Job Description
Contract: Full time, 14 months fixed term contract
Team: Nomadic
Office Location: 7th Floor, Saville House, 74-90 Savile Street, Sheffield S4 7UD, United Kingdom
The role:
You will be responsible for independently managing Posted Worker Notification and Social Security filing work through the Nomadic platform, supporting clients with day-one compliance requirements across multiple jurisdictions.
This is a client-facing role that combines casework, project coordination, process management and technology-enabled service delivery. You will support client onboarding, manage ongoing client work, monitor automated workflows, troubleshoot process and system issues, and ensure filings are progressed accurately and efficiently.
A key focus of the role is supporting the team’s objective of reducing unnecessary manual work wherever possible. You will be expected to work efficiently, understand how technology and structured workflows can improve delivery, and proactively identify opportunities for automation, system improvements and process enhancements without compromising quality or client service.
The role requires someone who is comfortable working with technology, understands the importance of structured workflows, and can manage their own caseload with confidence. You will work closely with clients, internal stakeholders, technology teams and senior team members to deliver high-quality compliance support while contributing to the continuous improvement of automated processes.
What your day will look like:
- Independently manage a caseload of preparing, reviewing and submitting Posted Worker Notification and Social Security filing matters in line with client requirements and applicable processes, assisting with more complex client projects or filing matters where required
- Open, review and progress work in Nomadic systems in a timely and accurate manner
- Support client onboarding into Nomadic workflows, including helping clients understand process requirements and system usage
- Act as a day-to-day point of contact for clients, responding to emails and calls in a timely, professional and clear manner, providing clients and internal teams with accurate updates on case status, next steps, outstanding actions and filing requirements
- Monitor automated filing workflows, ensuring cases progress as expected and that the technical automations are operational
- Identify, investigate and troubleshoot automation, process or system issues, escalating where required
- Support robotic automation processes by identifying exceptions, reviewing outputs and helping resolve workflow issues
- Maintain accurate client, project, company and case data across relevant systems
- Work efficiently to maximise output while maintaining accuracy, quality and compliance standards
- Identify opportunities to reduce manual work through automation, system changes, process improvements or clearer workflow design and work with internal teams to support more efficient ways of working
- Clearly document process issues, recurring exceptions or potential IT development updates that could improve service delivery identifying service delivery issues and escalating these clearly to senior team members where appropriate
- Carry out research tasks as delegated, including process, country or requirement-specific research
- Support billing and invoicing processes by ensuring relevant information is submitted promptly and accurately
- Maintain strong knowledge of team processes, system capabilities, client requirements and internal procedures
The team:
Nomadic is an online knowledge-driven technology solution that simplifies complex global business travel and short-term visa processes. By combining the unmatched legal knowledge of Fragomen, the world’s leading provider of immigration services, with dynamic digital data collection, Nomadic’s unique automated pre-trip compliance assessment delivers accurate results for travelers, ensuring compliance with global regulatory requirements, including immigration, social security and tax.
Our global teams operate in a fast-paced, forward-thinking environment, providing exceptional client service, tailored guidance, and logistical support with consular filing in multiple jurisdictions.
What we are looking for:
Essential criteria:
- Previous experience in compliance, immigration, global mobility, casework, project coordination, legal operations or a similar client-facing environment
- Strong client service skills, with confidence acting as a day-to-day contact for clients and internal stakeholders and ability to independently manage a varied caseload and take ownership of work from initiation through to completion
- Strong organisational skills and able to prioritise competing deadlines and meet agreed service standards
- Strong technology skills, including confidence using case management systems, workflow tools, client portals or similar platforms
- Ability to understand structured processes and identify where automation, workflow or system issues may be affecting delivery
- Strong attention to detail and accuracy when reviewing information, preparing filings and updating systems
- Ability to troubleshoot issues, investigate discrepancies and escalate matters clearly where required
- Excellent written and verbal communication skills, with the ability to explain requirements, updates and issues clearly
- Ability to research effectively and apply findings to practical case or project requirements
- Professional, proactive and flexible approach to supporting clients, colleagues and changing priorities
- Efficient working style, with the ability to maximise output while maintaining quality and accuracy
- Interest in technology-enabled service delivery, automation, workflow design and process improvement
Preferred skills:
- Previous experience with Posted Worker Notifications, Social Security compliance or day-one compliance processes
- Experience supporting client onboarding, process implementation or project coordination and working with automated workflows, RPA, exception handling or system troubleshooting and identifying process improvements, automation opportunities or system enhancement requirements
- A background working with technology teams, product teams or IT stakeholders to improve operational processes
- Experience working in a fast-paced client service environment with multiple deadlines
- Additional language skills eg. Greek
What we offer:
A career at Fragomen will provide you with the opportunity to work in an exciting environment for a broad range of clients, where no two days will be the same. You will face interesting challenges, and will work with dedicated, friendly and ambitious people, where providing exceptional client service is at the core of what we do. We are extremely proud of our workforce at Fragomen, and we are fully committed to providing equal opportunities.
At Fragomen, we value our employees and are committed to providing a comprehensive benefits package that supports your well-being and professional growth. Our UK offerings include:
- Competitive Salary: We offer salaries that reflect your skills and experience
- Health and Wellness: A comprehensive employee assistance programme, gym discounts, medical insurance, Headspace membership and wellbeing platforms
- Lifestyle and Savings: Discount platforms, cycle to work scheme, electric car lease scheme, season ticket loans and family support resources
- Protection and Security: Life assurance, group income protection and a workplace pension scheme including a 5% employer contribution
- Time Away from Work: 25 days annual leave, + bank holidays and 3 personal leave days. Enhanced family leave policies, volunteering days and birthday leave
- Professional Development: Access to our e-learning platform, mentoring schemes and training bursaries (where applicable)
- Hybrid Work Arrangements: The Firm operates a global hybrid working policy which supports flexibility. Depending on your role, you can agree with your manager a minimum of two days per week working in your local office. Flexibility is important, and additional days in the office may be required based on your role, and / or team and business need
What to expect:
- Once you have submitted your application, our Talent Acquisition team will review your skills and experience. If these match the requirements of the position, a member of our team will contact you to schedule an initial phone call.
- If shortlisted, you will be invited to participate in our interview process, which will consist of at least two stages, one of which will be conducted in-person. Depending on the role, you may also be required to complete a written assessment.
- After the interviews, we will carefully evaluate all candidates and make our final decision. You will be notified of the outcome and feedback will be provided.
- At Fragomen, we are committed to fostering an inclusive and accessible workplace for all applicants and employees. If you require any specific accommodations or support during the interview process, please let us know, and we will consider what reasonable adjustments are possible to meet your needs
Who we are:
At Fragomen, we are more than a global immigration services provider – we are pioneers shaping the future of mobility. With a passion for navigating the complexities of immigration, we help individuals and businesses transcend borders, unlocking opportunities around the world. As a forward-thinking, global business, we combine deep expertise with innovative technology to craft solutions that not only simplify the immigration process but also drive strategic success for our clients. Whether it is assisting multinational companies or helping people start new chapters in their lives, we are driven by the belief that global movement is the key to unlocking a world of possibilities.
We are proud of our team spirit, and we like to reflect this in the way that we work and everything we do. Our Responsible Business Practices ("RBP") prioritize Fragomen's social responsibility through a cohesive strategy covering five key focus areas: Corporate Social Responsibility, Culture and Inclusion, Sustainability, Well-Being and Pro Bono. Our RBP initiatives offer great opportunities for everyone at Fragomen to feel included, get involved and shape thoughtful initiatives and activities. For more information, please visit our website – https://www.fragomen.com/about/responsible-business-practices.html.
Fragomen is committed to promoting equal opportunities for all employees and applicants, regardless of race, ethnicity, heritage, gender, age, religion, disability, sexual orientation, gender identity or intersex status.
All offers and/or employment contracts are contingent upon the successful completion of the Firm’s pre-employment screening process. This process may include verifying the candidate’s identity, confirming legal authorization to work in the offered position’s location, and conducting a comprehensive background check, where permitted by local regulations. We use limited AI‑assisted tools for administrative screening purposes only - never for decision‑making. All hiring decisions are made by people. Applicants may have rights to information and explanations regarding the use of such tools, or request human review, as required by applicable regional laws.
