion, attention to detail, and ability to connect with clients will ensure an outstanding in-store experience.
Requirements and Responsibilities
- Customer Experience
- Provide exceptional customer service by understanding and addressing client needs.
- Build and maintain long-term relationships with clients through personalized styling advice and follow-up.
- Meet or exceed individual and store sales targets.
- Upsell and cross-sell complementary products where appropriate.
- Contribute to store profitability by maximizing sales opportunities.
- Brand Representation
- Act as a brand ambassador, embodying FRAME’s values and aesthetic.
- Maintain an in-depth knowledge of Frame’s collections, materials, and fit.
- Store Operations
- Ensure the sales floor is clean, organized, and visually appealing.
- Assist in receiving and processing shipments, and replenishing stock as needed.
- Work closely with your team to ensure a seamless shopping experience for clients.
- Participate in team meetings, product training sessions, and feedback discussions.
Qualifications
- 2+ retail or sales experience in a high-end environment.
- A passion for fashion and knowledge of current trends.
- Strong interpersonal and communication skills.
- Ability to multitask and thrive in a fast-paced environment.
- Strong teamwork and collaboration skills.
- Flexibility to work weekends, holidays, and varying shifts.
- Experience with POS systems or retail software is an advantage.
- Familiarity with retail KPIs and sales performance metrics.
- Working proficiency in English is required.
- Additional language skills are appreciated.
- Work authorization for the UK.
What we Offer
- The opportunity to join a fast-growing fashion house.
- Commissions on Sales
- Employee discounts including partner brands
- The chance to work alongside an international, dynamic, and motivated team.
Join the FRAME team and help us deliver an unforgettable shopping experience that celebrates timeless style and modern living.
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Sales Associate in London employer: FRAME
FRAME is an exceptional employer that offers a dynamic work environment where creativity and style thrive. As a Store Manager in our flagship location, you will benefit from a culture that values collaboration, personal growth, and a commitment to excellence, all while being part of a globally recognized brand that merges fashion with cultural relevance. With opportunities for professional development and a focus on delivering outstanding customer experiences, FRAME is the perfect place for those looking to make a meaningful impact in the luxury retail sector.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Associate in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like FRAME, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like FRAME!
We think you need these skills to ace Sales Associate in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at FRAME, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at FRAME and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show FRAME that you’re ready to jump in and contribute right away!
How to prepare for a job interview at FRAME
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
