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- Tasks: Manage immigration cases and provide exceptional client service in a dynamic team.
- Company: Join Fragomen, a global leader in immigration services with a vibrant culture.
- Benefits: Enjoy competitive salary, health perks, flexible work, and professional development opportunities.
- Why this job: Make a real impact by helping clients navigate immigration challenges every day.
- Qualifications: Strong communication skills and experience in fast-paced environments are essential.
- Other info: Be part of a diverse team that values inclusion and offers excellent career growth.
The predicted salary is between 30000 - 42000 £ per year.
Consultant
Contract: Full-time, permanent
Team: EA Coordination – Czech Team
Office Location: Sheffield
The role: Immigration Consultants are responsible for providing immigration services to a range of clients across primarily, but not exclusively, European jurisdictions. Day-to-day coaching and weekly reviews will be provided by Senior Consultants with managers and senior managers overseeing long term performance and training.
Key responsibilities:
- Under moderate supervision, manage cases in assigned countries for a specific portfolio of clients.
- Liaise with third party vendors (TPV) and clients to ensure cases are on track.
- Draft emails to clients/stakeholders, with correspondence periodically reviewed by a Senior Consultant and/or Manager.
- Update stakeholders on milestones.
- Keep key clients up to date with developments in local immigration law/processes.
- Coordinate additional services with other internal teams (consular, documents etc) where applicable.
- Exercise judgement in identifying and escalating matters to line managers attention.
- Answer existing and prospective client queries, hosting consultation calls when applicable.
- Document review.
- Ad-hoc project work to streamline/improve processes.
- General administrative support as required including: billing responsibilities, case record updates, document review and tracking, monitoring/confirming upcoming expiries and ad hoc admin tasks.
The team: The EA Coordination team is responsible for processing the visas of our clients who are based in countries where Fragomen does not have a physical office. The team is a dynamic team with employees from various backgrounds and countries with at least 10 different languages being spoken.
What we are looking for:
Essential criteria:
- A self-starter with excellent communication skills.
- Ability to manage your own time and caseload.
- Previous experience of managing a high volume of work in a fast-paced environment.
- Strong customer service skills.
- Previous customer facing experience.
- Previous case/project handling experience.
Preferred skills: Czech language skills preferred, but not essential.
What we offer:
A career at Fragomen will provide you with the opportunity to work in an exciting environment for a broad range of clients, where no two days will be the same. You will face interesting challenges, and will work with dedicated, friendly and ambitious people, where providing exceptional client service is at the core of what we do. We are extremely proud of our workforce at Fragomen, and we are fully committed to providing equal opportunities.
At Fragomen, we value our employees and are committed to providing a comprehensive benefits package that supports your well-being and professional growth. Our UK offerings include:
- Competitive Salary: We offer salaries that reflect your skills and experience.
- Health and Wellness: A comprehensive employee assistance programme, gym discounts, medical insurance, Headspace membership and wellbeing platforms.
- Lifestyle and Savings: Discount platforms, cycle to work scheme, electric car lease scheme, season ticket loans and family support resources.
- Protection and Security: Life assurance, group income protection and a workplace pension scheme including a 5% employer contribution.
- Time Away from Work: 25 days annual leave, + bank holidays and 3 personal leave days. Enhanced family leave policies, volunteering days and birthday leave.
- Professional Development: Access to our e-learning platform, mentoring schemes and training bursaries (where applicable).
- Hybrid Work Arrangements: The Firm operates a global hybrid working policy which supports flexibility.
What to expect:
Once you have submitted your application, our Talent Acquisition team will review your skills and experience. If these match the requirements of the position, a member of our team will contact you to schedule an initial phone call. If shortlisted, you will be invited to participate in our interview process, which will consist of at least two stages, one of which will be conducted in-person. Depending on the role, you may also be required to complete a written assessment. After the interviews, we will carefully evaluate all candidates and make our final decision. You will be notified of the outcome and feedback will be provided.
At Fragomen, we are committed to fostering an inclusive and accessible workplace for all applicants and employees. If you require any specific accommodations or support during the interview process, please let us know, and we will consider what reasonable adjustments are possible to meet your needs.
Who we are: At Fragomen, we are more than a global immigration services provider – we are pioneers shaping the future of mobility. With a passion for navigating the complexities of immigration, we help individuals and businesses transcend borders, unlocking opportunities around the world. As a forward-thinking, global business, we combine deep expertise with innovative technology to craft solutions that not only simplify the immigration process but also drive strategic success for our clients.
We are proud of our team spirit, and we like to reflect this in the way that we work and everything we do. Our Responsible Business Practices ("RBP") prioritize Fragomen's social responsibility through a cohesive strategy covering five key focus areas: Corporate Social Responsibility, Culture and Inclusion, Sustainability, Well-Being and Pro Bono. Our RBP initiatives offer great opportunities for everyone at Fragomen to feel included, get involved and shape thoughtful initiatives and activities.
Fragomen is committed to promoting equal opportunities for all employees and applicants, regardless of race, ethnicity, heritage, gender, age, religion, disability, sexual orientation, gender identity or intersex status.
All offers and/or employment contracts are contingent upon the successful completion of the Firm’s pre-employment screening process. This process may include verifying the candidate’s identity, confirming legal authorization to work in the offered position's location, and conducting a comprehensive background check, where permitted by local regulations.
Well-being: We are committed to implementing firmwide initiatives that support the health and wellness of our people, including programs to address work-life balance and benefits that cover a wide range of well-being needs of all employees.
Our #FragomenWorks program provides the ability to be successful at home or in the office, via Hybrid & Remote work arrangements.
Immigration Consultant , Sheffield office employer: Fragomen
Contact Detail:
Fragomen Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Immigration Consultant , Sheffield office
✨Tip Number 1
Network like a pro! Reach out to current employees at Fragomen on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for those interviews! Research common questions for immigration consultants and practice your responses. We want you to shine, so think about how your skills match the role and be ready to share examples.
✨Tip Number 3
Show off your communication skills! During interviews, be clear and concise. Remember, as an immigration consultant, you'll need to explain complex information simply, so demonstrate that ability right from the start.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a great way to keep your name fresh in their minds and show your enthusiasm for the role.
We think you need these skills to ace Immigration Consultant , Sheffield office
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Immigration Consultant role. Highlight your relevant experience and skills that match the job description, especially your communication and customer service abilities.
Showcase Your Experience: Don’t just list your previous jobs; explain how your past experiences have prepared you for this role. Mention any case handling or project management experience, as well as your ability to manage a high volume of work in fast-paced environments.
Be Clear and Concise: When drafting your application, keep it clear and to the point. Use straightforward language and avoid jargon. Remember, we want to see your personality shine through, so let your enthusiasm for the role come across!
Apply Through Our Website: We encourage you to submit your application directly through our website. This ensures that your application gets to the right people quickly and efficiently. Plus, it’s super easy to do!
How to prepare for a job interview at Fragomen
✨Know Your Stuff
Before the interview, make sure you brush up on immigration laws and processes relevant to the countries you'll be working with. Familiarise yourself with the specific challenges clients might face in those jurisdictions, as this will show your potential employer that you're proactive and knowledgeable.
✨Show Off Your Communication Skills
As an Immigration Consultant, communication is key. Practice articulating your thoughts clearly and confidently. You might even want to prepare a few examples of how you've successfully handled client queries or managed cases in the past to demonstrate your customer service skills.
✨Demonstrate Your Organisational Skills
Since you'll be managing a high volume of work, it's essential to showcase your time management abilities. Be ready to discuss how you prioritise tasks and keep track of multiple cases. Consider sharing a specific instance where your organisational skills made a difference in your previous roles.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You could inquire about the team dynamics, ongoing training opportunities, or how they handle complex client cases. It’s a great way to demonstrate your enthusiasm for the position.