Office Location: London or Sheffield, UK. Other European office locations will also be considered (will be reviewed according to business need)
The Role
This position is responsible for providing a high level of strategic Immigration Programme Management for the firm’s Corporate Clients throughout Europe Middle East and Africa (EMEA), and globally.
This presents an opportunity to oversee immigration programmes for our client(s). The successful candidate will support and collaborate with the client, offering in-depth knowledge of programme management and immigration expertise.
What Your Day Will Look Like
- Act as a watchdog on client accounts to ensure compliance with SLAs and quality of services on a regional or global level
- Advise clients on strategic issues related to service delivery or immigration compliance
- Identify operational weaknesses or areas for improvement within Fragomen and address with appropriate practice manager or partner
- Provide on-going client training to the case teams as appropriate
- Play an active role in the commercial success of the account through identifying issues with billing, helping to resolve potential issues, aid cash collection efforts, and assist those raising bills with improving accuracy and timelines
- May act in support of senior members of the team on larger accounts with responsibility for key aspects of the account including training, project leadership or first level escalation support
- Increase visibility to Managers and Senior Managers of the team of successful actions taken and performed for client as well as any failures and how those were addressed
- Where possible, find and develop additional business opportunities with the client, within any region
- Play an active and central role in the implementation of projects and phased rollouts
- Provide support as required to the Partner(s) and marketing in respect of winning new clients to the firm.
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Senior Immigration Programme Consultant in Sheffield employer: Fragomen
Fragomen is an exceptional employer that fosters a supportive and inclusive work culture, particularly within the European Shared Services team in Sheffield. Employees benefit from a comprehensive package that includes competitive salaries, health and wellness initiatives, and professional development opportunities, all while working in a dynamic environment that values diversity and collaboration. With a commitment to employee well-being and flexible hybrid work arrangements, Fragomen provides a rewarding career path for those looking to make a meaningful impact in the field of immigration services.
