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- Tasks: Support client onboarding and ensure smooth interactions with clients and internal teams.
- Company: Join a leading immigration services firm with a focus on exceptional client service.
- Benefits: Competitive salary, health perks, gym discounts, and 25 days annual leave.
- Why this job: Be part of a dynamic team and tackle exciting challenges every day.
- Qualifications: Strong communication skills and ability to multitask in a fast-paced environment.
- Other info: Great opportunities for professional growth and a supportive work culture.
The predicted salary is between 36000 - 60000 £ per year.
Contract: Full-time, permanent
Team: Corporate, Client Enablement
Office Location: Sheffield, UK
The role:
Reporting to the Senior Client Enablement Management team, the Client Enablement Specialist will provide vital support to various corporate functions and play an important role in assisting the leadership with managing client service teams and ensuring efficient and effective interactions with new and existing clients to the firm.
What your day will look like:
- Participate in implementation calls and partner with Senior Managers and Team leads on assigned New Client Onboardings
- Act as the main point of contact in region for requirements or functional related process questions for client and legal team stakeholders
- Schedule recurring implementation meetings with both internal and external clients
- Lead the elicitation and documentation of detailed onboarding process requirements
- Own projects (New Client Onboardings) in terms of managing inputs and outputs, coordinate timing and manage
- Assist Senior Manager and leads with resolving day-to-day client-related questions
- Assist Senior Manager with new client onboarding presentations for client meetings in person
- Provide timely, accurate and efficient guidance for new client initiations of case requests in our system
- Develop and update an initiations manual/cheat sheet for each client according to defined procedure
- Assist with Client Implementations, collaborating with various internal teams – IT, Client Services, Finance, etc.
- Assist legal teams with off boarding of clients
- Update and modify data in our client on-boarding library
- Create ad-hoc reports for internal and external customers
- Analyse, report and provide solutions to process errors
- Communicate discrepancies and coordinate process needs to high profile clients
- Ensure smooth client onboarding procedures
- Assist with process documentation and process improvement initiatives
- Conduct in-depth research into current client information as needed
- Assist with system improvements, project implementations, and ad hoc projects as needed
What we are looking for:
Essential criteria:
- Excellent client engagement skills
- Ability to multi-task in a fast-paced role with competing demands
- Strong communication and writing skills
- Familiarity with writing business protocols
- Must possess strong organisational and data entry skills
- Advanced MS Office including Word, Excel, PowerPoint, and Visio
Preferred skills:
- Previous experience within immigration or related role
- Experience with process mapping in Microsoft Visio
- Bachelor’s degree in business or business related field
What we offer:
A career at Fragomen will provide you with the opportunity to work in an exciting environment for a broad range of clients, where no two days will be the same. You will face interesting challenges, and will work with dedicated, friendly and ambitious people, where providing exceptional client service is at the core of what we do. We are extremely proud of our workforce at Fragomen, and we are fully committed to providing equal opportunities.
We value our employees and are committed to providing a comprehensive benefits package that supports your well-being and professional growth. Our UK offerings include:
- Competitive Salary: We offer salaries that reflect your skills and experience
- Health and Wellness: A comprehensive employee assistance programme, gym discounts, medical insurance, Headspace membership and wellbeing platforms
- Lifestyle and Savings: Discount platforms, cycle to work scheme, electric car lease scheme, season ticket loans and family support resources
- Protection and Security: Life assurance, group income protection and a workplace pension scheme including a 5% employer contribution
- Time Away from Work: 25 days annual leave
Client Enablement Specialist in Sheffield employer: Fragomen
Contact Detail:
Fragomen Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Enablement Specialist in Sheffield
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and practising common questions. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar.
✨Tip Number 4
Apply through our website for the best chance of landing that Client Enablement Specialist role. It’s the quickest way to get your application in front of the right people!
We think you need these skills to ace Client Enablement Specialist in Sheffield
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Enablement Specialist role. Highlight your client engagement skills and any relevant experience that aligns with the job description. We want to see how you can bring value to our team!
Show Off Your Communication Skills: Since strong communication is key for this role, use clear and concise language in your application. We love seeing candidates who can articulate their thoughts well, so don’t hold back on showcasing your writing prowess!
Be Organised: Demonstrate your organisational skills by presenting your application neatly. Use bullet points for clarity and ensure everything is easy to read. Remember, we’re looking for someone who can juggle multiple tasks efficiently!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super straightforward – just follow the prompts!
How to prepare for a job interview at Fragomen
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Client Enablement Specialist. Familiarise yourself with client onboarding processes and how they relate to various corporate functions. This will help you answer questions confidently and demonstrate your genuine interest in the role.
✨Showcase Your Communication Skills
As this role requires excellent client engagement skills, be prepared to discuss examples of how you've effectively communicated with clients in the past. Think of specific situations where you resolved issues or improved client relationships, as this will highlight your ability to handle client interactions smoothly.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and how you manage competing demands. Practice articulating your thought process and decision-making strategies in these scenarios, especially those related to client onboarding and project management.
✨Demonstrate Your Organisational Skills
Since the role involves managing multiple tasks and projects, be ready to discuss how you stay organised. Share tools or methods you use to prioritise tasks and ensure timely completion, as this will show your potential employer that you can handle the fast-paced nature of the job.
