Immigration Consultant

Immigration Consultants are responsible for providing immigration services to a range of clients across primarily, but not exclusively, European jurisdictions. Day-to-day coaching and weekly reviews will be provided by Senior Consultants with managers and senior managers overseeing long term performance and training.

• Under moderate supervision, the consultant’s main responsibility is to manage cases in assigned countries for a specific portfolio of clients.
• Liaise with third party vendors (TPV) and clients to ensure cases are on track.
• Draft emails to clients/stakeholders, with correspondence periodically reviewed by a Senior Consultant and/or Manager.
• Update stakeholders on milestones.
• Keep key clients up to date with developments in local immigration law/processes.
• Coordinate additional services with other internal teams (consular, documents etc) where applicable.
• Exercise judgement in identifying and escalating matters to line managers attention.
• Answer existing and prospective client queries, hosting consultation calls when applicable.
• Document review.
• Ad-hoc project work to streamline/improve processes.
• General administrative support as required including: billing responsibilities, case record updates, document review and tracking, monitoring/confirming upcoming expiries and ad hoc admin tasks.

The EA Coordination team is responsible for processing the visas of our clients who are based in countries where Fragomen does not have a physical office. The team is a dynamic team with employees from various backgrounds and countries with at least 10 different languages being spoken.

Essential criteria:

• A self-starter with excellent communication skills
• Ability to manage your own time and caseload
• Previous experience of managing a high volume of work in a fast-paced environment
• Strong customer service skills
• Previous customer facing experience
• Previous case/project handling experience

Preferred skills:

• Turkish or Czech language skills preferred, but not essential

What we offer:

• Competitive Salary: We offer salaries that reflect your skills and experience
• Health and Wellness: A comprehensive employee assistance programme, gym discounts, medical insurance, Headspace membership and wellbeing platforms
• Lifestyle and Savings: Discount platforms, cycle to work scheme, electric car lease scheme, season ticket loans and family support resources
• Protection and Security: Life assurance, group income protection and a workplace pension scheme including a 5% employer contribution
• Time Away from Work: 25 days annual leave, + bank holidays and 3 personal leave days. Enhanced family leave policies, volunteering days and birthday leave
• Professional Development: Access to our e-learning platform, mentoring schemes and training bursaries (where applicable)
• Hybrid Work Arrangements: The Firm operates a global hybrid working policy which supports flexibility.

What to expect:

• Once you have submitted your application, our Talent Acquisition team will review your skills and experience. If these match the requirements of the position, a member of our team will contact you to schedule an initial phone call.
• If shortlisted, you will be invited to participate in our interview process, which will consist of at least two stages, one of which will be conducted in-person.
• Depending on the role, you may also be required to complete a written assessment.
• After the interviews, we will carefully evaluate all candidates and make our final decision. You will be notified of the outcome and feedback will be provided.
• At Fragomen, we are committed to fostering an inclusive and accessible workplace for all applicants and employees. If you require any specific accommodations or support during the interview process, please let us know, and we will consider what reasonable adjustments are possible to meet your needs.